Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1590 reviews
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Mar 24, 2025Vacation to go again
We wanted to express our sincere gratitude for the wonderful stay we had at your hotel. From the moment we arrived in the early hours of the morning, we were met with exceptional kindness and professionalism. Maria, in particular, made our arrival seamless and truly set the tone for a fantastic vacation. We had requested a room with a view, and she went above and beyond by suggesting an upgrade, which resulted in a beautiful room with breathtaking views. It was the perfect kick-start to our trip! Our second day in Madrid presented a bit of a challenge as we attempted to navigate the train system for a day trip to Toledo. While we eventually managed to purchase our train passes, we learned a valuable lesson about the importance of seeking local assistance. Later that evening, after 10 pm, we approached Gloria for help booking our remaining train tickets for our onward destinations. Despite the late hour, Gloria was incredibly patient and helpful. She took the time to explain everything in detail, answer all our questions (as first-time visitors to Spain!), and even printed out all the necessary information for us. Her suggestion for the easiest and most convenient train station to reach at 6 am the following morning was invaluable. Beyond the excellent service provided by Maria and Gloria, we found the hotel itself to be delightful. The location was absolutely perfect, allowing us to easily explore the vibrant city of Madrid. However, it was the staff who truly elevated our experience to another level. Their warmth, kindness, and willingness to assist made us feel incredibly welcome and comfortable. We are already looking forward to our next visit to Madrid and will undoubtedly choose the Hyatt Centric as our home away from home. Thank you again for everything!
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Mar 23, 2025
Great hotel in city center
Great modern, clean hotel. Near major attractions and shopping areas. Good sized rooms and great service. Easy to walk to many shops and restaurants. Not far from Prado and Royal Palace. Good housekeeping. Excellent and helpful concierge team!
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Mar 22, 2025
Excellent Location and Hotel Experience Overall
Excellent central location. Modern and comfortable rooms and amenities, including slippers, coffee maker, complimentary large water refilled daily, and face towels. I got wine from the lobby bar, had excellent cocktails at the fun rooftop bar, and the best tuna steak I've had in my life. It was grilled to perfection. I will only stay here the next time I visit Madrid.
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Mar 17, 2025
Finishing up trip in Madrid
We finished our European trip back at Madrid. We stayed the last few days at the Hyatt. Very nice rooms, excellent location. The staff was very helpful and I would definitely stay here again. We had an great view from our room and it was very quiet to sleep.
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Mar 14, 2025
Exceptional location and service
Our experience at the Hyatt Centric Gran Via Madrid was nothing short of exceptional! From the moment we arrived, the staff provided top-tier service, ensuring that every aspect of our stay was seamless and enjoyable. Their attentiveness and hospitality truly elevated the experience. As a Hyatt Globalist, the benefits were outstanding—including a fantastic suite upgrade that made our stay even more comfortable. The daily breakfast was phenomenal, offering a wide variety of high-quality options to start the day right. The hotel’s gym, while not extensive, was more than adequate for recovery sessions, making it easy to stay active while exploring Madrid. The location itself is perfect, placing you in the heart of the city with easy access to top attractions, dining, and shopping. Highly recommend this property for anyone looking for a luxurious and well-appointed stay in Madrid. We’ll absolutely be returning!