Resort Details
OnSite Dining
- Various Lounges/BarsLobby Bar:JW Lobby Bar highlights a contemporary ambiance with unique décor and spectacular ocean views. We are a unique bar, the only one that offers 150 unique, specially-crafted margaritas, curated by a team of innovative mixologists and tequila connoisseurs.
Dress code: Casual - Various RestaurantsGustino Italian Grill:Serves authentic Italian food in a lively and welcoming atmosphere. Enjoy an unforgettable dining experience with a variety of homemade pasta, freshly baked pizzas, top-notch cuts of meat and an exceptional collection of wines and signature cocktails.
Open for dinner Dress code: Casual
Sedona Grill:Start your morning on a delicious note and enjoy marvelous views of the pool area and ocean view on our terrace. Experience the perfect combination of Southwestern Cuisine with a Mexican touch in our beautifully decorated restaurant.
*The breakfast service in Sedona will be permanently buffet style, be aware that the social distance requirements will be covered.
Open for breakfast Dress code: Casual
Beach Walk:Whether you're making a splash poolside or soaking up the sun on the beach, our lunch destination is perfect for an energizing meal. Satisfy your cravings with our variety of deluxe sandwiches, fresh salads, tropical cocktails and Caribbean specialties.
Open for lunch Dress code: Casual
Gift Shop and 750 Pizzeria:For those on the go, our on-stop-shop is suitable for all of your souvenirs and quick snacks needs. After buying items from our gift shop, treat yourself to New York-style pizza, empanadas, gelato , espresso and refreshing beverages at 750 Pizzeria.
Open for breakfast and lunch
Kasai:Kasai Izakaya offers a unique experience of Japanese street style cuisine, including a delicious selection of sushi, sashimi, grilled items and its unique ramen noodle bar. Delight yourself with crafted cocktails, sake and Japanese whiskey.
Dress code: Casual
Sasi Thai:Offers a modern culinary style based on Thai cuisine specialties with authentic bungalows where you will enjoy the best sunset view in Cancun while you taste some of our signature dishes accompanied with our exotic desserts and refreshing cocktails.
Open for dinner Dress code: Casual
On-Site Amenities
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Airport shuttle service†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children welcome
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Airport shuttle service†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children welcome
- Concierge desk
- Elevators
- Exercise gym†
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan†
- Non-smoking rooms available
- Pool
- Restaurant†
- Room service†
- Safe deposit box†
- Sauna†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Wakeup service
- Water sports
Off-Site Amenities
- Business Services†
- Internet Access†
On-Site Wedding Services
- Wedding Locations
Nuptial Gazebo
Beach
Sea Side Garden
Main Pool Area
Pool Bar
Tulum Ballroom
† Fees may apply
On-Site Recreation
- Direct access to a beach
- Fitness center on-site †
- Hot tub1 Indoor Hot Tub
- Motorized Water Sports †
- Non-Motorized Water Sports †
- PoolThere are 2 pools on site. 1 indoor, 2 outdoor and scuba diving pool This Property has Swim up Bars.
- Sauna †
- Spa †
- Steam bath †
- Tennis court †There are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
Off-Site Recreation
- Golf †Golf Course located within 5 Miles of Property.
† Fees may apply
Hotel Advisories
General Policy
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryThe following mandatory hotel-imposed fee is charged and collected by the hotel at check-out. Resort fee: $35 USD (Plus Tax) per room per day. This mandatory fee is subject to change. The hotel can provide current inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.Resort Fee Inclusions:o Enhanced in-room wireless internet.
o Two mini-bar snacks per stay.
o Dry cleaning of two items per day.
o Two specialty coffees from the gift shop per stay.
o Two scrub bars per stay.
o One hour tennis court usage per day, reservation required.
o Daily fitness classes for two (Yoga/Spin/Zumba/Cross-fit – varies per day).
o Five arcade game tokens per stay.
o Weekly Salsa/Tango lessons for two.
o Daily guacamole hour in Lobby Bar.
o Wine tasting for two per stay, reservation required.The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Pet Policy : Pets Not Allowed