Luna Palace - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1552 reviews

• 

  We would recommend this hotel to friends and family.

  My wife and I stayed at Luna Palace during a two week visit to Mazatlan. We have stayed at other resorts in Mexico and wanted to try a new destination. We booked a room with a king bed and kitchenette, but did not choose the all-inclusive option. Upon arrival, we were met by Feliciano, the friendly and cheerful concierge, who quickly loaded our bags on a cart, whisked us through an efficient check-in, and escorted us to 7002. The corner suite had a big comfortable king bed, spacious bathroom with a beautiful shower, a balcony overlooking the ocean, and a fully stocked kitchenette (full sized fridge, two burner cook top, pots, pans, utensils, glasses, cups blender, toaster, coffee maker). Everything about the room was spotless and in good working order. During the two week stay, we didn’t encounter a single problem with anything in our room or anywhere else in the facility. The hotel is small and quiet. The pool area was well maintained and always had a choice of spots in loungers or chairs in the area, and a full time towel attendant and activity director. As I mentioned, we didn’t choose the all-inclusive package, but people we spoke with said although the choices were limited, food was good at the hotel restaurant located next to the pool. I would also note that the sister resort of Oceano Palace (about 200m down the beach) also allows Luna Palace guests to access its pool and restaurant, though we never tried it. The reason we loved Luna Palace was the beach access. The white sand beach is only steps away, had plenty of lounge chairs and palapas every day, and during our stay was very quiet and tranquil. We read in other reviews about loud “Banda” groups playing music on the beach, but didn’t really experience it during our stay. There’s lots of vendors selling foods and items along the beach, but we found them all very friendly and enjoyed the banter and wished them luck at every opportunity. There’s lots of access to delicious food and drink options along the beach and in the neighbourhood, so we never felt thirsty or hungry. We would definitely recommend Luna Palace to friends and family, and are hoping to return soon. PS…anyone who enjoys fishing…bring your rod and reel and take advantage of the jetty directly in front of the hotel! I caught three different species of fish during our short stay, and could have caught more with better lures…next time😂

  Feb 21, 2025
• 

  No hot water

  Nice heated pool, good location, beach front, good breakfast included, week ends its a buffet breakfast. Staff were phenomenal. BUT, no hot water, not even close. Had the same issue last year. I talked to at least 5 employees and each had a different excuse. What it comes down to in my opinion is they are trying to save money. Because if you complain enough then they say give us 30 minutes and try. Yes for the last 2 days after basically threatening them I had hot water , the first 2 days none. They actually moved me from the 8th floor to the 2nd thinking that would help. One employee actually tried to make it my fault saying mexicans dont bath in really hot water. Anyways great place, its a bit old but other than hot water , i would come back

  Feb 15, 2025
• 

  Great hotel and location

  This is a small hotel with a kitchenette and small patios. The people and service were fantastic. Our rooms contained everything that we needed to enjoy Mazatlan. It is located across from some great restaurants - Ponchos, La Catrina, and more. There is an OXXO 2 minutes away as well a a fantastic Spas across the street. It is right on the beach and the beach was perfect for looking for shells and wading. We had a great vacation and loved this hotel.Be aware that they do not have a snack vendor or a huge entrance with attendants. They also do not have a gym. They do have a beautiful pool and when we went there were lots of available chairs. That may vary according to how busy it is. We did not go all inclusive because we like to go out and experience different restaurants which are excellent. Don't be fooled by the media saying Mazatlan is dangerous... it's no more dangerous than Canada or the USA. If you go looking for trouble you will find it anywhere you go on vacations. We had an excellent time at the hotel and can't thank the staff enough for making this an excellent vacation for the 4 of us. Special thanks to the door man who was just fantastic and helpful!

