Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
816 reviews
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Mar 15, 2025Good hotel in a lovely area
There are LOTS of positives: Beautiful and clean hotel, close to the airport and the beach. Food is great, there is a wide variety for both breakfast and dinner. Every day for dinner there is a different theme with dishes from a specific country (Spanish, Italian, Mexican, Japanese etc) plus some regular dishes and salads, plenty of desserts and fruit. Restaurant staff were super. A la carte restaurant and cocktail bar Origin is great. Staff working at the pool were brilliant. Cocktails at the pool bar are really good. Rooms were nice and really clean. On each floor there is a water & ice dispenser. The hotel is in a lovely area with plenty of shops and some really good places to eat/drink like Al Faro and Bikini Beach. However, there were also some negatives: 1. Reception/Chrysoula We are a family of 4 and we booked 2 rooms. Before our arrival, we already completed the online checkin and indicated who was going to sleep in which room, and provided all our passport details. However, when we arrived, we had to do everything from the beginning. What was the point of offering an online checkin if we had to do it all over again? Anyway, while a very pleasant receptionist was checking us in, another receptionist Chrysoula kept interfering. First she made an inappropriate question/remark in Spanish to her colleague why we were not speaking Dutch (some family members have Dutch passports but we are a family of mixed nationalities), which I understood but did not react. The colleague asked us if we wanted to speak Dutch or English, we chose English. Then we were asked who was going to be in which room, and while giving our preference (this should have been in the system already after my online check in) Chrysoula decided to interfere AGAIN, giving her opinion how we should be split in our two rooms and who should sleep with whom. I did not react or correct her at the time but I feel it is important for her to learn not to be intrusive. Chrysoula does not know every family situation, nobody asked her opinion, she was not the one checking us in, yet she kept interfering in an inappropriate way. This was unprofessional and totally unnecessary, and it totally ruined the experience for me. 2. Shower The shower in both rooms was leaking. In one room it was leaking front AND back so the water went everywhere, also under the bed. I informed the Reception and showed them photos. We were told 2 times that they would send someone to check/repair this but that actually never happened, so we were using towels to dry the floor every day. This was inconvenient, but not as upsetting as the unpleasant experience with Crysoula. All in all, we had a pleasant stay.
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Feb 21, 2025Top employees in every position
Fantastic holiday in a relaxed atmosphere with excellent staff and many little extras! Very friendly staff in all areas, nice rooms (some may be a bit small), top location, excellent breakfast buffet. We will come back!
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Oct 27, 2024
Excellent !!!
We stayed for a week with my partner and say it was an amazing experience. The habitaicon had amazing views and was in perfect condition. The friendliness of all the staff is what surprised us the most. We'll be back thank you all so much.
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Oct 22, 2024
Jewel in the palm of Palma!
This hotel is stunning! The customer service is like nothing I have ever experienced before. The staff are pleasant, consistently, and go out of their way to help. The breakfast staff are so friendly especially the lady with the auburn short hair. A smile and a wink every morning. Luna on reception desk helped me with several queries! If you’re considering a trip to Palma this hotel is easily accessible to the city, and has a lovely ambience. It’s also spotlessly clean. The half board, which we had, was unbelievable good value. Fresh fish salads meats all prepared and something to suit everyone. The ginger and white chocolate cake for dessert will leave you wanting more. Excellent food in this hotel . To conclude, we are Definitely coming back. Five stars here and more from us.
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Oct 22, 2024
Brand Iberostar, quality guaranteed!
Stunning, loaded batteries on a romantic getaway for a few days! We would like to thank the Iberostar Waves team for making our vacation a unique experience. The friendliness of the staff, their professionalism and predisposition to any need. The quality and variety of the buffet, both for breakfast and dinner. Close proximity of the hotel to key points such as the airport or the center of Mallorca. Facilities and cleaning, both in public areas and in the room itself. Everything great and great. Not forgetting the kindness and personal attention of Javier: we were pleasantly surprised by his agility to resolve any queries or requests. We have felt special throughout. We'll definitely be back!