Hotel Terranova

Customer Ratings & Reviews

TripAdvisor Traveler Rating

218 reviews

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  Poor Value for Money

  Stayed for 15 days so experienced everything. Value for money was quite unfair. In fact the first room I was given was pathetic for the price. There were no amenities like kettle, drinking water bottles etc provided. Absolutely monastically basic. Food was good considering he COVID restrictions but a bit expensive for quality. Restaurant staff were the only plus point of the visit. Fast efficient and caring. Overall would avoid.

  Aug 24, 2021
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  Less the mediocre pricing for a worse the awful hotel.

  Worst hotel I have stayed at in a long time. You have to pay $40 per visitor even if they are not spending the night. The ledges are made of foam, so make sure not to rest on anything. No way to charge electronics while not in the room. Toilet paper is the worst 1 ply I have seen in a long time. Getting extra towels is harder then rocket surgery. AC/heat is SCREWED! By the time we figured out how to work the machine we had spent many hours freezing and many hours cooking. Once you do figure out the machine to make yourself a comfortable temperature, it will not stop blowing and therefore making noise. No screens in window, so if you try to open window to cool down/ warm up, your room will be filled with bugs. No hotel employees speak English. So if you do not know Spanish, good luck getting any help with anything. Refunds do not exist. So if you for any reason feel the need to stay here more then 1 night, make sure to only book one night initially and then more upon surviving night 1. Hair drier does not work along with the majority of things in the room. Room is missing things, such as pieces of the baseboard. Smells AWFUL. Like the kind of awful where you empty half a bottle of perfume and still can smell the horrific odours. Police escorts have been sitting outside for nearly 36 hours, not sure if this should make you feel more scared or more secure but it’s a thing. There is a creepy church down the block so if you walk anywhere, missionaries will harass and pray for you. No pool towels, and hotel staff are by no means accommodating when you ask for extra towels. However, the pool is open 24 hours? I think. No one gets upset if you are at the pool after dark. And there is a good view from the rooftop patio/pool. So good if you wanna have a pool party.. where your guests each need to pay $40 to entry.

  Sep 04, 2019
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  Enjoyed our stay

  Hotel is basic and provided everything we needed. Every staff member we encountered were AMAZING!! We don't speak any Spanish and they were so kind in trying to understand what our needs were. They went over & beyond and made us feel welcome! We also enjoyed the pool and the beautiful views of downtown.

  Mar 06, 2019
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  Meh!

  This is a very basic hotel. We stayed for one night and spent very little time in the room. We had to ask for more towels as the supply in the room was very limited. It was fine for one night....but there is not much to recommend other than the free parking and location to metro.

  Dec 27, 2018
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  You get what you pay for spend a little more go somewhere else

  Bed was hard as a rock, parking was a gong show only take a very small car in, breakfast not much, staff were okay, no hand towels or even a bath mat in bathroom. Neds an update. Also room faced towards a disco that starts around 10 and goes till 4 am very noisy

  Dec 12, 2018