Property Information
{{title}}
Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
861 reviews
-
Jan 19, 2025Alfo Romeo hotel - looks great but cant do the basics
My main issue was the air conditioning. It was far too warm. It was limited to a minimum temperature of 19 degrees which it never achieved. It was really disappointed and it affected my productivity on an important trip. The pillows are terrible. They are small and uncomfortable. Some of my colleagues bring their own pillows. The toilet was also stained when I checked in. The hotel facilities and breakfast were good and as expected for the price.
-
Jan 13, 2025Excellent hotel with fab breakfast offering
We used the hotel while hosting a conference at the Alliance Manchester Business School. The staff were very friendly and polite - able to help expertly with all our needs. The condition of the hotel was excellent and I particularly enjoyed the breakfast offering for vegetarians.
-
Dec 31, 2024
Unwelcoming and misleading members of staff who made us feel like we were criminals when trying to check in!
Our experience at this hotel on Christmas Day was absolutely appalling, and even more disappointing given our loyalty to Hyatt. We are long-time Hyatt members and have been using this hotel for four years, both domestically and abroad, including previous stays where we had no issues. However, this time, we were treated in a manner that was completely unacceptable. We arrived with our two young children (ages 4 and 2) and a confirmed booking for a King Room, as we had done the previous year. We regularly request an extra bed for the children, relying on the hotel’s own response to a similar inquiry on Booking.com. In their Q&A section, a family asked if they could book a King Room with two kids, and the hotel affirmed this by replying with the price for an extra bed. This gave us confidence that our booking was appropriate and in line with the hotel’s stated policies. Upon arrival, however, we were told by staff that they had been “watching our booking” because their manager had flagged us from the previous year, claiming we had not mentioned our children during the booking process. This statement was deeply unsettling and made us feel targeted and unwelcome, as though we were being singled out by the hotel. We explained, as we had done the year before, that our children are too young to stay in a separate room. The prior year’s issue stemmed from the booking site only showing options for two rooms—an arrangement unsuitable for our family. I even showed the manager the Booking.com Q&A where the hotel confirmed that families with children could book a King Room and request an extra bed. He dismissed this outright, saying the information was “outdated.” When I pointed out that leaving such misleading information online would result in other families being accosted at check-in and pressured to pay extra money, he brushed off the concern entirely and repeated that our only option was to pay an additional £260 for a connected room, even if we didn’t use it and the children stayed in our original room. This made it clear that the hotel’s concern wasn’t truly about health and safety, as they claimed. If health and safety were such an issue, why would the children staying in the original room be acceptable, provided we paid for an unnecessary extra room? The inconsistency between branches - where we have previously been welcomed into other Hyatts with 2 young children - and lack of transparency is infuriating. Ultimately, the situation became so distressing that we had no choice but to leave. My husband stayed at the hotel alone, while I had to take our two young children to a relative’s living room, where we spent Christmas for two nights. This caused immense stress and completely ruined what should have been a special family holiday. Given our loyalty to Hyatt and years of staying at this particular hotel, this experience was deeply disappointing. The management’s dismissiveness, lack of professionalism, and refusal to take responsibility for misleading policies online were appalling. I strongly caution families against staying at this hotel if they expect honest communication or reasonable customer service. After this experience, we will not return to this hotel and are reconsidering our Hyatt membership entirely.
-
Dec 28, 2024A great stay.
This is a lovely hotel. Very clean. Well taken-care of and the staff is great! they were very helpful. Two in our party have celiac, and the staff made sure to provide food that was GF. They also helped us navigate the city, as it was our first time in Manchester.
-
Dec 27, 2024
Fabulous Hotel
Our first experience of Hyatt. Excellent hotel. Very much enjoyed our 2 night stay. A little out of city centre but worth the walk to stay in this lovely hotel. Rooms were of an excellent standard and hotel staff service was of a high standard. Would stay again and recommend to others.