Iberostar Waves Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9218 reviews

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  Wasn’t “Bad”, Wasn’t Great!!! Stay at Iberostar Bavaro Selection instead

  From the beginning… we are black level members and have visited many of the Iberostar locations. I said that, because there is a different level of service you receive as members. We stayed at Punta Cana for 4 days and then upgraded to Bávaro Selection for 4 days. Let me start with a positive… it was our Anniversary, the staff put an Anniversary sash across our door and decorated our beds and room with cute anniversary stuff. It was wonderful. Punta Cana service just wasn’t what we are used to at Iberostar resorts. At most of the other locations, the staff goes above and beyond to make you feel like royalties. This location lacked this service. A lot of the staff would just look at you and carryon or continue talking amongst themselves. There isn’t much service poolside. You have to go get your own drinks and there is not a swim up bar from the pool. Beach is beautiful, very clean, great sand and not much seaweed. They clean beaches every morning about 6-7am. There are lots of chairs and umbrellas. The member area is huge, however, you have to get down there to reserve a bed canopy before 7am. Food is ok. Buffett food is the same everyday. Breakfast Buffett is ok. I waited in line for fresh omelettes so mine was good. Wascar was AMAZING. He served us every morning and didn’t disappoint! Very upbeat and made us feel welcome. P.S. you can’t eat at the Steakhouse or Hibachi restaurants while staying at Punta Cana. No room service available. Kid club is ok. Huge, but confusing. You can drop off only at certain times. If your kids age group isn’t at the clubhouse, (like at the pool, show, etc.) then they can’t stay. You have to wait till they get back. Also, there are no pajama parties. (Extra from 5:30-10:30 at other resorts) it’s great for parents that want to go watch a show or go to casino. Yes, there is a casino at this location. Also, there is no kid pool or water park at this location. Spa and gym are shared by both Punta Cana and Bavaro Selection. The gym gets a 10 out of 10. Best gym out of all the resorts we’ve been to. 2-story, lots of machines, weights, very clean, has yoga gym, spin room and like 20 punching bags room. The spa was ok. Not terrible, but amenities were closed, so we were unable to use ice bath or saunas. My robe fit good but I am small. There aren’t any robes over size medium so my husband didn’t get a robe. Also we had to ask for flip flops. The locker rooms are clean, however, usually the woman’s room offers lotion, face wash, etc for after your massages. They also never offered us water after massages which was unusual. No biggie, just used to it. Fast forward to upgrade to Bavaro Selection…. Night vs day!!!!! Wonderful. The service was GREAT! Completely different. Our room was a suite so of course larger. We were upstairs and there is no elevator, so make sure you can climb stairs unless you request down stairs. Wasn’t a big deal for us. Food…. Buffett food was the same everyday but a higher level of food and better selection. Italian, Steakhouse and Hibachi were all great. Service was excellent! You can also order room service at Bavaro Selection. Altagracia was EXCEPTIONAL!!! She is the hostess at breakfast Buffett and hostess at Hibachi at night!! She made every time we saw her like we were family!!!! Loved her!!! Big, huge, fun kid pool and waterpark. Awesome! The main pool is also huge and has swim up bar. Get a chair early if you want by pool. Beach is equally great! Member area is a little farther to walk to back over near Punta Cana but no biggie. Didn’t really spend much time there after we moved. Kid pool was hangout lol. Bavaro has a coffee shop too! Yum!!! Got a caramel macchiato and it was pretty close to Starbucks! Differently, but good! P.S. as members, we get top shelf alcohol. Don Julio 70 or Reposado and Grey goose are our preferences. However, unlike other locations, we were only able to get them at the 2 prestige bars and not at all the bars or at the shows. Both locations… on the beach, you can pay to take a class, about $65 and you can use their small sailboats everyday for an hour. My husband took the class, we used it once. lol. Fun, but more work than we anticipated (I’m laughing as I write this) . Wind was not our friend lol. All in all, Punta Cana wasn’t “bad” to us, just wasn’t what we’re used to. That’s why we gave 3 stars. However, Bavaro Selection, I will rate 5 stars. P.S. if you book at Bavaro Selection, you can still use all the Punta Cana pools, restaurants, bars, shows, etc. - they just can’t use yours.

  Jan 21, 2025
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  Stay Iberostar!

  I was only at Iberostar for a short time, but I wish it could have been longer. It was an amazing property, with really cool and vibrant buildings. I ate at the buffet, which was great. One of the only places were I saw allergy markings on the food tags, incredibly helpful for me. The pools were amazing and so was the beach. There were tons of water sports available, only wish I had stayed to try them. Also they have a amazing coral lab that you can go and see. They are doing amazing things for sustainability there. Overall, loved the experience and the property.

  Jan 19, 2025
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  Great day at Iberostar, love the coral lab

  I had an amazing time at Iberostar when I was there last week on a day pass. The food and drinks were great and I had an amazing time on their beautiful beach. I especially loved getting to spend some time in the coral lab with Greg. He was super informative and I loved hearing the steps Iberostar is taking for sustainability. Overall I had an amazing day!

  Jan 18, 2025
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  Love the Iberostar through the Day Pass

  Iberostar was a great all-inclusive property that catered to everybody's wants! Staying as a guest with a Day Pass allowed us access to the pools, beach, and food, all combined for a great day. We opted for the buffet for lunch and dinner, which both had a wide and unique menu. The options changed for both services, too, which was very pleasant. Additionally, having access to the pool, beach, and activities like non-motorized water sports and ping-pong never left a moment of the day boring. Highly recommend!

  Jan 16, 2025
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  Francesco … you are a GEM ! You made the whole trip special

  From the minute we arrived, it was a bit confusing and complicated with the rooms but FRANCESCO made it an exceptional experience. 1- rooms were not the one booked and not close to each other ( since we’re a family ) 2-for the 1st night my bed went flying since it was missing feet on one side 3- no cold water 4- after 5 times trying keys wasn’t working But I do understand since it’s not their fault these things happen and it out of their control but OMG Francesco as a manger handled every situation beautifully and with a smile and grace ! His positivity is addictive and makes you feel so good by fixing the problems and calling back and checking if we’re ok and if we need smtg else ! His level of customer service and care is honestly so elevated and goes ABOVE and BEYOND and am just bravo Francesco for this beautiful experience, if I come back ( it’s for you !!!!) Iberostar hotel is very lucky to have you . The hotel was decorated beautifully for Christmas. The staff went above and beyond in every interaction we had with them and were very friendly. The room was very spacious. We especially loved having the walk to the pool and beach in the gardens . Our dinner food was ok and the service made the experience even better. The whole stay has prompted us to seek out Iberostar properties for future trips. We absolutely loved PuntA Cana , and the manager Francesco definitely made the stay more special and enjoyable.

  Jan 10, 2025