From the lush gardens to the bespoke Zen Spa, beauty and romance lie ahead at every inch of this sophisticated adults-only paradise, reminiscent of a modern hacienda. Set beside the crystal-clear Caribbean Sea on a sprawling sugar-white sand beach, Hyatt Zilara Riviera Maya welcomes guests to savor the moment in a breathtaking oceanfront retreat, elevated by Hyatt’s renowned all-inclusive luxury.

Location

Beach
Cancun Internation Airport : 29 miles Northeast

Property Information

Total available rooms and suites: 291

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Resort Details

Amenities

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Activities

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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 1117 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent stay

    We loved our stay at Hyatt Zilara Riviera Maya. Quiet, beautiful grounds, amazing attentive staff, great food and drinks, and beautiful beaches. Definitely recommend. If you're looking for a relaxing, adult only beach getaway, check it out!

    Jan 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    23rd Anniversary trip

    Amazing service! Love, the fact that it’s a smaller resort, and you feel almost in a boutique type setting. We were comped a swim out room by the sweetest girl at check in for our anniversary. It was just amazing! Great access to beach and very private feel! Drink service right to your own poo! Our butler Claire was amazing too- always making sure that we had everything we needed daily. She really went above and beyond!

    Jan 18, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great Choice if You Don't Want Drunken Party

    Excellent resort if you want a little quieter experience. Plenty to do and the sports bar at night is fun. Pool is great since there is not loud music and foam parties going on, but they still offer fun activities. The property is well kept and rooms are spacious and have a ceiling fan (which is not common). Food at restaurants was excellent.

    Jan 18, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Just ok, had a relaxing time

    Hyatt Zilara Riviera Maya had it's good and bad. Nice quiet location if you don't plan to visit local town. If you plan to leave there are planned tours but they aren't cheap. Cost to go to local town, Playa del Carmen. Was $70 usd and hotel did not have a group or shared shuttle. Food, drinks and pool were hit or miss ...mostly good. Decor is minimalist and very very BLAH. Everything is white and no artwork. NOT my style at all. Would choose another location next time.

    Jan 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful staff and lovely resort

    Beautiful, spacious, and clean resort. We loved the entertainment staff (Dulce, Sandra, Ana, Arturo, Yuni) for providing fun and engaging activities. Everyone was so kind and welcoming. The sand on the beach is perfectly soft and fine. Rooms are gorgeous and classy. Never had any trouble getting dinner or lounge chairs for our group of 10 people. I would love to come back here again!

    Jan 12, 2025