Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2512 reviews
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Mar 21, 2025A nice resort to try
The resort is located on its own island so it’s really nice to come back to it after a day busy with sightseeing. And since it’s about 20min away from the “city center” you gotta check the free shuttle schedule and organize accordingly. The view from the rooftop is spectacular especially at sunset. We had room service twice and the quality was okay, breakfast was included and quality okay as well, you could order eggs at a station where the buffet was. The room: there were 2 of us, and yet the bathroom amenities were prepared for 1. I like attention to details so it was disappointing to see to notice that. And an important thing: the hotel doesn’t have any charger/plug so if you happen to forget yours, you need to buy. There is only 1 usb charger on the dock, and 2 lightening posts to charge your phone, that is if you have the lightening one, if it’s usb-c then you’re on your own.
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Feb 27, 2025Quite the unique experience
The JW Marriott Resort Venice is truly a unique experience sitting on its own island about 20 minutes out from St. Mark Square via the hotel’s water shuttle and we found it easy to get back and forth. Roberto at reception got us all settled, despite our early arrival and delay in getting a very nice, upgraded room. We had access to everything on property while we waited. During our four nights stay, he greeted us by name every time we passed by in the lobby and made sure everything was going well. Our room was in the small La Residencia building, large room and bath plus a large patio, with table and chairs, lounges, umbrella and grassy area. We had two excellent lunches at Sagra and a wonderful room service meal our final night. The breakfast buffet each morning was plentiful and the staff worked very hard while remaining friendly and engaging. Our thanks also go out to Valentino and George who helped with luggage and water taxis; Ambra and Pasqual (the Italian one) at Guest Services, particularly when our morning train was cancelled during a strike; Manuel kept us in Ice and Leonardo made Room Service special and Ioana, Marco and Bonatesta R. made our food service experiences great. The resorts one disappointment was housekeeping services. It’s all in the details, toilet tissue not replaced in the holder, bath salts not replaced when used, towels hung up to be reused were replaced or towels on the floor to be replaced were not and the area rug around the bed that was dirty. Time for some retraining or better supervisor inspections.
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Feb 18, 2025
Dream
Excellent overall in every area! We will cherish each moment at this resort. The grounds, spa, dining, staff, etc… nothing to be improved except perhaps the hours of spa and all dining options could be extended. Unfortunately we missed the restaurant near the gardens due to the season… Hope to return
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Nov 17, 2024
THE BEST IN ALL OF VENICE!!!
This hotel is ABSOLUTELY AMAZING. The best in all of Venice. They make their own olive oil, rooms are HUGE and service is outstanding. Other properties in Venice can’t even come close to be honest. They are located in old/ outdated buildings with tiny rooms. JW is on the next level in every way. Love this property and would highly recommend it. The team went so far above my expectations, they ended delivering a bottle of champagne after I finished my marathon run! Amazing!!!
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Nov 17, 2024
Superb
Although our visit was off season, the hotel provided wonderful service, a spacious comfortable room, first class facilities (especially the heated rooftop pool) and good food. a varied and fresh buffet breakfast and a limited but creative menu in the rooftop restaurant.