Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6545 reviews
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Apr 04, 2025Amazing experience!
Where do I even begin. This resort was amazing, from the second we walked in to the second we left. Up stayed on the “elegance club” side-adults only, and we opted for the rooftop plunge pool suite, along with this came a butler & we were lucky enough to have Eduardo. Eduardo was beyond great, he kept us updated with the daily activities, helped us with any requests or reservations & answered any questions we had. He truly went above and beyond & next time we visit I hope we have the pleasure of having him again. Our room was massive and the rooftop pool was such a nice treat. We were lucky enough to have a south facing rooftop so we got sun until 630pm every night, and the pool was heated and well maintained. Maid service was exceptional, our rooms were cleaned thoroughly each day, and we also had a nightly turn down service. The al la carte restaurants were fabulous ! We dined at the hibachi, Mexican, Italian and steak house (special mention to Erick at the steak house who was so friendly, knowledgeable & gave great service). We only stayed 5 nights so did not have the time to try all seven (missed seafood and French). We only had the buffets for breakfast and the food was delicious and had much variety. Those staying on the adult side also have the option to utilize the Italian restaurant for breakfast, lunch & dinner. Each night they had nightly entertainment, which sometimes included an outside buffet. The days we stayed we enjoyed a Mexican night & the white party night, which was seafood themed. In addition to this they also had shows, we enjoyed the Queen and Micheal Jackson show. The beach was gorgeous with ample seating & the bar service was excellent. The pool on the adults side was small, but again plenty of seating & good bar service. There is also a self serve bar & a fridge with refreshments & sandwiches and snacks- which was a nice added bonus. The grounds were immaculate. Very well kept. All the staff we met were very friendly, helpful & attentive. The resort itself is a bit on the quieter side when it comes to nightlife, the shows end by 11pm but they do have a sports bar that is open until 2am, that features dancing and a DJ. I did not try the family side pool, however it was quite large and had ample activities as did the adult side. We will definitely be returning to majestic elegance, we enjoyed our short time immensely.
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Apr 04, 2025
Majestic Elegance is truly majestic!
Karla for the entertainment is the best! So fun and friendly! She made our trip so special. Renee our butler was amazing! He took such good care of us. We’ll be back! Everything from the staff to the food and service was top notch! Looking forward to coming again and staying at other Majestic resorts.
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Apr 04, 2025
Magical
Karla in entertainment is wonderful, very special and friendly. Butler Rene also fabulous. Overall all the staff is wonderful. Restaurants are great, entertainment is also fun. The grounds are beautiful. Had the swim up room which was amazing and I’m hooked from now on
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Apr 04, 2025
10/10 stay in Costa Mujeres!!
Had an amazing stay at the Majestic Elegance Costa Mujeres! Stayed in an oceanfront room on The Club (adult) side. The location is absolutely stunning. Everyone on staff was so kind. Housekeeping always made sure my room was fresh and clean daily. Oliver down at the Lively Pool was the best! He was so friendly and fun. He made sure everyone had a great time. The pool’s bartender Raul kept the drinks flowing, too! Paco, our butler, was so attentive. He made us reservations at the hotel restaurants, provided in-room aromatherapy, and made sure we knew about the daily activities. You could ask him for anything, and he was on it! Geovani at the lobby bar was so kind. Especially when I mentioned my mom wasn’t feeling well. He recommended their chamomile tea with ginger. And he made great lattes! The food was excellent. The only thing I would recommend are a few cosmetic updates to the rooms where you might see paint chipping and tile cracked. Overall, I highly recommend this resort to anyone!
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Apr 04, 2025
Another Great Holiday
This was our second trip to the resort and it was even better than our first last March. We were touched to be remembered by some of the staff; our room (as requested) was in a quieter location, and the view was stunning. Food and beverages were excellent. Our butler, Victor was kind and responsive and provided some lovely “extras”. Service from waiter/bartender Tino, hostesses Angelina, Jocelyn, and Marisol, and cleaner Rosa was excellent. Our only regret was that we didn’t stay longer…next year!