Location
Zona Hotelera JuanilloProperty Information
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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2383 reviews
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Nov 23, 2024Average, not recommended if you want to avoid kids
I’ll preface by saying we went in with no preconceptions. We booked the adults only section. If you want a resort with no kids, this is not really for you. We suffered through screaming babies at the early restaurant times and kids using the gym as a play room. I don’t believe there’s a smoking policy either as there were cigarette and cigar smokers at the bars and pool area. You have to get out early to get pool chairs with umbrellas. A couple times we left for a quick lunch and came back to find towels had been taken away and our umbrella gone, and our personal items still there. There was awkward pressure to go to the Prestige presentation, which was painful. They kept pushing it even though we were clearly not the target audience based on our travel preferences. Overall food was ok, staff was nice, room service request did not arrive, free items offered did not arrive, room garbage was cleaned 3/7 days, bed changed once. Odd experience
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Nov 21, 2024Great
Service is okay, sometimes they were a Bit Slow Food is Perfect, you can choose almost blind from the menu and it is Great! Barkeepers Are very Kind and funny. They do a Great Job. The Guy from Tennis is awesome!! Was a Great time. The Beach has a lot of Stones but is besutiful as well.
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Nov 21, 2024
Pickleball!!!! Miguel
Miguel gave us pickle ball lessons! He was very clear on his instructions . He took his time in teaching us proper technique and the rules of the game. Miguel is very energetic, with a fun and friendly attitude. He puts you at ease during your lesson! I highly recommend him for your private lessons. Thank you, Miguel!
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Nov 17, 2024Good 4 star resort with some issues
This resort is a great resort if your priority is the bar and pools. Here are some of the cons Lack of service to rooms as 4 out of 7 nights we had no one cleaning or freshening up our rooms. Used their app to address this of which they acknowledged on app but never rectified issue. Booked in Hammock part of resort but was located in Wave(family) part of resort Beach is beautiful if all you need is sand. Water is filled with rocks so you need water shoes or have to walk a distance down the beach. Restaurants are loud and some tourists are over intoxicated pros Staff are pleasant and great to deal with Spa area is fantastic Bars are well stocked and have plenty of drinks to choose from pools are nice This resort is by no means a 5 star resort but if your looking for a fun, clean resort with great staff then this resort is for you. If your looking for a peaceful, pampered, resort with great attentiveness to detail then stay away.
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Nov 16, 2024
Excellent family break
We stayed here and had a wonderful family holiday in August. The resort was spotlessly clean, the rooms really comfortable and the dining really good with a pretty good variety of ala carte dining which was to a really good standard and kept us going for 10 days. A special shout out to the staff who were generally excellent all round but we were well looked after most days by Kelya at pool side who was exceptional and Micheal, Rosa, Ramon and Santa all provided exceptional service which we truly appreciated. Overall a great resort and highly recommend.