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Customer Ratings & Reviews
TripAdvisor Traveler Rating
5679 reviews-
DECEMBER 2024 BIRMINGHAM
Christmas Eve Hyatt Brilliant hotel for Christmas break We have come here every year for 5 years. Always good, great for Birmingham. Good bar great restaurant. My second home in December Birmingham . Great staff kind and considerate. Lovely rooms. Brilliant breakfast smoked salmon poached eggs perfect
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Exceptional Stay with a Perfect Location and Wonderful Amenities
The hotel came highly recommended, and it certainly lived up to expectations. Its central location was perfect for my needs, as I was performing at Birmingham Town Hall, and it was also ideal for my family, with the shopping area conveniently close by. Our room was very comfortable, quiet, and disruption-free. The beds were excellent, and we all enjoyed a restful night’s sleep. The wonderful atmosphere throughout the hotel added to our overall experience. The breakfast was equally impressive, with a fantastic variety of options that suited our wide diets. We were especially impressed with the reception team. Their professional and efficient approach was greatly appreciated.
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Another fantastic 5* Experience at the Hyatt Regency
We visited again for our Wedding anniversary & Christmas treat, it's now become an annual event! The hotel is wonderful and staff can't do enough to help. We particularly like the club rooms and happy hour in the club lounge to relax with a glass of wine looking out over the city! Looking forward to visiting again next year. Thank you!
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Nice hotel
Lovely hotel. Few small issues, check in and check out took ages. Receptionists were slow and acknowledged the queue but didn't seem to want to speed things up. My room should have had bathrobes and a hairdryer, both of which were missing. Luckily I brought a hairdryer with me. Furniture in the bedroom was a bit dated and scuffed. Apart from that, which didn't affect our stay, the food was fab, very quick to come out considering it was busy. Nice decor, clean and would say again. However, can be a pricey hotel which is not a problem but the service should reflect the price a little.
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Reception and service charge
Long queue on reception checking in. Always takes too long. But worse there was another receptionist who was checking in future guests. Why she could not help out current guests waiting?? Plus drinks very expensive. But worse they automatically add 10% service t your bill and all they have done is pore out the drink you paid for