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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6638 reviews
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Dec 23, 2024Great rooms
Lovely spacious rooms, plenty of sunbeds, food is OK entertainment of an evening is not the best besides Friday Riu party. Freddie Mercury was great fun. Need more tribute acts rather than acrobats
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Dec 22, 2024
Restaurants overbooked
Good hotel , Riu standard so you know what you’re going to get . Clean and quite with room for everyone as it is a big site .
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Dec 20, 2024Excellent service but little or No Alcohol in drinks. Entertainment excellent .
Meat should be cooked fresh. In restaurant only cook what’s needed Don’t stack up Burgers as this can cause Tummy upsets.Holiday makers not using Hand SanitizeHubby experience tummy problems 2 days into holiday and TUI staff say it’s due to Holiday Makers Bringing Bugs to Tenerife Sorry !!
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Dec 20, 2024Take Immodium
Take Imodium! Stayed for one week, first time there Hotel looked lovely, All areas clean and tidy But absolutely disgusted that our TUI Reps never warned anyone about the bug going around. Apart from the first day I was layed up in bed with massive stomach cramps and the most violent diarrhoea Because I stayed in bed I thought it was just me until we took the transfer back to the airport where at least a third of those on board had had the same symptoms. When some asked our so called reps what it was they were given varying cock and bull answer’s varying from, “ The Norwegians were bringing it in” to “ it’s all over the island of Tenerife” If any of the answers were even remotely true then why didn’t they warn us. Have already previously booked three other holidays with TUI and if this is how they treat their customers I won’t be booking anymore
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Dec 19, 2024Amazing family holiday
We had such an amazing family holiday at this hotel! There were 8 of us ranging from 6 to 74! The places is huge (and quite hilly, so something to bare in mind!) The rooms were very spacious and clean, and the shower was really powerful. It is a very large hotel so we did get lost trying to find our room sometimes! The whole place is spotless and there are always staff cleaning. There are plenty of food options, a main buffett plus 3 restaurants; an asia, a grill and an Italian. My only slight critism is that I wish the 3 restaurants were al a carte. I would have liked to have all eaten at the same time and to be served our meals. The food was great, but we do wish that they werent all buffet style. But apart from that we cant fault it. All the pools were great, and we did aqau gym everyday! My neice had great fun doing all the kids activities. The Neon RIU party was an absolute highlight of our trip. We would return here just for that! We love a good dance and it was so fun! The effort the staff went to was amazing!! They all work so hard. All staff were so friendly at the hotel, special shoutout to Jesus in Atlantico, he was so lovely! We all miss him! The hotel is in a quiet part of the island, but there is a little shopping centre called the Rosa Centre 5 minutes up the hill out the front of the hotel, we went a few times it was lovely. You can walk out of the back of the hotel and follow the path to the left, and find another row of your typical holiday shops/bars. The sunsets from the back of the hotel are gorgeous because you are right on the seafront We also got a taxi to Playa de las Americas for 25 euros, it was a nice little morning out. We are already looking at going back next year. We all had an amazing time! X