Iberostar Waves Paraiso del Mar is a family hotel located in Playa Paraíso, between Playa del Carmen and Puerto Morelos, along Mexico's beautiful Mayan Riviera. With its grand, impressive Mexican decor, this luxurious Colonial-style resort will leave you in awe as soon as you step in to the reception area. The hotel’s complimentary shuttle makes it easy for guests to travel throughout the resort, it runs on a regular basis.

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Advisory Room reservation required, Dinner Reservations allowed up to 7 days before check in.
Advisory The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 13
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.    

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 7896 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    An Amazing First Time in Mexico

    van greeted us at the front when we arrived and from there it was an amazing 7 days with both Ivan, Alex Mendoza and the rest of the staff taking care of everything we needed. The entire experience from hotel to Dressel Divers deserves 6 stars!!

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    It’s really fun here, they have shows and games and activities to do, and you never really get bored here!

    I love it here, the employees are super kind and gracious, always here to help! The resort is gorgeous, and it’s right on the ocean which is beautiful. I love the animals, and the nature is simply stunning as well as the hotel rooms which are super clean and comfortable!

    Nov 15, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    I loved the stay at Iberostar Paraiso del Mar. Thank you to Monserrat and Perla for the great vibe created!

    I loved the stay at Iberostar Paraiso del Mar. Thank you to Monserrat and Perla for the great vibe created! Great animators which never got tired and were very attentive and inclusive. I would definitely come back for the experience and the great people.

    Nov 14, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great but a few improvements needed

    The food was good and the room was nice. I would have given it a higher rating except for the coatimundi by the beach snack bar. They have to build a dining enclosure so the coati don't get at the garbage and steal food from people while eating. They could also try to reduce their population as over 40+ is too many.There should be no smoking sign by the pool and beach so people understand these areas are non smoking. Also if a chair is empty with a towel for more than 3 hour the towel should be removed. We would definitely return again.

    Nov 11, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    PROBLEMS WITH SUNBEDS ON THE BEACH!!!

    the stay in this hotel was exceptional for me and my family. The quality of the food and services, the cleanliness of the rooms, the price-quality ratio, the management of the staff, I would rate all of this 5*/5*. However, the problem was the availability of sunbeds on the beach. When I arrived at the beach in the morning at 8:00 a.m., there were a total of 20 people on the beach, but all the sunbeds were occupied. Even guests from the nearby Selection hotel occupied sunbeds in this way, as they have access to the beach of the Mar and Beach hotels. On the contrary, however, this does not apply and guests from the Mar and Beach hotels do not have access to the loungers of the Selection hotels. The result is also that guests from the Mar and Beach hotels have a hard time getting to the sunbeds on the beach, only if they wake up at 7:00 a.m. and make a reservation. This is how I think it shouldn't work. I think that this should be handled by the hotel management.

    Nov 11, 2024