Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2791 reviews
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Apr 21, 2025Mostly all pros and not many cons
My wife and I stayed here from 4/14/25-4/18/25. The resort was extremely nice and it is only 6 years old, so all is still very new and contemporary. The pros- Food was excellent at the ala carte restaurants and the buffet as well. The buffet had made to order omelets, hamburgers, tacos and a ton of other options. It is also at a great location between the side of the pool and the beach. They had a few pools, but the main pool had a swim up pool bar, it was large, infinity edge and a great view of the ocean. Lounge chairs at the pool were padded, comfy and each pair of loungers had an umbrella (this is an anomaly at most resorts). Pool service was always on point, fast, food and drinks were all great. The restaurants were all both exceptional with the food, service and ambiance. Spa was excellent in all categories you'd expect. Gym was large and had all you'd expect, plus things you wouldn't expect like a Pilates reformer. Beach- extremely nice, water was only set back about 150 feet from the edge of the resort (it is a 1/4 mile walk if you stay in Puerto Vallarta), it was all sand, no rocks and the surf break was very mild, so very swimmable. Grounds were very well maintained. Room service was the same caliber of food and service as the ala carte restaurants. Rooms were massive (we had a 1 bedrooms suite), well laid out and the bed was very comfortable. Cons- Our room 2301 was directly below the rooftop restaurant. Anytime a dining room chair was slid upstairs, the sound would resonate through entire room to the point of where it would wake you up if sleeping. I cannot stress how loud it was and how the sound somehow perfectly transferred through the block walls like a tuning fork, into all of our room. Not many food options. Although the food was amazing, there were only 2 ala carte restaurants to eat at for dinner and the buffet was closed. The buffet was open on the weekends (when we didn't stay) and I am guessing that the buffet would be open every night if they were busy, but it was closed at night while we were there. Location is great for the amenities, but if you want to do anything or go anywhere, then you are very far off of the beaten path. You are looking to walk somewhere for shopping, dining or activities, then it is not going to happen. The rack rate prices- Although the resort is nice, very nice, I would never pay their posted rack rates of $550 a night or whatever they are. In the US, yes the price would be astounding for this type of resort, but in Mexico they are just all too common. Timeshare/vacation club/residence club sale presentation- Unless you are paying the full rack rate, then you are likely committed to attending a sales presentation. Unless you are strong willed at saying no, then good luck. They are all the same, in that they will start with you eating breakfast or lunch, the salesperson will be attractive, complementary and relatable. They will ask you all types of innocent sounding questions during your meal, but they are all based on how to sell you their product an hour later. You will be walked through the resort, they will show you the 1 bedroom suite and eventually end up at the rooftop lounge with your seats facing the ocean view. They will explain that they aren't selling you a timeshare "Oh God no, those are horrible", but rather a way for you to pre-pay for your vacations at a very reduced rate. From there, it is a combination of every sales tactic in the world, there will always be a rebuttal to anything you have to refute what you have to say and all else. It will start with one offer, but then they can cut it down to this offer. OK, OK, we will bring it down to this price, no interest and also throw in all of these extras. If you get to this point and still say now, then they will offer you one last loss leader offer that admittedly it a great deal, but we still passed. It was for like $3,500, it included 3 years of 7-10 day trips, plus an additional 4 night trips. It was a great offer, but I just wasn't about it. The resort used to be all adults, but as of this month they started allowing kids too. There weren't many when we were there, even though it was spring break, but I feel the ambiance of this type of resort will be ruined if they keep an open door policy to kids. I have kids, and I love them, but the whole selling point of this resort is the spa-like ambiance of a super chill resort, so once you add crying babies and twins fighting over what they are going to order for lunch; the resort vibe is dead. It isn't big enough to have a kids area and the one pool that they have specifically for adults is secluded away from the main ocean view infinity edge pool. No bueno. All in all, I feel that we'd stay here again, but I am not sure we would want to come back more than that; there are simply too many options in Mexico, so we can be picky and we'd like somewhere that had these amenities, but also closer to shopping, more dining options and no more timeshare presentations. I don't care about the savings, we are over these high pressure sales that end up wiping a day off of your stay. Ain't nobody got time for that!
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Apr 20, 2025No longer adults only...but also no accommodations for anyone under 18
Just spent a week here with my husband and another couple. Overall had a wonderful vacation. Room was great, pool and beach fantastic, overall good food, and yes, the entertainment team are really wonderful people =) as was all the service all around the resort (restaurants, pool, room cleaners). I give them 10/5 stars! However, after 3 days, the resort filled a lot more with families with children of all ages. It completely changed the feeling/vibe at the resort. I don't mind kids, but...went from seeing no kids for 3 days to having at least 5-10 in the pool at all times, and generally everywhere, all around. Getting chairs poolside was no issue the first 4 days. The last 2 days, all were taken by about 8:30am. Also went from no lines at the made to order food stations of the buffet to lines always 5-10 people deep... The resort's activities are still only for adults - yoga, breathing workshops, beer pong in the pool, etc. Also witnessed teenagers turned away from using the gym as you have to be 18 years old. And there's no other kids or teen club areas. Perhaps this will change...? So if you're looking for adults only, I wouldn't recommend, and if you bring your kids, understand there's no activities for them.
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Apr 20, 2025
Highly recommended!
Incredible place with attention to the smallest detail. I rarely book all inclusive but here it is definitely worth it. I am a fussy eater and regardless whether it was breakfast, lunch or dinner I left more than satisfied. There are 2 restaurants a la cart but all of 4 live up to the expectations. We did not expect to take part in the animations etc but also that part was planned with adults in mind rather than only younger crowd. They bring Djs from outside and the Dj sets were dope! The staff is super attentive. We will definitely return on our next trip to Mexico.
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Apr 17, 2025
Wonderful customer service
Just dined at Essence restaurant for Mediterranean night. Fabian and Jorge were attentive, polite, and demonstrated excellent customer service! Fabian especially took great care of us. The atmosphere is wonderful and the Spanish Coffee was an event! We would recommend.
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Apr 17, 2025
Fun And Relaxing
This is a beautiful place with relaxing and fun activities! I enjoyed the food, the swim up bar!! Cat O’Connor with NRG 2 GO was a fantastic instructor. The Watsu is a wonderful experience. Don’t miss this place if you are wanting some fun and rest in Mexico!