London Marriott Hotel Kensington

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2178 reviews

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  Thanks and appreciation for make my stay memorable

  4 day stay from 17th to 20th front desk staff excellent Leon breakfast manager was also excellent I was in a wheelchair he went above and beyond to help out daily and assist where needed All the staff were excellent Ash front house was good Front house staff brunna decorated my room for my 25th anniversary Great job The food was very lovely I was help everyday and greeted Great team Evening restaurant staff are also good going above and beyond to provide anything you asked for

  Feb 20, 2025
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  Welcoming environment and staff

  Great location, accessible to major places in the area. Very warm and friendly staff, especially the concierge- Ilya; he was very helpful during checkin and check out processes, assisted with luggage and even deliveries. Ensured we were welcomed.

  Feb 20, 2025
• 

  Good location. Some staffed training.

  I always stay here when I come to London. It’s a great location and a fairly priced hotel. The rooms at pretty nice. My last experience was weird though. I want to say something about the staff, especially the head bellman. When I arrived in a taxi with my one small suitcase, he came out and grabbed my suitcase out of my hand and put it on a cart. I didn’t ask for help and I’m uncomfortable with my bags not being with me. He told me to go check in and he would bring my bag to my room. Again, I didn’t request this. So I check in and ask for my bag and now he’s escorting me to my room. I don’t want that. I’m tried. I just flew 14 hours. Leave me alone, I want to take a shower and sleep. But no. Now I have to wait ten minutes for him to bring my bag. This isn’t service. It’s annoying. Then when I checked out I went down to the lobby, checked out and saw a taxi in front of the hotel dropping someone off. The driver asked me if I needed a ride and I said yes and started to get in the cab. The same bellman comes running out of the hotel, and yells at me and the taxi drive that only HE can arrange cabs. He then starts trying h to take my bag out of the taxi. Sorry but this is ridiculous. Why is the bellman fighting with guests? Marriott you need to talk to this guy. He’s out of hand. I love this hotel but won’t stay here again due to the aggressive behavior of the bellman.

  Feb 15, 2025
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  Jays the man 😁

  Had a great stay. Went to see a show locally and decided to come back to the bar for a couple of drinks and Jay was extremely helpful and friendly. Could not do enough to make sure we were well catered for. Thank you for a lovely stay..............

  Feb 14, 2025
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  Welcoming Hotel

  The service in the hotel was very welcoming. Ilya was especially helpful and kind. The lounge was okay and quiet. We used the meeting room service and the manager did a great job preparing the venue. Breakfast was always great. Eating in the hotel was a good choice, but the menu is quite limited, it's only good for a quick bite. The suite rooms on the third floor was very hot and stuffy. Because we couldn't open the window. But the front desk ladies helped us change to the room on the fifth floor. It was much better.

  Feb 09, 2025