An exclusive luxury hotel in the Mayan jungle where guests experience personalized attention and service. Sian Ka’an: the origin of the sky, as referred to by the ancient Mayan. This is the best way to describe the Caribbean celestial soul where its minimalist decoration reach perfection in the jungle effervescence of the Riviera Maya and the iridescent waters that bathe it. This adults-only gem of the Riviera Maya features this Caribbean haven’s pleasures. Play a round of golf at our own professional golf course (fees apply) while enjoying the most luxurious brand of Bahia Principe. Stay at 1 and Play at 4: Staying at the Bahia Principe Luxury Sian Ka’an, you can enjoy the facilities at the Bahia Principe Grand Coba, Bahia Principe Grand Tulum and Bahia Principe Luxury Akumal (except buffet restaurants). For a total of 24 restaurants, 25 bars and 12
swimming pools.
It’s ideal for:
Travelers who seek something special—a luxurious, exclusive retreat. Those who prefer seclusion, as a solo experience or in the company of their partner.
FREE, unlimited WI-FI throughout all areas of our hotels
Please contact the hotel for additional information regarding business services (gebgroupscompmex@bahia-principe.com)"
Location
TulumProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10033 reviews
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Jan 13, 2025Definitely not Luxury!
Overall we enjoyed our 2 week stay in December, however it definitely was not a luxury 5* hotel. PROS Specialist restaurants and their staff were the best. We went to one every night. Trolley buses we enjoyed and were frequent Drinks are proper branded drinks CONS The staff are very much tip orientated Never had to queue in a line at a specific point to get a drink at the bar! Lobby very small and uninspiring Chairs old and very stained. Beach bar stops serving at 3.15!!!! The specialist restaurants and trolleys saved this holiday but the whole resort needs an update. The staff are miserable and don’t want to do their jobs which is a real shame as on previous visits they have been fun and interacted with you.
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Jan 13, 2025
Amazing Stay at Bahía Príncipe Sian Ka’an!
We just returned from 10 incredible days at the Bahía Príncipe Sian Ka’an, and it was everything we hoped for! This resort is tucked away in the jungle, about 2.5 km from the ocean. The setting is so peaceful and quiet, making it the perfect place to unwind and recharge. Even though it’s not right on the beach, the resort has a handy tram system that makes it super easy to get around the entire complex and reach the ocean. Honestly, we didn’t mind the distance at all—Sian Ka’an feels like its own little private escape, tucked in the jungle with plenty of shade, which was perfect when we needed a break from the sun. The staff? Absolutely incredible! Everyone was so friendly and welcoming, always making sure we had the best experience. A special shoutout to the entertainment team—Gracie, Alfonso, and Alexander—who always stopped to chat with us and brighten our day, and to Wilson, who took great care of us during breakfast and lunch most days. The two lovely hostesses at the buffet greeted us with the warmest smiles every meal, which made us feel so at home. The food was great, especially the à la carte restaurants, with lots of options to suit any taste. Plus, the whole resort was spotless, which we really appreciated. If you’re after a peaceful and relaxing getaway but still want access to the perks of a larger resort, Sian Ka’an is a fantastic choice. We loved it so much we’re already thinking about going back.
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Jan 12, 2025Amazing holiday
Excellent service staff go over and above to make your stay safe, comfortable and entertaining. The manager Gregory Shaw was very helpful to me and my friends. He interacted with staff and customers a welcoming smile. The dining room and bar staff were extremely accommating. I have been traveling to this resort for many years and look forward to many more. Thanks keep up the good work.
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Jan 11, 2025
Great service and beautiful place
I would rate Bahia Principe Luxury Sian Ka’an a solid 4/5. While the hotel offers a beautiful location and excellent service from its staff, a few aspects leave room for improvement. The private beach, although well-maintained, isn’t as stunning as some might expect, and its distance from the hotel requires reliance on the shuttle service, which can be inconvenient at times. Additionally, the à la carte restaurants, while offering a variety of cuisines, sometimes serve food that arrives cold or has an odd taste, which detracts from the dining experience. That said, the tranquil setting amidst lush surroundings, the cleanliness and comfort of the facilities, and the staff’s dedication to ensuring a pleasant stay make it a great destination for relaxation. Despite minor flaws, I highly recommend this resort for those looking for an adults-only retreat in Tulum. Let me know if you’d like to adjust anything!
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Jan 10, 2025Disappointing Service Despite Nice Ambiance
Great room and ambiance, but they could significantly improve by hiring staff who truly understand hospitality and professional ethics. My experience at the restaurant was deeply disappointing. One staff member, a captain named Luis, was particularly unprofessional and seemed to lack respect for personal boundaries. At one point, he placed his hand on the shoulder of a young female friend in our group, which was extremely inappropriate and unacceptable. She had to step away from him as he tried to brush it off as a joke. This kind of behavior is not only unprofessional but also makes guests feel uncomfortable. I expected much better from an establishment like this. Unfortunately, I will not be returning. Very disappointing experience.