Resort Details
- HideoutA warm greenhouse-style restaurant offering Hawaii Regional Cuisine featuring fresh fish, local produce and inventive appetizers such as prized musubi topped with house made spam.
Cuisine: Modern Hapa Hawaii - Stumptown Coffee RoastersOffering the finest quality fresh roasted coffee on the island.
- Accessible rooms†
- Babysitting†
- Concierge desk†
- Dinner delivery service from local restaurant†
- Express check-in†
- Express check-out†
- Housekeeping - daily†
- Laundry/Valet service†
- Newspaper†
- Pets allowed†
- Accessible rooms†
- Babysitting†
- Concierge desk†
- Dinner delivery service from local restaurant†
- Express check-in†
- Express check-out†
- Housekeeping - daily†
- Laundry/Valet service†
- Newspaper†
- Pets allowed†
- Room service - limited hours†
- Safe deposit box†
- Smoke-free property
- Video billing†
- Video checkout†
- Wireless internet connection in public areas
† Fees may apply
- Fitness center on-site
- Pool
- Beach
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1189 reviews
-
Feb 20, 2025Terrible hotel and staff. Avoid at all costs.
The staff showed no consideration for the safety of hotel guests, and their response to an accident onsite was truly appalling - making verbal assurances and completely reneging on them after the fact. I would avoid this specific hotel, and recommend going with one of several other properties nearby.
-
Feb 18, 2025Great experience at this boutique hotel
This hotel is in a great location. Close to everything in Waikiki. Amazing staff who are very friendly and adorable, clean rooms! Our housekeeping kept our room so clean. It was impressive! I also loved the small touches like the beach bag souvenir and cute Laylow cups and chocolate bar. A nice touch. The restaurant was good, I had a beautiful breakfast every morning out on the outdoor area and the coffee bar was awesome. You had to buy coffee, it was not free in the lobby, but it was not overpriced and it was really good. They have 100% kona coffee so I didn’t mind that we had to purchase it, especially since the rooms were not overly expensive. Overall, a great experience at this little boutique hotel in the middle of the hustle and bustle. Fun tip- there’s a really popular udon noodle place, and a good seafood place called Paia right by the hotel. Check those out for some good local food!
-
Jan 23, 2025Not bad at all
I stayed on the executive level from 11/11-11/15 2024 for my birthday. The water machine in the hallway on my floor and the lower level was down the entire week and they did not have any snacks. I paid extra for those perks and did not get any substitutions. In fact, when I asked for water she said their property does not provide it gratuitously but they would give us 2 complimentary bottles. ;/ They did not acknowledge my birthday. My favorite things about Marriott were a miss here. For example, I wanted to buy a coffee packet from the cafe at the bar for a gift but I had to wait 15 minutes for the attendant to come just to quote me a price of almost $9. Then, I requested a drink and she told me I had to wait for the bartender. Check in was a breeze. Afterwards, I ran in the shower and rushed downstairs for happy hour with 4 minutes to spare. The bartender was kind and the Mai tai was DELISH. They have live music EVERY night. Their gift shop is lovely. The merch is beautiful. I even bought a lei shaped car freshener to bring some of Hawaii back to DC. The daily activities are superb. I made a gorgeous lei with fresh orchids and we received frozen mangoes poolside. The other treat was given to every one at the pool except for me but I was too tired to complain. The pool is for lounging, not swimming. The gym is ok. The rooms were spacious and clean. Housekeeping cleaned our room EVERY day even when I did not put the sign to refresh on the door. I definitely left them a nice tip. The views from our balcony were breathtaking even with the tall buildings blocking a lot. The location is EVERYTHING. I borrowed a complimentary beach cruiser and it was the ride of a lifetime. Get there early because they only have 1 helmet. Guest services allowed me to do late checkout hassle free. I tried to send a complimentary post card but the sheen on the card was impossible to write on with my pen. The receptionist told me to bring the card downstairs to borrow his pen. :( I was too busy. Finally, at check out the receptionist gave me a hard time about replacing the card because I ruined it trying to write on it. She told me I had to wait for housekeeping to bring a new one. I waited in the lobby for 20 minutes until I finally left. I was never able to send my complimentary postcard to my elderly cousin. If you’re looking for a special touch and staff going the extra mile, you won’t find it here. If you’re looking for convenience and quick access, this place is it!
-
Jan 21, 2025
Beautiful property with outstanding staff!
We stayed for two nights and enjoyed our stay. This property is great for families because many of their rooms can accommodate 4 guests. From the moment we arrived Shawn the front desk was extremely kind and helpful. He provided an upgrade because of our Elite status to a beautiful room on a high floor because it was available. Absolutely excellent check-in and throughout our stay Shawn took great care of us even showing me around the property. Breakfast is very good. I like the patio you can eat on or inside and all the servers we had were very kind every morning! We even came back to have breakfast here one of the days we weren’t staying at this hotel because it was so good especially the avocado toast. Thank you to our servers unfortunately, I do not remember your names. Rita at the front desk also was great to visit with, made us feel special, and provided excellent service recovery. Casey not only helped when we first arrived at the front desk but also several mornings she made some of the best coffees at their coffee bar! Thanks for your big smile and the yummy drinks! This property is very special, definitely consider staying here on your next visit to Honolulu!
-
Jan 08, 2025
Great location, pool, service at reasonable prices
Second time staying here, this time on more than a layover. We spent two nights after visiting Kauai and love the rooms, the pool, the am cofffee, and the location close to many things. The outdoor seating by the bar and firepit are great - all staff are super friendly. Just a great place and reasonable price compared to other hotels.
- AdvisoryRoll away beds are not available.
- AdvisoryA minimum overnight valet parking fee of $55 plus tax per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryA minimum mandatory hotel-imposed fee of $47.18 (Inclusive of all applicable Hawaii State taxes) , will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. For detailed description of what’s included in the mandatory fee please see hotel policies.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
ØComplimentary Local Calls
ØIn-room high speed internet
ØDaily newspaper in Lobby
ØUnlimited access to fitness roomThe above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.