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Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3506 reviews
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Dec 23, 2024Great hotel and location
Amazing hotel. We upgraded to the Level area which is 100% worth it. A nice relaxed area for breakfast, and snacks and tapas and drinks available all day long. Great rooms with amazing views over the City from the high floors. A lovely spa as well to relax in, and a great location literally a few minutes walk from all the action!
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Dec 17, 2024
Absolutely fantastic hotel in great location
Fabulous hotel. Could not be better placed for all attractions yet in a quiet location. We booked a level room, well worth it. Totally recommend and would definitely return. All of the staff have been friendly and efficient. Don’t hesitate to use this hotel, it really is great.
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Nov 17, 2024Great hotel to stay in Madrid.
I visited Madrid in 9/20/24 and stayed here for 2 days. Loved this hotel which is conveniently situated close to the shopping area and La Plaza Mayor. Is close but not too close to this beautiful bustling city. if you walk to the back streets you can find restaurants that had very good menus and it was great to eat with friends. Is those small places that are wonderful because that are away from the craziness. Loved it and it is perfect to me. My room had a a bit of the view to the street but is okay. The bed and furniture were great and comfortable. (One of the comfiest bed I had ever slept on). I wasn’t a fan of the bathroom. The bar and bartender were great. The restaurant was awesome and loved the food. It was an overall very very good experience. Loved my experience in Madrid and would love to go back there again. That’s a definite.
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Nov 11, 2024
Great hotel for a weekend break
If you want a great hotel in Madrid with high standards where all the staff strive to provide a good 5* service, close to some of the cities top attractions, stay here. We could not fault anything about our long weekend stay and were delighted with our decision to upgrade and enjoy the LEVEL upgrade service. Nice views of the city from the high level rooms allocated. The use of the quieter private lounge area was very welcome after a day touring the city. Taking breakfast here was also a good start to the day and complimentary drinks and snacks in the afternoon/early evening all added to a relaxing break. We didn't get to use the pool and spa, but other guests said they were excellent. Room rates/prices were very reasonable for these standards. We would stay here again.
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Nov 05, 2024
Good value 5* hotel
Warm welcome from the moment we arrived. Smooth check in. Room was ready early, clean and well appointed. Great views from 10th floor towards palace. Breakfast plentiful. Good location for palace and other attractions. Fair price for a 5 star experience. Highly recommended.