Resort Details

Dining
OnSite Dining
  • El Fogon
    An international A la carte restaurant serving a wide selection of breakfast, lunch and dinner dishes, ranging from fruits and vegetables to all types of meat, fish and shellfish dishes, tasty desserts and sweet or savory breakfasts. Book your table for dinner.
  • El Rancho Steak House
    A la carte specialty restaurant serving dinner only.
  • El Tapatio
    A la carte dining. Dinner menus packed with the culinary delights of Mexico offering maximum quality and flavor. Reservations required.
  • Grill and Snack Bar
    Casual poolside restaurant offering lunch, snacks, and grilled items during the day.
  • L’Etoile Restaurant
    A la carte dining, offering French specialties for dinner only.
  • La Marina
    Seafood specialty dining serving dinner only.
  • La Pagoda
    The very best in international cuisine awaits you in our a la carte restaurant serving breakfast and lunch. Here you will find a huge range of tempting fruits and vegetables, as well as meat and seafood dishes and a selection of tempting desserts.
  • Various Lounges/Bars
    - Las Rocas
    - Bar Theatre
    - Las Olas - Pool bar

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 8619 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Reviews scared me, but we had a good experience!

    Just got back from a 5 night stay visiting for my high school senior’s spring break. I was really worried after the reviews but going with a group we couldn’t change. My expectations were pretty low after reviews but we ended up having a great time and reviews had me prepared. The water situation was fine. Bring a big thermal jug and find the nearest water and ice machine (ice on second floor). It is purified and tasted great. The glass containers left in your room can be filled up and put in the fridge for cold water too. I liked how they handled water and that was something I worried about before arriving. Also for dinner reservations, there is concierge available in every building and they want you to be happy and they want to help. They let me know when to check in with them as reservations would open up and we got into all the restaurants we wanted to. The app worked fine too. Can’t be lazy about it and you’ll get to experience the restaurants. Buffet near the main lobby much better than the one by the pool. Breakfast buffet was pretty good each day. We found the taco place across the street in the mall area and the food there was excellent (Taki-to). Would have ate there every day for lunch or dinner had we known about it sooner. The teens loved the chicken burgers and fries out on the beach. Drinks at the lobby bars were really good. The pool bar drinks were pretty good too (the pool bar under the waterfall). I took the can beer from my fridge and the little ice box from the room to the pool and iced them down each day vs drinking the draft beer. A little soft sided cooler would work too. The resort is beautiful and clean and the service was excellent. Everyone went out of their way to greet you and be sure you are taken care of. Very hard working courteous staff. No one got sick either and we were a group of 30. It’s not the Four Seasons but it was the right value for the cost. Also, the animals didn’t annoy any of us like some of the reviews suggest. Overall it was a great trip we all enjoyed.

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Nasty food, beautiful facility

    The hotel itself is quite nice, however after you turn down the $130,000 vacation plan (because they pressure you on the very first day) you will discover the food in mediocre (being generous) restuarant reservations are next to impossible to get, restaurants that do not require a reservation that are first come first serve they will not take your name to addit to the waiting list. and for lunch, there is 1 snack bar at the beach,krappy hamburgers, nasty chicken wings no snack bar anywhere at the pool. Of course there is always the buffet. Again, generously it is mediocre. Do not recommend this hotel based on my experience here

    Mar 27, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Poor Customer Service

    We checked in to the Top End Maya resort on 3/25 and we're told our room wasn't ready. I was told the front desk would text me when our room was ready. I never received a text. Finally we walked up to the front desk and our room was ready which was supposed to be 2 queens or a King with Pull Out Sofa. Upon getting into our room and trying to make the sofa bed, it turns out it wasn't a sofa bed so there was no bed for me to sleep on. Upon calling the front desk they sent a maintenance person to make the bed. He told me he was sorry but this was not a sofa bed. Said they would try to get us a rollaway bed the next day, then woke us up after 10PM knocking on the door with a bed. The only I asked for was reservations to restaurants and they would not fulfill the request. DO NOT BOOK THIS RESORT!! THEY ONLY CARE ABOUT SELLING YOU A CLUB MEMEBERSHIP AND NOTHING ELSE!!!

    Mar 26, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Poor customer service. Good facilities

    The hotel's attention leaves much to be desired. Although the facilities are very good the staff is not good. We were a family of 9 people and we had a hard time being placed both at breakfast and at the rest of dinner. The food varies greatly depending on the rest.

    Mar 25, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience

    The starcafe has amazing options of food, coffee, desserts, entertainment. The entertainment at the resort is amazing the remember us like we’re their friends, my mom and o were doing Karaoke and we met Alexei, the next day he remembered us! Waved and smiled! :)

    Mar 22, 2025