Location
Beach Punta Cana International Airport : 25 milesProperty Information
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Resort Details
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7157 reviews
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Dec 01, 2024No bang for your buck
-Clean -Well maintained -Housekeeping is up to par -We had fresh towels & washcloths daily -Mini bar stocked appropriately -Nice facilities -For the most part staff is courteous & helpful -Nice swimming pools -Fresh donuts & ice cream at sweet shop are a plus -Food is hit or miss, you can find good options, it did get better the last 3 days. Room service food was horrible. Now if youre a foody & going for the food, stay home -The gym facilities are nice -Water park is nice -Spa is nice -There are lots of activities for the kids. It's geared towards kids. Balloons, face painting, live shows, etc. It's a kids resort. I'd say for kids under 10. Not preteens & teens. Older kids & adults will likely need to do excursions off site (those can be booked there. They cost extra). -Arcade is ridiculous. $5 gets you 2 tokens & one game will cost 2 tokens. -White party was really nice. Food at white party was good. -It's not high end or luxury, but in my opinion price point isn't high end or luxury, so that's fine, but if looking for luxury, this isn't place for you. But at same time, you ain't really getting no bang for your buck. -Beach water rough (yellow & red flags), sand isn't white sand. If wanna go to beach, go to Destin. -If the price point is steep for you, skip this & go on a carnival cruise. -I think the resort is working through some things, ie they ran out of pool towels 1st day & they weren't replenished. It's supposed to be all inclusive alcohol, but there were times when certain bars weren't serving alcohol. Overall, the drinks were weak. -This used to be a different resort. It converted to nickelodeon resort. You can tell. It's more like a regular resort with elements of nickelodeon. Not enough nickelodeon in my opinion. -The biggest issue for me was issue of deception. They give you a personal concierge. They say the person will book things for you & assist you, but really the person's purpose is to try to get you to buy a timeshare. They offer you coupons for spa & character breakfast & offer to book space walker restaurant reservation for you, but don't tell you up front that you gotta do timeshare presentation to get the deals. Once they realize you aren't falling for it, they book nothing for you. Now, we got all of our stuff booked with no strings attached because my sister & I are pretty sharp, but I don't like the attempt at deception. -Its one & done for us. If deciding between this & Disney or cruise, I'd say choose Disney or cruise. -Would I book this for birthday or special occasion? Nope. -Now, we had a really good time & nothing major happened. It's not a horrible place. If you asked my 4yo, she'd probably rate it 10 out of 10 because she had a time. If you interested in going, go & see for yourself. You'll have fun. Just keep in mind it's for kids. So only go if this particular vacation is for the kids & you can do a different one for you at another time. And go when they have deals. Definitely don't pay full price. I got a off season deal.
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Nov 30, 2024They stole my daughters iPad
My family and I recently stayed at the Nickelodeon for 7 days , 11 of us in total (3rooms, 4107,4109 and 4111). This hotel falls short of expectations and we are extremely disappointed with the way Managment handled everything. This place is nothing but a money grab with horrible service. - Rude reception staff(Jeri) - First two days at the hotel, we could not find alcohol, no rum, no vodka. I had to make multiple complains until we got some rum. - water park beds are $75 usd to reserve, I’ve seen hotel staff put towels in other areas so you’d think they are taken but for a $20 tip they will do you a favour and give them to you. - The pool is exactly the same, my wife and I observed staff putting towels early in the morning to reserve cabana spots for tips. - To see characters, you have to pay $75 per person, or you can sit through a 2 hour time share and pay $76 cash to your concierge. - cabana beds in the beach are $45usd - No one in the hotel would move a finger until they see a tip in your hand, especially the bartenders in the Game lounge. - Food options are horrible at the buffet with food shortages, during breakfast while people are waiting at the omelet station, the cooks would just get up and leave while a lineup is there. - The restaurants are impossible to enter due to non reservations. Half of the time the restaurants are empty. - handful of employees made our stay more bearable, Orlando at the Fresco Bar, Fransico at the pool bar, our room cleaner and Claudio (manager). The best part of this, the bellboy who took our luggage stole my daughter’s iPad and charger, he was nice enough to leave the case. We noticed it missing half way through the airport. Nickelodeon, I want my daughter’s iPad back, that punk kid doesn’t deserve to have a job. If you try to leave a review on trip advisor, guess what, the site is blocked while you’re in the resort and on the hotel wifi. For the amount of money you will spent, look elsewhere. I know that they will write a stupid response, I don’t need it. I just want my daughter’s iPad and charger back. Thanks
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Nov 18, 2024
Very upsetting
Terrible Experience - Avoid This Hotel I recently stayed at this hotel, and it was one of the worst experiences I’ve ever had. The customer service was absolutely atrocious. The staff were unhelpful, and seemed uninterested in addressing any of the concerns I raised during my stay. The room service was equally appalling. It took hours to get a simple order delivered, and when it finally arrived, it was cold and unappetizing. I even had to call multiple times just to get basic amenities like towels and toiletries, which should have been in the room to begin with. Every service this hotel provides seemed to be below standard. The front desk was disorganized, the housekeeping was inconsistent, and even the amenities advertised on their website were either unavailable or poorly maintained. If you’re looking for a stress-free and pleasant stay, avoid this place at all costs. It was a complete disappointment from start to finish. Let me know if you’d like to tailor this further!
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Nov 17, 2024Visit for 1-2 Nights
The kids activities like shows and characters are fun. The general level of maintenance and resort cleanliness is mediocre. When you first arrive everything from lack of landscape to lobby is underwhelming. Most staff do not speak any English here. This is a popular vacation spot for locals and Spanish speaking families. Rooms are good. Food although plentiful tastes poor at buffet to North American standards. The sky walker restaurant is worth booking but hard to get into. We spent 3 nights and I’d suggest spending no more than that to checkout this resort. We had a fun time but by no means is this a “luxury” experience. Think holiday inn level of service. Most experiences add on $$$.
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Nov 13, 2024
Nickelodeon Punta Cana falls short of expectations / Hotel is overpriced
Nickelodeon Punta Cana falls short of expectations, feeling more like a 3-star hotel rather than the 5-star experience it claims to be. The service was poor, the food was average to bad, and the thematic aspect was underwhelming, making it feel like a regular hotel with Nickelodeon branding. The only highlight was the excellent room cleaning done by the housekeeping staff. The location in Uvero Alto also left much to be desired, as the beach, while not ugly—it has golden sand and its own charm—cannot compare to the stunning beauty of other beaches in the Altagracia province, like Bavaro or Cap Cana. Strong waves made it less enjoyable, especially for those who prefer relaxing or swimming in calm waters. Overall, this hotel is overpriced for what it offers and doesn’t deliver the quality or experience expected from a 5-star property. Travelers seeking a true 5-star experience with stunning beaches should consider other areas and resorts in Punta Cana.