Marigot Beach Club and Dive Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

519 reviews

• 

  They don't care about you or their paradise setting

  This hotel is a H&S hazard waiting to happen. Set on the side of the hill, most apartments are a noticeable walk up hill, with the Firefly Studios several floors up. We stayed in 2 different rooms and also experience 2 more rooms on the final day to change. Every room had maintenance issues. From the broken hand railings over the steep edge to see the sunset!, to broken showers 3/4, leaking toilets 2/4 culminating in my husbands electrical shock from the bedside lamp - the hotel changed the lamp but did not seem to care. And I think the is the word I would use no-one at Marigot Beach Club and Dive resort cares. The staff disinterested, never once said good morning on one of our 14 visits to breakfast or 4 to dinner, there simply is NO service. The food 9 generally in Marigot) is over priced, and mostly tasteless, boring for vegetarians with dull curries, potato filled Roti's and pasta your only choice. Plus we chose this hotel for its on site dive center which is closed. The private beach of which there are two small strips. one to the left of the hotel with 6 pairs of broken sunbeds is swapped with day trippers from the cruises (which I think is their focus as its extra income). The main beach to the right even worse chairs, ripped off for privacy? but used by local kids and hounded by the beach sellers (which were aggressive / rude) - only Noel the local fruit seller was fun to talk to. It promises so much from the photos, the bay, the clear waters, the hotel, etc and fails to deliver through lack of care, love and attention. And when you have choice you cant afford to not offer high standard (or frankly even basic) SERVICE !

  Jan 23, 2025
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  Awful customer service; overpriced; deceiving online pictures

  Awful. Where do I start? We stayed here for 11 nights. We were greeted without any information about what our ‘resort fee’ included. Housekeeping is every 2 days and wasn’t too bad. Shower was cold mostly every day. Internet was not fast and was intermittent in the room. The worst part about the resort was the service at the bar/restaurant. Staff are unhappy and don’t want to work there - and it shows. It was incredibly disorganised - staff were not delegates properly. We waited at the bar for 20 minutes sometimes without a hello and had to ask staff what we wanted by saying excuse me every time - no priority for guests and left us feeling unimportant and like we were inconveniencing them! Service charge is added to everything. It IS optional, so I would advise not paying it if you’re unhappy with the service. Staff are searched after work to check they haven’t stolen anything and are charged out of their own pockets if guests don’t pay their bill. Our friend broke a hip and the staff at the front desk would not allow an international phone call because it would cost the resort money. There are so many flies in and around the bar and washing and cleaning are not prioritised. Many unhappy guests at the resort and complaints either ignored or frowned upon, with no problem-solving applied. Service is incredibly slow all the time. Breakfast is included in the price but is not good. I could go on but I don’t think I need to. The resort needs a huge renovation and staff training needs to be up to standard - the staff need to feel inspired by their leaders - not afraid or deflated.

  Jan 03, 2025
• 

  Hippy Hostel

  Put here by our company on a one-night stop having flown in from UK via The Azores. The adventure to the hotel began with a forty minute transfer from the airport along the rustic roads of St Lucia. It’s more exciting on the way back because you are nearer to the cliff edge. Anyway, our driver eventually came to a halt beside a jetty and beckoned us out of the vehicle. “Oh, is it just round the corner?” I asked. “No, you wait for the ferry”. “You’re joking” “No”. We were knackered having flown across the Atlantic and now we were sitting on our luggage in our pilot costumes with a bunch of backpackers and our increasingly agitated princess flight attendant who got straight on the phone to operations and started tearing them a new one: “No, I’m not alright. We’re on a dock with no ferry in sight …. Oh my God it’s just arrived. You can not be serious”. And indeed here it was … more of a raft than a ferry, sitting very low in the water and looking remarkably unstable and unseaworthy. We pushed past the hippies and clambered gingerly on board, the skiff rocking menacingly as we did so. The boatman became increasingly animated as the hippies began to join us and his craft started taking on water. It was farcical as we all moved around the boat in a mad game to balance out the boat. I couldn’t stop myself from laughing. The princess was less amused and pressed speed dial again to have a further rant at Ops who, rather rashly – this being Christmas Eve - promised to send a bigger boat in the morning. We untied from the dock and putted slowly across the bay. To be fair, the hotel looked moderately alluring perched on the far side of the water, a series of low buildings rising up the hill. However, -much like Weston Super-Mare or Blackpool, it’s best viewed from a distance. Check in went well enough and I was able to crow to Cap’n Steve and the Princess about my room upgrade. However the bragging rights of this were to be short lived. As we departed to find our accommodation the heavens opened and the chipped tile steps up the hill became a veritable “slip and slide”. My two colleagues had to endure this for a further five minutes as their lodgings were further up the hill. Only somewhat drenched, I opened the door to my superior suite to be greeted by a primitive kitchenette opening up onto a room sumptuously adorned with a wide variety of knackered furniture and, off it, a bathroom with chipped sink and urine stained toilet. On the plus side there was a nice four poster bed and the terrace offered spectacular views across the bay. However, I thought, if this is a superior room God knows what the basic is like: the princess is not going to be happy! Indeed she was not. It appeared that “standard class” did not include running water (a feature of several other reviews I note). It took an hour for the hotel to summon maintenance and pronounce they couldn’t fix it. After 15 hours on her feet it was unsurprising that a shower would have been welcomed. We drowned our sorrows with champagne in the hotel bar and amused ourselves by making fun of the pissed hippies with whom we left the remnants of our bottle. Having retired to bed. I was awoken an hour later by the receptionist banging on my door demanding that I settle the bill for our (very underwhelming) dinner. This surprised me as I thought they had our card on file but hey ho… I was informed in no uncertain terms that I was wrong. She kindly left me waiting in my sleeping shorts whilst she stomped off to get a card machine. After the Gestapo had finally left I actually slept very well in my four poster and in the morning spent a pleasant half hour sitting on the balcony watching the world go by. We got the death ferry back to the other side of the bay (it was more pleasant in the daylight and without the swampy types on board) and our taxi driver kindly waited whilst we obtained decent coffee from the adjacent hotel. This turned out to be the one that the other airlines use … it was magnificent and we have implored our company to book this next time!! In summary: a great hotel for people who don’t mind rough and ready facilities. I reckon if you smoke pot and drink copious quantities of booze (which our fellow travellers appeared to be doing) the hotel might be a fine choice. However we will not be rushing to come back. The Princess was spitting bricks in our car on the way back to the airport and it took until Miami for her to calm down!

  Jan 02, 2025
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  Beware Not a PADI dive centre as advertised by British Airways Holidays

  Advertised by British Airways Holidays so expected the resort to live up to its name. There is no Dive centre on site, only a sign saying it is up for sale. They could not offer any PADI Certified alternative, so a big let down for my wife and I. Who had planned to take our basic PADI Certification there. British Airways holidays need to change the resort description it is offering an on site PADI dive option that does not exist and speaking to the staff this has been the case for about a year

  Dec 31, 2024
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  Very Tired Resort, Needs New Owners

  We purchased a Day Pass here while visiting St Lucia on a cruise ship. The resort sounded idyllic, overlooking Marigot Bay with it's own private beach, and featuring the famous Dr Doolittle's Restaurant. The whole experience was a huge disappointment - the resort is dirty, the staff miserable and everything looks tired, showing all the signs of a business in trouble. It is a potential goldmine and would benefit from a new owner to bring the resort up to a standard its location deserves.

  Dec 28, 2024