Resort Details
- Aqua Club Lounge-Premium open bar.
-Continental breakfast and 3 food presentations during the day.
-Variety of coffees.
-Hors d’ oeuvre and appetizers.
-Tea time
- Azur
Beautiful view of the ocean and pools. Fresh and varied ceviches. Mediterranean - influenced seafood, pasta and snacks.
- Cafe Deli Boutique
Open-air terrace provides coffee & tea as well as scrumptious pastry or dessert.
- Carnivore Steak House Lobster & Grill
When the sun goes down and the stars rise over Cancun's famous shores, the scene at this exclusive restaurant starts to heat up. The sublime setting and refined ambiance set the stage for a dreamlike paradise that creates romantic moments you will remember for a lifetime. Menu highlights include fine steaks, lobster, kebabs, fresh salads and seafood, along with homemade sauces and marinades that make each dish a masterpiece. Enjoy a divine selection of house wines and wines from Mexico with your meal. And finish your evening with a French flambé by our maître, or surrender to the creations of pastry for a delectable dessert. Chef Manuel Sansores and everyone at Carnivore Steak House will create magical moments under the Caribbean moon. Reservations required.
- MB
Avant-garde cuisine offering a concept of New American Cuisine. Resort-chic dress code.
- Sea Corner
This culinary experience features fresh tropical fruits & traditional flavors of the Mexican Caribbean. Unlimited ceviche, chips, tacos and tropical cocktails.
- Siete
Pop art fuses with contemporary Mexican high-end cuisine. Open for breakfast (buffet & a la carte) and dinner (à la carte).
- Sushi Station
Simple & modern eatery offers Japanese sushi specialties. An outdoor terrace offers a great view to accompany the freshest fish around.
- Various Lounges/Bars-Egos Bar
-AKA Bar
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Bell staff/porter
- Business services†
- Butler service†
- Children not allowed
- Concierge desk
- COVID test onsite
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Bell staff/porter
- Business services†
- Butler service†
- Children not allowed
- Concierge desk
- COVID test onsite
- Elevators
- Exercise gym†
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Hot tub2 Outdoor Hot Tubs
- PoolThere are 7 pools on site. This Property has Swim up Bars.
- Sauna †
- Spa †
- Steam bath †
- Tennis courtThere are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
- Golf †Golf Course located within a Mile of Property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17075 reviews
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Mar 09, 2025Best yet!
Our butlers were Eladio and Romero and they did absolutely everything for us. They came to see us every day and made all of our reservations and ensured our every ask was met or exceeded. The food was delicious. The pool staff was so hard working and friendly. I’m so sad we are back home. But we will go back!
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Mar 09, 2025
There is nowhere else like Live Aqua - Cancun
This was our 11th trip to Live Aqua, Cancun. We are truly #AquaLovers. The experience was as usual exceptional with delicious food and drinks, amazing staff, clean rooms and great vibe. I honestly feel like this was our best trip so far and I did not believe they could top our past experiences. All the staff work extremely hard to make sure we have the best experience possible and are all held to very high standards by their general manager but some of them do stand out. We were there to celebrate my husband's 60th birthday and I would like to mention some of the staff who made this our best experience yet in our second home. Morelia, Aldo and Graciel from the guest relations team have been amazing. I was able to communicate with Morelia weeks before arriving to make sure we had everything all planned perfectly from him. Daniel and Guillermo (memo) in the Aqua Lounge are always so attentive to our needs. You will never have an empty cup or plate or want for anything with these guys around. They are both always smiling and I have never seen them get upset even when some of the guests are being jerks. The dynamic and energetic entertainment team of Maria (mamacita), Ricky Ricardo, Taylor, Daniel and Josep made pool tringo (my all time favorite thing to do there) and aqua aerobics so much fun and when it comes to other day activities and nighttime entertainment they kept it fun and chill. I honestly don't know what Ricky Ricardo has for breakfast in the mornings but I want some. He always has so much energy and is such a great host and emcee. The various nighttime entertainment was just what we like. The cabana hut crew (Flavio, Eduardo, Hector, Josue and Rodrigo) always making sure we got the cabana we wanted and the desired time for our foot massages. Speaking of foot massages, Urbina, Yajaira and Elena were amazing with strong hands. So so relaxing. I highly recommend seeking these ladies out for your next foot massage. When it comes to drink service at the pool or on the beach, David Gomez and Cesar were amazing. No empty cups allowed with these guys serving you, always there before we run out to keep us hydrated. We appreciate you guys. As for the incredible dining experiences each day from the chefs, managers and wait staff at the various restaurants, I would like to give a shout out to chefs Canul (MB) and Rafael (Siete). Ivonne you certainly made sure Richard and I were well taken care of when we ran into you. To the excellent severs Marcelo (Varena), Efrain (MB) and Ambros (Hidden Garden), thank you so much. Our Butlers Isaias and Viri made sure we had everything we needed and kept in constant contact with us throughout our stay to make sure we had all we needed at all times. To our "adopted" butler Maggie thank you for listening to a concern my husband had and for taking it to the right people so it could be resolved. That was phenomenal. To Ashley the boss of the butlers, thank you for being such a great mentor to them and for checking in on us and helping with our send off. Such exceptional customer service. To the grill master Luis who made the best grilled chicken, ribs and chuleta that I have ever had in my life and to Luis the pool area manager I would like to say thank you for always smiling. Lastly to the housekeeping staff (especially Milly (Lourdes) who took meticulous care of our room twice daily, thank you so so so much. To the grounds staff and everyone else behind the scenes, we appreciate you. We are already booked for trip #12 in October and can't wait to return home.
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Mar 08, 2025
Wonderful stay at Live Aqua!
Getting butler service through Aqua Club made our stay so wonderful! Eladio and Romero attended to our every need … from making cabana and restaurant reservations to bringing us Starbucks in the morning, they happily helped us with anything we needed!
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Mar 07, 2025
Exceptional stay - Amazing staff and delicious food!
My wife and I stayed at Live Aqua Resort it was absolutely fantastic! From the moment I arrived, the staff went above and beyond to make me feel welcome. Their warm hospitality, attentiveness, and genuine kindness we received from Rodrigo and Rudy made all the difference, ensuring every part of my stay was perfect. The food was another highlight—every meal was a delight! The on-site restaurants offered a great variety of dishes, each prepared with fresh ingredients and incredible flavors. Whether it was breakfast, lunch, or dinner, every bite was memorable. The resort itself was beautiful, well-maintained, and had all the amenities needed for a relaxing getaway. I truly appreciate the exceptional service and delicious dining experience, and I can’t wait to return. Highly recommend Live Aqua Resort for anyone looking for a top-notch stay!
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Mar 07, 2025
Live Aqua Vacation
The resort was beautiful! Room was clean and had a mini fridge that was stocked with anything you could ever need. We called down to room service a few times and never had to wait more than 10 minutes to receive our food or drinks. Staff was friendly and welcoming - always went above and beyond! Elizabeth at Siete was fantastic and had the best food recommendations and truly went above and beyond!
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed