Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
• Basic Wi-Fi 4 devices per room
• 2 hours late check out based on availability
• Parking , valet parking service
• Transportation between Hotels
• Gym
• Unlimited local phone calls
• Safe deposit box
• Concierge services
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10332 reviews-
Awesome resort with great food!
Amazing resort. Awesome food and lots of options. Many pools with lots of seating. Never had a wait time at the buffets. Very clean resort. Always saw staff sweeping and cleaning up outdoors. Would be great for young families. They have a kids club that we would always see out at dinner or doing activities. Easy check in and check out. All staff were amazing and friendly, everyone wanted you to have a good time. Aways smiling and greeting you. Would definitely return.
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A piece of paradise
Room was comfy and very clean and the service was absolutely wonderful. The food at the restaurants was so good. The pools and bars were perfect. A special shout out to Noah and Hugo for helping us make all sorts of transportation arrangements and for arranging for a birthday surprise! I can't wait to go back!!
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Viva la Mexico
El Cid has a great environment and nice customer service. Highly recommend from someone who doesn't normally leave reviews
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Favorite Resort
We have been owners with El Cid for 30 years and our experience keeps getting better every year. The ambiance of the resort is fabulous. The restaurants keep serving great food and the staff is constantly trying to please you!
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The best birthday proposal vacation ever
Gerson made my trip for me and my now fiance amazing and easy he helped with so much he went above and beyond and the reaprt is beautiful im gonna come back and stay at each of the properties but i need gerson everytime as my butler. The beach view was great as well