Melia Puerto Vallarta - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8067 reviews

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  Joel is the best!!

  Just returned from a stay at the Melia. We had a great time and the absolute best part was our day time server, Joel. He was amazing and totally made our trip! We would move to his section because of the fantastic service. Thank you for the amazing service Joel!!

  Jan 27, 2025
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  Guest Service excellence

  I can honestly say I loved our time here. The food is basic but we were able to always find something enjoyable to eat. The service we received from Alberto and the guest services team made our trip extraordinary. Alberto went out of his way to ensure we were happy and we are grateful for his efforts. It truly made our trip one of the best we’ve had. Our housekeeper, Jose Luis was phenomenal and also took time to inquire what we liked and needed in our room. I also have to acknowledge Joel, who was brand new to the resort but gave us excellent poolside service as well as wondeful individual service for a private dinner. Thanks again to the staff of the Melia. You have repeat visitors, for sure!

  Jan 27, 2025
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  Long weekend away

  This hotel is a great location for the airport. Take a taxi- $23 to the hotel (yes price gouge) and $5 back. Pool is amazing and great drinks. Beach is smaller than expected but it’s on the ocean. Room was pretty musty. We were on the first floor so might be why? Beds a pillows are good but sheets were meh. Clean room though. Food was good as you expected with a buffet but felt limited. It’s not a huge hotel but the pool was 100% worth it.

  Jan 27, 2025
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  There are better properties elsewhere

  We were very disappointed with our stay at Melia Puerto Vallarta. We were often made to feel like second class citizens because we apparently had the wrong colour wristband. When we checked in, we were never offered the choice to upgrade to “premium” so it was only later we found out that we weren’t eligible for “premium” drinks. We tried to get a negroni, but there was no Campari, so we asked for one with Aperol, but that was considered “top shelf.” Especially at the lobby bar, Julian was very cool with us, never rude, but he always made sure we got the bottom shelf stuff and if someone else was serving us, he’d whisper to them while looking at us and we could see our bartender change their attitude towards us. At the pool bars, this didn’t happen so much and we actually got the occasional good drink. Overall though, the alcohol is watered down, the pours are stingy and the bars are not well stocked. The buffet restaurant was not very good at all. There would be empty trays and empty spaces where there should have been trays, and most of the food was filler and bland, you had to hunt down the hot sauce to get any flavour. Mole and Taco was better. This Fish House had a lot of fried food and when we asked to sit nearer the water, we were outright refused and had to sit at the back even though there were plenty of tables at the front. In addition, little of the seafood wasn’t included in the supposed “all-inclusive” but you had to pay extra for it. We spent a lot of time in line-ups: to get reservations, to get into the buffet, at the omelet station, at the bars. Service was slow, maybe they are short-staffed. Bar service on the beach was practically non-existent. The beach itself is narrow so choose your lounger wisely otherwise there will be a beach volleyball game in your lap. It’s also not very clean and the loungers have bird poo all over them. There were a lot of children at this resort. None we encountered were especially misbehaved but they’re kids so they’re having a good time running around and screaming. There were also a lot of Mexicans there either vacationing as families or in groups. I only bring that up because they have a different sense of personal space and they bring their speakers to the beach. One day there was an epic ghetto blaster battle between a group of six young women and a family. Though another day there was a group of North Americans serenading everyone with their country music. We had an ocean view room that was spacious and clean enough and the balcony was a real plus. However, the glass panels on the balcony were filthy and there was only one power outlet available for charging all our devices, so that took some planning. The bathroom sink drained slowly and partway through our stay the toilet wouldn’t stop running. They did come and fix it right away, but in talking with others at the resort, many had issues: toilets running, bathtubs not draining, leaks from the ceiling, plaster flaking off the walls, cracks showing in a lot of places. It’s run down and needs a major reno. We made the best of it, but we won’t be going back and would recommend you choose a different property.

  Jan 24, 2025
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  Family vacation

  It was good time spent. The only big issue for us was absence of WiFi in the room. It was available in the lobby and pool areas thought.

  Jan 24, 2025