Resort Details
- 24-hour front desk
- Bell staff/porter
- Cocktail lounge
- Complimentary breakfast
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Conference facilities
- Dry cleaning†
- Express check-in
- 24-hour front desk
- Bell staff/porter
- Cocktail lounge
- Complimentary breakfast
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Conference facilities
- Dry cleaning†
- Express check-in
- Fire safety compliant
- Free high speed internet connection
- Limousine service†
- Luggage service
- Meeting rooms
- Multilingual staff
- Onsite laundry†
- Outdoor pool
- Restaurant
- Safe deposit box†
- Smoke-free property
- Tour/sightseeing desk
- Business Center
- Wedding services
† Fees may apply
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Perfect location
Perfectly located, just steps from the central square and the cathedral as well as from the commercial centre of town. It is not luxurious but nice and quiet, with its restaurant across the street. The staff is nice and rooms have functioning quiet air conditioning, which is a must. Breakfast is so-so, as only three choices were offered: omelette, American or pancakes with fruits.
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Disappointed
I feel I overpaid for the experience . I has two rooms , the AC didn’t cool the rooms at all . The mini fridge wasn’t working and the internet is nonexistent practically. They gave me another room and that one has a non working phone so I was forced to the front desk in my pajamas to get help. I found the place depressing . Bummed !
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Nice place to stay
The hotel is in the old Spanish style, especially liked the furniture and the general decoration. The service meets modern ideas. The cuisine is quite diverse and can satisfy every taste. You can spend a reasonable time here ...
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Beautiful but disappointing
La Gran Francis is a lovely grande-dame from Granada’s colonial past. The restaurant is wonderful. It is located directly across the street from the hotel. The room was spacious with high ceilings. Unfortunately, the toilet leaked, which I reported to the receptionist, but nothing was done. The door to the patio would not lock, but I couldn’t open it, either. I was not given the correct room and safe keys, so that caused some anxiety, but was resolved within an hour. I ended up carrying the bulky keys with me at all times because I did not trust reception to return the correct keys to me. Housekeeping changed our sheets, but left no tp or clean towels.The property holds a lot of promise, but I could not recommend it currently.
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Could be the number 1 hotel in Granada with a little effort
Half of our group stayed here and the other half in Plaza Colon which was apparently better maintained. I chose this hotel on purpose because in Plaza Colon, there were stairs and our room here was on ground floor. Very conveniently located just off the main square, very close to the cathedral, this beautiful mansion with a lovely courtyard and spacious rooms could easily be the number 1 hotel of the city. However, the bathrooms floor needed refurbishment although there were no problems with hot water, some clients didn’t like the bathroom. Actually the historical washbasin was a museum piece. With just a little expenditure, the room would change a lot. The furniture was of dark wood. We used the table for our luggage. There was a safe and the WiFi was good. There was also a water tank next to the reception where we could fill our bottles. Breakfast was served in the courtyard of the historical mansion across the street. This house belonged to a infamous historical character, William Walker. Breakfast was typically Nicaraguan with rice and black beans and fruits. The staff tried their best but they were totally unprofessional and untrained with no English. We had a hard time trying to get a small towel. In principle, they give 2 big and 1 small towels for 2 people in Nicaragua and you have to fight for the second small towel. We usually gave up and used the large one to wipe our face and hands.
- Minimum Check-In Age: 18