Bahia Principe LUXURY Akumal - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14297 reviews

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  A GREAT PLACE TO ENJOY AND RELAX

  My wife and I booked this resort for 10 days from January 30 until February 9, 2025. It is nicely located in a partially rocky, partially sandy beach area. The resort is close to three sister resorts and is in our mind the nicest of the three. The resort has three larger pools close to the beach but we only went to the beautiful beaches where it was not difficult at this time of year to find a nice place with sufficient shade. There was no seaweed at the time of our travel but this is supposedly different during the summer months. Because of rocks on the ground we recommend in many parts of the beach area to wear water shoes – also to be able to do some snorkeling and observe the many different fish that are in the shallow water. Water sports, such as kayaking, where not possible during our visit because there were too many waves. The gym facilities in the resort were well kept and in a good state, although relatively small for a relatively big resort. This was not a problem for us as only few other visitors used these facilities. We went every day for 1-2 hours and never had to wait to use equipment. We would expect this to be different in the summer months, however, with more visitors using these facilities. The food in the resort was very good. There are plenty of restaurants, yet we were initially disappointed to find out how difficult it was to book a table in the restaurants at a decent time. Places were available at 5:30 pm or after 10:00 pm. Talking to the concierge helped to get a couple of reservations at around 7 pm. Once we visited a couple of restaurants and the main buffet, we found that our original concerns were unfounded because the food quality at the buffet was excellent – easily as good as in the restaurants. Once we realized this, we canceled other restaurant bookings and stayed in the main buffet. The buffet was probably the best we ever had in a holiday resort. It offered a very large variety of food with a different theme every day, but went much beyond this theme and was decorated and presented in an appealing way. Employees in the buffet facilities were very nice and recognised us after a couple of days. We would like to point out Eric, Jose and Lourdes who did a terrific job but it is almost unfair not to name all the others who were just as friendly. We were not interested in any day excursions and cannot comment on their quality and costs. Instead, we took taxis a couple of days and went out on our own to beautiful cenotes (Dos Ojos and Yal Ku) of which there are many close-by. By doing this, we escaped the tourist crowds and were able to do things on our own pace – which was super enjoyable. All locals we encountered during our vacation were friendly and helpful, especially when we outed ourselves as Canadians. ++++++++++++++++++++++++++++++++++++++++ (Tripadvisor forced us to remove one sentence from this review). Overall, we spent an incredible 10 days and could certainly imagine to go back at some point in the future. In sum, I would give the resort 5 stars out of 5.

  Feb 18, 2025
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  Insufficient restaurant spots

  Beautiful resort...but they haven't kept up with restaurants. Booking an a la carte dinner didn't work on the website or the app...and the guest experience agents were not able to find availability either... So it was very frustrating spending so much time trying to make a dinner reservation each day...

  Feb 18, 2025
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  Awesome Resort for a Great Vacation

  The resort is awesome.Beaches and pools are wonderful. All the Restaurants are fabulous the buffet has something for any liking. Entertainment is everywhere you will always find something you will like. There is vendors for shopping for souvenirs you will never have to leave the resort everything is there. Staff is the best very attive to everyone's needs. Gustavo in the Privilege Club is the best he made our trip wonderful was checking if we are good and making things great.

  Feb 17, 2025
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  Avoid BP Akumal, there are better choices.

  We take a sun vacation annually with friends and we recommended Bahia Principe Akumal this year. We vacationed there in 2015 and had a good experience. This year was embarrassing. The facilities are very nice, but the customer experience not so good. We purchased swim up and requested at point of reservation (6 months prior) and at check-in (10 days prior) that they be adjacent. That didn’t happen and we were in different buildings. They moved us by day 3. The restaurant reservation system is terrible. You can book at time of check-in (10 days prior), but there wasn’t much available. We had several duplicates. We checked daily with guest services, but every restaurant was fully booked, yet there were a lot of empty tables every night. There is no flexibility in this system. We had one reservation at another BP resort that required a BP shuttle. The shuttle broke down, so we were late. We arrived first and were told that if our friends were not there within 15 minutes that they would not be served. I don’t expect perfection, but I expect a more or less hassle free vacation. When things go wrong, just be nice and get the problem resolved.

  Feb 16, 2025
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  Fantastic holiday for my 60th birthday

  Just checked out after 14 nights at this wonderful hotel. The room we had 4925 was close to the main lobby, main pool and sports bar. Initially I was disappointed as it had no view, but then glad as our balcony was very private. I’m glad we were at the Akumal this gave us access to all the other hotels in this complex and all the a la cartel restaurants. We ate a la carte most nights and they were very fine dining. I’ll be honest that I didn’t enjoy all the food, but it was an exceptional standard and so much nicer for our holiday than eating in the buffets. We booked the restaurants in advance via the Bahía app. This is a must as some people found booking when they arrived an issue. We tried all the hotels here for breakfast, but the smaller restaurant by the adult infinity pool was our favourite. The choices there are more limited but it’s quiet and calmer than the huge main buffets. The infinity pool is great and adults only, but there is also a quiet pool at the far end of the Tulum hotel which is also really nice. You need beach shoes to go in the sea by the infinity pool, but the beach by the main pool is sandy and shoes not needed. The staff and service is exceptional. Rooms are spotless and bar service round the pools really good. We went to the fiesta night and the show was good, but I did not like any of the food there. My tip would be eat first. They are going to upgrade the rooms we stayed in and this will be an improvement. Things like lack of plug sockets and slightly old fashioned furniture will be addressed I’m sure. All in all this hotel is fantastic xx

  Feb 16, 2025