Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
-
This is paradise!
This hotel is paradise! It’s the most beautiful resort we’ve ever been too. The fact the excursions are included is amazing and makes it worth it. Also, Carlos by the main pool provided the best and most attentive service. We’d love to come back.
-
A gateway at River Maya
The view is fabulous and the food is very tasty and authentic. Our concierge is Paola Borjas. She is very helpful and welcoming. I like the sustainability practices at the hotel. They provide serval unique free local handicrafts for guests.
-
Dinner on our first night!
Saul was absolutely amazing! He presented himself well rounded and very knowledgeable. He brought out an amazing selection of his favorites to try. Of course we'd loved them all! We will definitely return to this restaurant during our visit! Thank you! ❤️
-
Has gone downhill
This is my 4th time here and this place has gone downhill with the service. The fitness center did not have any towels or water. I called 4 times over an hour and a half and kept being told they would get someone there. 2 hours later someone showed up. I had requested more water everyday and they love to say they will get someone up there right away and no one ever shows up. Then you call again 3 hours later just to experience the same thing. My daughter's showed head did not work and she told the front desk. Once again they said they would get someone there right away and no one ever showed up. This is my fourth time here in 5 years and it is my last. For the price you pay, I expected the same as past years, but the service has gone down so badly. Time to try another place. They lost me
-
The best place to vacation ever
The most beautiful place I’ve ever been to! The staff is incredibly kind and welcoming. The food is amazing, the culture is vibrant, and you can really tell they put their time and effort into the smallest of details to make the overall experience that much better.