Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Paradise in a spectacular setting with amazing people!
What can you say about Paradise? I went on vacation with my sister to celebrate my birthday and this resort was one of the best Adults only resorts we have ever stayed at. The weather, the drinks and food were great (shout out to License to Chill - everyone worked their butts off - food and drinks were great!). We were able to upgrade our room a few days early to a direct front ocean view and it was breathtaking! We would not have survived without our amazing butlers Frida and Isaac - they literally treated us like royalty and went above and beyond. Frida was great working out all of our room details for us and worked her magic getting us in our upgraded room early. On the night of my birthday, Isaac brought us a bottle of champagne and decorated our room. We couldn't believe it and made that day truly special. Housekeeping did a great job as well. Charly, the Lounge and Pool Concierge was awesome as well! We met fabulous people while we were there - it was an unforgettable vacation and I can’t wait to go again next year!
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La pasión por dar y hacer es la diferencia
La mejor atención de todo el personal. Sin embargo sobresale por mucho la atención de Erick en Search & rifill, su pasión por el trabajo y dar a los demás un trato humano no tiene palabras, en verdad sobresale de todos. También la sonrisa de Noel en el mismo lugar y por las mañanas en the boat Hause marcaron la familiaridad ... Gracias
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Food was excellent. Clean resort. Butler service Enrique, Joaquin & Charly were always attentive helpful and personable.
Food selection and quality was excellent. Very clean resort and pool area. We upgraded for Butler service. Enrique, Joaquin & Charly were always attentive helpful and personable. Spa services of massage and hydro therapy were enjoyable!!
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Margaritaville does it all.
This resort exceeded our expectations in every regard. The property is clean and the staff are very friendly, they go out of their way to make your vacation all that you dreamed of. Being members, our butlers Karen R. and Mariela were on a mission to attend to our every need. They were in constant communication either by text or in person. Shout outs to Carlos the outside waiter at Landshark, Diego the brewmaster, Maria P our maid and of course Lia and Laura who provide relaxing massages at the St. Somewhere spa. The food was great, best onion rings ever at Landshark. We have no suggestions, keep up the amazing service. See you next year! Fins Up!!
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Beautiful Property, Excellent Service
As a first time visitor to Mexico, I finally got to see why people rave about the Mayan Riviera region. We were here with 4 other couples in late March, and we were treated to beautiful, hot daytime temperatures, and comfortable evenings in the low 20s. This resort is fairly recently built, and it still has a clean, fresh, vibrant fell to it. The room itself is spacious and inviting, with a roomy shower stall featuring a fantastic rain-shower head, ample hot water and great pressure. One thing we had to adapt to was the in-room mini fridge: it’s stocked regularly with bottled water, but other beverages need to be obtained from the Joe Merchant shop, using points given to guests at check-in. We stocked up on some beers, but just obtained any other beverages from the property bars. No problem here. Room service is available 24/7 Reliable free Wifi around the property. More than enough bar options. Service everywhere was fantastic. We received notably good service from: Gabino, who does food and drink service. Maximilliano, also in food and drink, Daniel, at the Boat House omelette station, and Sonia, in housekeeping. The most obvious drawback to this resort is the lack of beach. There was no usable shoreline during our stay. We prefer poolside R&R, tho, and there was plenty of pool options for us to enjoy, more than enough seating and lots of ledge space. The two a la carte dining rooms exceeded my expectations, providing good food and very attentive service. 4 out of 5 stars, with the only detractor being the lack of beach.