Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8615 reviews-
Mar 22, 2025Great experience
The starcafe has amazing options of food, coffee, desserts, entertainment. The entertainment at the resort is amazing the remember us like we’re their friends, my mom and o were doing Karaoke and we met Alexei, the next day he remembered us! Waved and smiled! :)
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Mar 19, 2025Beautiful facility but need to drop the sales pitches
The good: Grounds & Pools are beautiful and really well kept. Tons of activities to keep you busy, the kids club is really nice! Our 9 year old went for 1 day. Fire show was excellent! Staff were very lovely and attentive. Food was actually better here than in Punta Cana-lots of options-keep in mind it is resort food and although it is called a 5* resort- it is impossible to serve 5* meals to thousands daily! They obviously cannot employ Michelin trained chefs for their restaurants for the price point we are paying, so you just have to lower your expectations. We did have some stomach issues but again that is par for the course when traveling to another country. We had the Steakhouse, La Geisha, Gala night, Mexican themed buffet night and La Marina- we weren't crazy about La Marina as honestly all the fish/seafood is overcooked.(again when cooking for masses we get it- they sit under heat lamps and dry out) But they did have a TON of variety. We liked the hibachi since it was fresh and hot(and we didn't have to keep getting up to get food) The not so good: The membership Sales pitches: Upon arrival immediately the sales pitches started, we tried to be very firm and decline but they kept persisting. We asked for assistance to get reservations at restaurants since none available on app: "oh but let me tell you about how i can get you free massages". we said no thank you, then i asked about reserving a Bali bed- oh yes just let me talk to you about a special presentation and i can help you to rent one(turns out there were not any even available to rent) So it felt like if I needed to speak with someone to get help, I was going to have to endure pressure for a sales presentation. This for us was a HUGE turn off. I don't want to be accosted to purchase some membership when I have only been at the resort 1 day!!! At the breakfast buffet all around us every day I saw the staff sitting having these awkward breakfast' with strangers- i felt like i was at a used car sales lot rather than an upscale resort. Drinks: All the mixers contained this sucralose super sweet taste with a bitter after taste and made my throat itch- this was a major bummer for us- Never experienced this in Punta Cana- Not sure what was up with the potency of the alcohol but usually 2 drinks in and I feel the effect but even after 4 shots of don julio here, I felt No effect.....I thought maybe my metabolism was crazy with the change of temp-but same exact thing with my husband Size of the facility: For me- it was too big-we kept getting lost-the app map is not good and it felt cumbersome to have to walk 10 minutes to get to the beach or back to the room if someone forgot something-keep in mind beach front does not mean beach view so I missed being able to see the ocean while eating and while in the pool etc .. Beach waves were rough our entire stay so we could not go in farther than our waist. My recommendation to Iberostar is to separate their sales from their service- no guest should feel like they have to avoid greeting staff so as to not get another sales pitch or trying to have a relaxing breakfast with your family and all around people going over numbers and prices. Also invest in better maps on their app and signage throughout the resort.
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Mar 19, 2025Just avoid. So many better Cancun options.
Writing as I sit poolside. After I played musical pool chairs for the fourth day. (Think Hunger Games to get a pool chair.) of course you bc ours get up at 7am and reserve a chair you don’t plan to use until after lunch like most people. But that’s not the worst. They don’t tell you the food is average at best, and the three best restaurants are “reservation's only”. That’s not a problem, except you CANNOT get a reservation! (Unless you want to eat at 9pm.). My wife and daughter and I have been unable to get a reservation before 9 at any of the reservation only restaurants the entire time here, trying the ap, the concierge, calling and voodoo. The buffets are not good, which is where you end up eating because you’re so hungry and tired of waiting. It’s like being on a cruise ship with bad food and they try to pressure you into a membership. Just avoid. You’ll thank me later.
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Mar 19, 2025
Terrible!
We’ve been here for 3 days and so far the food, drinks, and service is terrible! We are staying for a week and all the restaurants are booked out. We told The concierge we are not interested in a timeshare and not he won’t return our calls. Don’t waste your money on this place!!
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Mar 18, 2025
Lack of consistency, would not return. Glad I didn’t become a member as I had planned.
This is my second visit to the Maya. Last year was a phenomenal experience. Staff was fantastic, service was incredible. We loved it so much we decided to return. What a mistake!! When you arrive you speak with a concierge who is supposed to take care of any requests or questions. Last year we had a fantastic one who helped us with everything needed. This year he didn’t help with anything told us to do everything on the app. Gave zero contact information and was just plain unhelpful. Last year you were able to eat at multiple restaurants, this year not one was available. The buffers this year were cold and lackluster where last year they were fantastic. Reserved a specific bed this year and received a completely different bed, expressed my disappointment and was offered to cancel the bed, no bar services unless you pay extra. Last year we had bar service at the bed without an up charge. Entertainment also lacked which was sad. Service was awful, housekeeping was sub par. We had done the tour last year and had planned to sign up as members this year. Glad we waited to see if the experience would be consistent as that is important when thinking of purchasing a membership. Zero consistency, sub par experience and not worth the money. I can’t wait to check out and will not be returning after this terrible experience.