  Jan 25, 2025
• 

  A week in Mazatlan at Luna Palace

  Decided to go for a quick get away to just relax. Just a 7 day holiday. We love Mexico and had not been to Mazatlan since the 80's. We are a couple in our 60's, fit, not partiers. This is a great location with restaurants, convenience stores, gift stores and pharmacies nearby. The hotel and all the staff were lovely. Shout out to Eduardo at the front desk who checked us in and Noemi who cleaned our room. The gal at the gate always waved and said "hola". The grounds, gardens and building are well kept and lovely. Stairs and elevators whatever you need. We stayed in a 1 bedroom suite with kitchenette which looks just like the on line pictures. Room 2009, 2nd floor at the bar end of the pool. It had a small deck that had 2 chairs, we were able to fit 4 chairs. We overlooked the pool and the ocean it was a great place to catch sunset views, watch fisherman on the breakwater, or read. An alternative to the pool deck, or beach palapas. The kitchen came with a 2 burner stove top, a microwave/oven combo unit, and a full size fridge with a freezer that worked great. Dishes, cutlery, glasses and mugs, 3 different size pots and a frying pan. A flipper, a knife, and a cutting board. There was a blender, a small coffee pot with a drip filter. 4 cup, you need your own filters, basket type. There was a toaster which we did not use. There were no locks on the cupboard as previous reviews suggested. We brought our own dish soap, curley cate a couple of dish towels and cloths to use for the holiday. Maid did leave us a towel for the kitchen once she saw we were using the kitchen. If you have room in your suitcase bring an ice cube tray. Daily 2 small bottles of water were left. We had breakfast in the room, made smoothies lots of great fruit available. We also did a few lunches. Mexican string cheese, tacos, salsa and jicama. We purchased groceries at the Fresh Mart about a 20 minute walk down the beach or the street toward centro. Across from the El Cid hotel. Fresh Market had a large selection of hard liquor as well. We also purchased groceries at the Pino Suarez market in town. Good selection of fruits veggies, meats and souvenirs. Food court on upper floor. Some food stalls on main floor too. Bus stops out front of the hotel just wave it down marked "Sabalo Centro". About a 25 minute ride to the market. 13 pesos. Ring the bell to disembark. There is a stop right at the market. We purchased a larger water container and beer at the Oxxo on the same side of the street in the next block toward centro as the front desk did not have any for sale. We ended up using about 1.5 of these large bottles for our week there. We did some sightseeing around the market the day we went into town. Saw the Basilica, Plaza Muchado, Painted Houses, Liverpool Street and had lunch in Olas Altas at El Sinaloense. We had ceviche. I had shrimp, hubby had mixed seafood. Filling and good size portions. Service was good. Beautiful view and quiet when we were there. Returned home by bus. Had to walk a ways before we found a spot to pick up the bus. Poolside at hotel around 3:30 each day there was a bingo game kinda noisy. We did not partake but many did. There were ceramics you could paint by the pool. The beach had all the usual action. Banda!, vendors of food, gifts, toys and jewellry. Lounge chairs were somewhat uncomfortable so saw some folks using blow up air matresses to ease the pain. There is a restaurant here and bar by the pool we did not try them. Used the Didi app to catch a ride a couple of times easy and reasonable just paid cash. Walked the beach out front and noticed the red and yellow flag up everyday. Not good for swimming. January is the coldest month and the water is cold! There is also a sign to shuffle into the water because of the stingrays. Pool at the hotel is heated, has a slide and swim up bar. There are palapas and chairs on the beach out front and towels available on the pool deck. Many restaurants near by. The best we tried was Cenduria Chayito, we had tortilla soup, queso fundido for lunch very tasty and filling. Liquados and chilequiles divorciado for breakfast. Also very good. This included a side of tortilla, grilled peppers and cheese. Staff were excellen. Restaurant clean and quiet. We went to Fat Fish for dinner one night and had garlic shrimp. Not very good. Rubbery and cold. Everyone says the ribs are good maybe we should have had that. It was very noisy the night we were there. Live musican playing in front competing with the music playing in the back of the restaurant. At the marina we tried Luka sushi, it was tasty and service good. We had dinner at La Costa Marinera across from Diegos on the beach. Ordered shrimp meal was cold. Precooked veggies, carrot and zuchinni, mushy and cold rice. Maybe an off night. Service was good, place was quiet. We had a pork sub from the Panama bakery in front of the Palms hotel as well as a pineapple empanada. Very tasty. Staff offered to heat the sub. At the Isla Tres mall, where the Fresh market is on the top floor is Tiendas Chata. Had some awesome tamales, we tried pork, corn and picadillo. All very good. We did not try Taco Time right next door to hotel. The pastor with pineapple looked good. Twice we went for tacos on the street just outside the OXXO. Tacos para 2. So good. Very flavourful. Beef asada, lots of toppings had to go that second time! You could eat there or take away. We did not need laundry service but we notice a lavanderia across the street from the hotel. There was a lovely high end gallery called Michael Gallery nearby. Our stay included our transfers to and from hotel. This hotel was part of a Sunwing package, that also included our flights. All in all a good stay. Thanks for the memories.

  Jan 24, 2025
• 

  Mazatlan First Visit

  Booked Oceano but switched to the sister hotel Luna Palace. On our 3rd day and loving all of it. Luna is not that busy in January, had the heated pool to ourselves this morning. Beach is amazing! Staff are excellent! Be sure to go and see Santiago at the pool activity booth. He will help with everything! He is Soo amazing! Room is great, beds are perfect! Will write full review when back to Canada! Shout out to Branden and Astrid at Oceano!!

  Jan 07, 2025