Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2836 reviews
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Apr 22, 2025Great resort and service
We stayed a couple of nights at Hyatt Grand Reserve last week and had a great time. The resort is quite large and they have golf carts to shuttle you around as needed. My wife and I used that service a few times and the people could not have been nicer. There is also a golf course and spa on onsite and both are top notch. The restaurants are very good. I will cation you to MAKE RESERVATIONS for dinner Since it is a large resort there is limited seating for that many people. We saw many people turned away just walking up. They have a quick service market for those that don’t plan ahead. We ate at both Water’s Edge and Nori. Both are very good. The pool is quite large but still not large enough for that many people . There is also the issue of people saving chairs that never arrive , or arrive hours later. The staff , however, seemed to be responsive to this issue. If you are golfing , there is a discount for those staying at resort. Even though it is on site , it is quite a distance from the hotel. The course will pick you up and drop you off back at hotel. It was a nice stay and glad we were able to experience it.
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Apr 22, 2025Terrible experience
This was a terrible experience from the beginning. I've stayed at resorts in many countries around the world and some were good and some were great. This experience overall was terrible. Upon check in they did not have the ocean view room that I had booked and paid for. It took a long time to get straight but they finally put me in a room that was fine and gave me a 150.00 resort credit. However, on checkout, they did not have a note in the system and I had to argue with them until a manager finally approved it. However, the resort was very crowded and the staff indifferent at best. There were small mistakes at almost every turn which, one would not have been a big deal but they were constant. Housekeeping one day cleaned the room and took all of the towels but did not leave any. It was late when we got back from an excursion and it took awhile to get them. Another time they took the towels and left two in the bathroom and three on the couch like they were watching TV or something and forgot. They have a mandatory tip in the coffee shop for someone behind the counter to hand you a drink. They don't serve you. The last day I asked for a late checkout because we did not leave until 2 and they told us we could stay until 1 but it would be 50.00 an hour past that. I thanked him for approving it until 1 and we walked around the resort until 2. When I went to get a copy of the bill, they charged us 50.00. I argued that we were only in the room until 1 which had been approved but then the person stated that all late checkouts were 50.00. I would have paid the money if I had been told that originally but the staff at this resort generally care less. I ended up having to pay the 50.00 because I was tired of this resort and arguing. These are only a few of the constant problems we encountered. The hibachi restaurant was the only pleasant experience other than it costing 350.00 for 2 adults and 2 kids. But I expect high prices at good resorts. This, however, is not a good resort. Do yourself a favor and stay the Conquistador. We stayed there in the past and it was great.
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Apr 21, 2025
Beautiful Grounds, Friendly Staff, Still Not Worth The Price
The grounds were beautiful and the staff was very friendly. Overall, the stay is not worth the price. The outside bars close between 5p & 6p every day. The food and drinks are over priced. The speed of service at the restaurants was very slow, nothing special about the food either. It was hard to find open chairs at the pools. Also there were a lot more kids than we anticipated. On top of the nightly rate, expect to have parking and resort fees added as well
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Apr 21, 2025
Excellent resort
Beautiful resort, numerous pools and excellent dining options. Staff was super helpful in coordinating rides, and helping when one of my party was sick in the room. Truly went above and beyond ND made it a special trip for us. 100% would return
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Apr 21, 2025
Needs improvement
Wish I could say this was a good trip. Sadly this was one that left us with doubt and full of questions. This is a property where the staff is simply dishonest as im sure it stems from the top. From stolen shoes, cold food, lackluster dining and a bug coming out during dinner, I cannot recommend this hotel. After crediting us an insulting amount for our troubles, the overall feeling was still not good. They might want to also share with their guests at check-in that their resort fees per night were over $100 which is separate from taxes. We went off property for a better experience to at least salvage the last 36 hours on the island.