Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Love El Cid
Our two butlers, Seb and Ricardo were amazing. The food was fantastic. Our room overlooking the ocean was excellent. Thanks Seb and Rocardo for the great service over our two weeks. I recommend this resort to everyone without hesitation. We have been coming here for 7 years.
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Great stay - wonderful staff.
Very clean, great service! Miguel and Victor at El Alcazar were wonderful and made sure our meals were perfect. Alberto and Braullio our butlers were very detailed and took great care of us. Alan Buc makes the most amazing lattes. Richard - our concierge was very friendly and welcomed us along with Miriam. Terrific view of the sunrise from our balcony, room was clean with great amenities and an overall restful and lovely week.
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Vacations at El Cid
My Butlers Alejandro, Erik and Samuel are excellent Butlers. I recommend them to all the new guest. We have been coming to El Cid for 20 years and found the service and staff extremely helpful in organizing my days. We enjoy all the restaurants and music bands!
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The staff is the best part of this resort!
There Was maintenance going on underneath our window in the middle of the night. I'm talking metal grinders, hammering and electric saws. We did nit get annocean view room as promised. However, Our butler Ricardo was outstanding! He did a great job and always checked in with us to see if we needed anything! He definitely made the experience better!
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Another wonderful Stay with El Cid!!!
This year our four weeks included having three other couples join us and all were impressed with the quality of this first class resort. Repeatedly we heard what we already knew, that the cleanliness, grounds beautification, excellence of food services and varied menus in no less than seven different restaurants to choose from, outstanding pool options for all ages and above all the quality of service from virtually every employee encountered being outstanding: from concierge’s, to chamber maids, poolside bar servers, entertainers, recreation staff, butlers, bartenders, waiters, fishing guides and managers! All of our guests enjoyed their stays and plan to be back. Thank you El Cid for another wonderful vacation at this favourite resort, we see as a second home! We would like to acknowledge the outstanding service we received from Paulina Jimenez and Mary Herrara who provided outstanding, professional and efficient service in the Platinum Club, they were as always welcoming and helpful throughout our stay. We also received top notch service from our two butlers, Ricardo Bros and Sebastian Moyao, who greeted us each day with a smile and an eagerness to look after whatever we wanted or needed. Thank you to Paulina, Mary, Ricardo and Sebastian! We look forward to seeing you again next February!!!