Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3234 reviews
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Mar 10, 2025Birthday Weekend
Upon arrival at the hotel we were checked in swiftly, the receptionist was polite welcoming and very accommodating. We were given our keys explained about the premises and location of the breakfast area. We were asked if we wanted assistance with our luggage ( as I never travel light) but we were happy to take them ourselves. Walking through the courtyard so beautiful so Parisian to the ‘Gauguin’ building. Clean surroundings, entered the room exceeded my expectations, and a balcony at the end of the room! So French I was in my element. The bathroom well present beautiful shower/hand wash, details matter. Facilities in the room: a petit dishwasher/ microwave and a hob if one wished to cook a little, not for me. Unpacked plenty of hangers room for his/her wardrobe. Slippers to walk in the room as it’s a no sheo policy for me. King size bed beautiful coordinated furnishings. Breakfast was an array of French croissants and petit pastries, through to fresh fruit/juice. The full breakfast for the ones who need more than fruit. An abundance and an amazing selection again greeted with a smile. Ouassila, smily face accommodating and friendly even when the drizzle did not care everyone else I needed an umbrella, she knew! Henique who checked us in, greeted us with a smile and was again extremely helpful with maps for the local area and directions. Overall, I would without as shadow of doubt return to this hotel. Location was perfect quiet but easy for the Metro St-Sebastian Froissart 2mins from the hotel but plenty near by. The Marais district direct across the road ten minute walk to the Pablo Picasso museum which is a must. Surrounded by cafes restaurants patisseries supermarkets. I could go on and on. I will return when the summer blooms in Paris and stay longer than just a weekend.
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Feb 23, 2025Find another hotel in Paris
Not what I expected. 4 star with glamorous outdoor photos...lead me to believe the inside and service of staff would be the same! Desk greeted us at arrival and we went to our room with our luggage and all by ourselves. It felt stuffy and we needed to open windows for a breeze of fresh air. Soon after a knock at the door brought a bottle of wine that was advertised as included in my special room...handed to me by the person who knocked. Room temperature, no Wine opener or ice bucket. Later I phoned down to desk and asked for a bottle opener I was told I could come to desk to get it. What happened to 4 star quality hotel. Not here. Nothing special about guest and services. 2nd day ::We finished the handpump of shower gel/ shampoo (2 uses in 1 bottle) and left top off so room service would know it needed fill up. Returned from day touring to a snack wrapper still on guest bed table and empty soap. Went to desk and requested soap since it was replaced during our Friday out when hospitality tended to the room and the man asked if I REPORTED WE NEEDED SOAP? My presumption would have been when the housekeeper lifted the empty bottle to return the lid they would fill the empty bottle. We went to our room and they brought up different products for showering. As we entered and exited it seemed uncomfortable for the desk staff to greet us at any time. Perhaps a simple Bonjour may have been heard yet no personalization or questions of our stay or needs as expected. Each day we passed a plugged in water filter machine that gave no water to fill our re fillable bottles. Each day we purchased many bottles of water for our excursions. 3rd day:: After returning to our room a knock was at the door. A small candy was given to me. I wondered was this the bed turn down service we hadn't received any other evening. 1 candy wrapped was handed to me ...I said we have 2 guests, in English as the housekeeper smiled and turned as she walked away. Guess what the soap was still not filled yet! Lid off and placed far away from it, this time to show it needed filling. The used glass from day 1 was now replaced with a clean one. Day 4: Early flight out. We checked out with no questions or chit chat from front desk about our stay. We asked if we could leave our luggage, 7:00am as our airport ride was coming at 7:20am. We received a ticket for our luggage as we placed it along the bottom edge of counter and we quickly went to breakfast to grab something. We returned at 7:16am..Taxi was there I asked new front desk staff...where is our luggage. The response was it's downstairs. Downstairs? We were gone for 16 minutes. We told the desk we were leaving at 7:20 to keep our luggage and watch it till taxi comes. We reminded them our name and to tell taxi we would be here at 7:20. Desk man said "Well you should have planned for yourself" What???!!! I did plan. I asked desk to watch while we got complimentary breakfast as we were to go on by taxi to airport. He then added the desk probably didnt understand what youbsaid. Really??? Then why wouldnt they have tried to clarify their misunderstanding if they had one? Slippers were lovely ! Again, where is the guest relations? Will not recommend not return.
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Feb 07, 2025
Good midrange hotel worth its good reviews
Perfectly good 3rd floor room with all facilities and comforts. Good value as picked it from Tripadvisor. Expensive taxi ride to get here but you can travel from Gare du Nord on the very frequent bus which stops about 100m away. Metro station 2 mins walk as well. Breakfast looked overpriced but this is PAris - the caff on Rue Amelot did a good one for 8 Euro. The location looks a little off the track unless you use Google or Citymapper to work out journey times when you realise it is far from that. And the staff are helpful with decent English, not that it was needed. I shall be staying here again soon.
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Feb 05, 2025
Lovely Parisian Hotel
Fantastic room, a lot larger than expected, really comfy bed, really clean, fabulous location, and super friendly staff. Easy access to the metro and local tourist area, including restaurants, shopping and would definitely stay here again.
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Jan 31, 2025Decaying hotel with misleading advertising...
In a nutshell, this hotel is not up to scratch and totally overpriced for what it offers. The images they advertise are misleading and completely different to the real situation in the four standard rooms we saw - all called "junior suite" by the staff... The bathroom is tiny with dirty, cracked and scratched sanitary ware, chipped door frames, etc. The breakfast is very poor, the room crowded so we just took away two small and soggy croissants. The location is okay but it's not in the nice part of the Marais. Apparently, they have 263 rooms, most of which are at the back in different building blocks situated around a long courtyard. Professionally, the place doesn't seem to be run as a major hotel but rather as a mass processed service apartment building. More detailedly, we had booked a Junior Suite via Voyage Prive for £300. When we arrived just after midday (12pm local time) our room was not ready. We left our case and advised that we would be back late as we had a programme planned. When we returned at 10pm we were told that we are in block Gaughin A but on entering our room it didn't look anything like a Junior Suite let alone like the internet image. The room was fairly small and dingy with a third "emergency bed" shoved in an alcove. The furnishings are dated and uninviting with a lingering smell. We then looked at another two rooms (in block Eiffel) before settling in a room on the third floor (back in block Gaughin A) which seemed sufficiently away from the echoey courtyard where everyone walks and pushes their trollies through. With hindsight I wish, we'd read the 1*/2** reviews before because they sum up our impression perfectly. Thankfully, we only stayed one night as an unpleasant hotel experience can very affect your stay.