Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9197 reviews
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Apr 01, 2025Ein wirklich schöner Urlaub
Wir haben diesen Urlaub genossen, waren drei Wochen da. Das Zimmer war für uns ok, eben landestypischer Stil. Reinigung erfolgte täglich , in den letzten Tagen jedoch wurde das auffüllen der Minibar trotz täglich Trinkgeld vernachlässigt. Das Essen war der Hammer, sehr viel Auswahl und alles richtig lecker. Kellner sehr freundlich. Am Strand hatte man Probleme mit dem angespülten Seegras. Es ist dort einfach nicht die richtige Technik vorhanden. Es fährt ein Traktor mit einem Anhängsel, wo das aufgenommene Seegras unten wieder heraus fällt. Im Rio nebenan hat man das mehr im Griff mit besserer Technik, auch wird da bereits früh vor 6.00 Uhr begonnen. Nicht wie im Iberostar erst um 9..00 Uhr oder später. Dann nervt dieser Traktor stundenlang fast ohne Ergebnis zu erzielen. Lustiges Unterhaltungsprogramm. Ansonsten ein sehr gelungener Urlaub und definitiv weiterzuempfehlen.
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Mar 30, 2025Never Going Back
No service when in or around the pool. No service while on the beach. Had to walk to the bar for every drink and wait 5 plus minutes or more while there was a line of 10 people or more with only one bar tender. The liquor and beer selections were pitiful. All entertainment across the resort was awful. No snacks in the room. Wouldn't bring any drinks to the room. No room service after like 9pm. Limited hours of all food availabilities. Ran out of towels with rental service. Maintenance of the complex is sub par all around. Beds are as hard as a brick. Rooms were hot with limited temperature settings. Pool depth was 5.5ft. No shallow areas for adults to enjoy the water without pool water levels being in chin high water. There is one swim-up bar for adults with like 10 seats. Nothing ideal about its location or amenities. Half the tile on the steps, seats, and tables was missing. The water was 60 degrees. Completely disappointing. The kid pool was putiful. 2 slides and ankle deep water. Sidewalk to the pool/ocean is very uneven and dangerous. No outlets to charge any cell phones or devices near the beds. Half the walk from our room to the pool/beach smelled like feces. The power for the rooms including the A/C shuts off when you leave the room (they are on an occupancy sensor). This place is simply a joke and needs immediate attention in so many ways. Oh yea....our room was 2807. Every night and all night long after 10pm, there were garbage trucks, maintenance vehicles, etc going back and forth behind our room all night long. This included back-up alarms on vehicles beeeping, grinding sounds, dragging equipment, etc. Keeping my family and myself awake. I'll never go back.
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Mar 29, 2025Amazing!
Our first visit to this resort and it did not disappoint! I would honestly have to think really hard to find any negative and for me it would be the chair reservations in the morning, literally we got up to watch the sunrise and people were already reserving chairs. Anyways, we managed and had a wonderful week. The employees at this resort are amazing, all super friendly and helpful especially Alfredo at the front desk and Bernadino in the Quetzal buffet. Rooms are basic but super clean, and very comfortable beds. Bring a power bar, it saved us as my husband uses a cpap machine and there were no plugs close to the bed. We did not really use the pool as we were lucky to have a great beach week with minimal seaweed, it was a bit more present the last few days but not enough to not be in the ocean. If you prefer a bit more quiet you’ll appreciate the ocean. It’s not really possible to find quiet at the pool. Drinks were ok at the pool but much better in the lobby bar in the evenings, to be expected. Food was pretty good with a lot of variety each day. We are not difficult with that as we don't go south with crazy expectations. overall it was a great week, we would definitely return, especially for the jungle vibe. Can't wait to see this resort after renos.
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Mar 26, 2025
I do not choose Iberostar in any of its versions
Fourth time I stayed at Iberostar Quetzal and they didn't make any improvements, they only care about tourists with membership and let you know, for example there are no umbrellas for everyone, they don't reach dedicated a third to the tourists vip despite the sector is only occupied in 10%, they brought breakfast at the beach bar, the specialty restaurants have poor quality, the pastries are bad, the staff service is good, the cleanliness is good, but lack investment. They told us that they were going to pass the Argentina/Brazil knockout match, and eventually they only passed it for tourists with membership. THE EXCUSE OF MANAGER VIZCAYA, Fernando was queNO BECAUSE HE DECIDES. Response that generated outrage in Argentine tourists for the high-handedness with which it was directed which generated a moment of tension in the hotel lobby since there are many Argentines staying. Clearly it was deliberate, as during the day we were told that they passed it and during match time they had us from one bar to another, to finally say that they did not feel like transmitting it.
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Mar 22, 2025
Iberostar Playacar Holidays
Very good service in the lobby bar Tucan of bartenders Miguel and Rigo, Melisa and Edith. The food is very varied and always fresh, as are the drinks and desserts. The pool is nice and very large. excellent attention from Samuel in the poolbar.