Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2863 reviews
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Mar 24, 2025Very good but not 5* as we would know it
Above all else the staff are fantastic and put me to shame with their language skills, they were able to change between English, German, French and Spanish so easily. We booked a standard room for our anniversary and are currently in room 274 and it is lovely but a little tired looking and because it’s facing the street can be noisy at night when the bins are collected at 1am, the main room had enough space and storage for the two of us. the bathroom (double sinks) does not have storage/shelves for wash bags etc so was awkward and meant we are not able to put out our toiletries, the bath/shower was arranged so it was difficult to get in and out of, if you have balance/slight mobility issues I would not recommend . Also the shower screen was very difficult to close so water covers the floor, I would get an extra towel for the floor to keep it dry. Also no hooks to hang towels to dry. The hairdryer is ok , it’s attached to the wall type, but kept stopping after less than a minute and had to wait 2-3 mins for it to work again, the staff were very god to send a replacement. The bathroom mirror light did not work at all but the overhead light was adequate. Each floor has a filtered water dispenser which was very nice. We booked room only and were offered breakfast at €20pp, we tried for 2 days but not for us, we did not feel it was value for money as we saw local cafes offering coffee, juice and breakfast sandwich for €5-7. The buffet has most of what you could need and an additional hot food to the table menu but it’s not 5*, I ordered eggs Benedict and the egg was so raw it turned my stomach and the bread was not a muffin so was not a true eggs Benedict. Being in the Canary Islands I would have loved to see a local hot fish option at breakfast. Grounds, beautiful areas and so many options whether a pool lounger or a comfy sofa in the shade. There is an ‘indoor’ pool but this is an extra charge, currently it’s €20pp for 90 mins Overall we are enjoying our anniversary and
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Mar 24, 2025A Dream Hotel
A Dream Hotel in a beautiful setting. We went to Santa Cruz de Tenerife to visit the island and wanted a good Hotel. Well, we found the TOP of Santa Cruz Hotels, I exceed my expectations in terms of the service and quality offered. I would repeat a thousand times.
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Mar 23, 2025
Our happy stay at this hotel
Amazing hotel great restaurants, we very much loved the bar area for food. I made use of the lovely gym every day on our 6 day stay. The hotel spa and the gym was so very clean and the staff very friendly and helpful. We’ve been to this hotel before a view times and we’re never disappointed. It’s in a perfect location for the city for what we’re looking for and we will be returning to it in the future. Thank you to all the lovely hardworking staff, you made us feel so welcomed .🙏😃😎👍
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Mar 23, 2025
Fantastic hotel
The whole hotel exudes luxury, amazing pool,spa,gym,restaurants,surroundings,amazing service,everything perfect.Recommended 5***** Nice parks nearby,many nice squares around the area,plenty of shopping.supermarket and bus stop outside the door.
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Mar 09, 2025
Brunch Hotel Mencey
An exquisite brunch and very suitable service with the place. I highlight a good job very professional that of Julio, very attentive and explaining in every detail each of the dishes served in the service. Definitely highly recommended, we will repeat.