Napili Shores Maui by OUTRIGGER

Customer Ratings & Reviews

TripAdvisor Traveler Rating

839 reviews

• 

  Sunset Serenity

  The lobby hours are 9-5, so if checking in after 5 PM use the security phone in the lobby and speak to someone at management who will send a security guard to provide a temporary room key code. You will need to check in the following day during lobby hours. It did take about a half hour for the security guard to arrive. We had two rooms during our stay at this property. One was a one bedroom condo on the lower floor of building H with a partial ocean view overlooking the lower pool and Napili bay. I found it to be clean, quiet and well stocked enough to cook meals with the groceries we bought at Costco and Safeway in Kahului. The refrigerator is full sized so no limits on the groceries. The unit had a renovation at some point probably in the past 5 years. The sunset may be viewed from your patio or you can walk down to the guest viewing area and join the others to watch the nightly spectacle. After 2 days we checked into the second floor of the ocean front building known as building I. Upon opening the door we new we had found heaven on earth with that condo. You can see the ocean front view framed by tall palm trees with Molokai in the background and are immediately beaconed to the balcony by the sound of crashing waves on the rocks below. You have the best view of the sunsets from the balcony. They are outstanding and picture worthy. The accommodations were a studio apartment with a kitchenette, small dining table, large flat screen TV, a murphy bed and a pull out chair bed. Both were comfortable. The bathroom was full size with shower, large vanity, full size sliding mirrored doors on the closet with ample storage shelves. We used the fan for cooling and opened the transom windows to accommodate a cross breeze coming through the screen door on the balcony at night. There is a very popular breakfast and lunch restaurant that opens at 7:30 AM, but the line begins forming between 6-6:30 AM. You can call in an order for pick-up if you want to bring it back to your room. There are 3 full size gas grills by each pool that are serviced daily by grounds crew. The gas is turned on by timers on wooden posts near the grills. There is a second restaurant/bar that opens from 2-8 to cover late lunch and dinner. There is a water sports rental for everything from beach chairs to surfboards. There are mostly rocky tide pools in front of the property but a sandy beach can be reached on through a gate and down some stairs. Parking can be tricky due to so many people coming for the restaurant from. There is only one spa/hot tub. The staff was professional, courteous and 5-star the entire time we were there. The grounds are well kept and they do have security cameras and shared security guards spread among other properties. I will stay here again. It may not be for those who want to be in the hustle and bustle of the Kanapali Boardwalk and large resorts and overpriced restaurants. The Seahouse Restaurant is with in walking distance on the opposite side of the sandy beach. Previous reviewers stated they had ants and roaches in their rooms. We had a few ants in the bathroom and only saw one roach in the lobby the first night we were there. I personally like most everything about this property even though it was a little dated and out of the way. Its relaxing, quiet, and serene. You can hear the birds singing and the waves crashing.

  Feb 15, 2025
• 

  The most beautiful and peaceful place we've ever stayed. A true gem.

  My partner and I stayed 12/20/24 - 12/23/24 and absolutely loved it. Our room was right on the ocean with spectacular view of the crashing waves and was by far the best location of any place we've stayed on any of the Islands. While it's not the Four Season, it has its own unique, vintage charm that is steeped in history. The grounds are meticulously maintained and there are views of the ocean from just about everywhere on the property. The drinks at Kitchen 5315 were delicious and reasonably priced, and breakfast at the Gazebo is not to be missed. It was amazing, especially with it being only steps from the ocean. All the staff were fantastic and the service was excellent. We will definitely be staying there again.

  Jan 02, 2025
• 

  Ok...ish

  The place is ok but seems to have seen better years. The reception staff seems rather disengaged and is strictly available from 9 to 5. Calls outside business hours go to some centralized call center and are usually a waste of time. Since all of the rooms are adjacent to the parking lot it is also very noisy (confirmation honk, delivery trucks, trash collection trucks etc.).

  Aug 05, 2024
• 

  Roaches, dated hotel.

  This place is a mess. Roaches everywhere. They checked us in and put us into the wrong room right from the start (we booked a king; they put us in a double that was a Murphy bed). So we called down to the front desk and they "had to call us back to check" then 20 minutes later argued it was a queen. Me slow blinking. We went down to the lobby to find that they closed early, yup the lobby closes at 5. There's no one around except a security guard. Then we started seeing the roaches everywhere, bathroom, smooshed in the fridge. They also give you a code for your room, no modern things like keycards for this place. Oh an there are two pools, one is useless because there is this overhyped small restaurant (the gazebo) in it so people stand in large lines in the pool area till it closes.

  Jun 21, 2024
• 

  Everything We Hoped For

  This was such a relaxing place to spend the last few days of our vacation! Our oceanfront studio (i275) had stunning views of the sunset, was squeaky clean, the pool was right outside our building, and the kitchen was very well-stocked. The lovely grounds are well maintained. We went snorkeling at the beautiful beaches of Napili Bay and Kapalua Bay (with turtles!) and are so glad we chose this area rather than the high-rises further south. Highly recommended!

  Jun 16, 2024