Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
-
"Exceptional Service and Unforgettable Birthday Ex
I would like to express my heartfelt gratitude to Julissa Santos at Nickelodeon Punta Cana for the exceptional service and care she provided to our family. From the very beginning, even before we arrived, Julissa had everything thoughtfully coordinated. She went above and beyond to make my daughter’s birthday truly unforgettable — from the warm welcome, to the beautifully decorated room, and even arranging a special dinner with the characters. Every detail was perfect and filled with joy, thanks to her dedication. Julissa made our entire stay incredibly smooth and memorable, and we will always be thankful for her kindness and professionalism. She is truly an asset to the resort!
-
Sadly, 4th and last visit
This was our 4th and last time visiting Nick in PUJ. We had 2 adjoining rooms in our reservation as we have 3 kids ages 11-4. They had an issue with the way our rooms were booked, even though Karisma assured us it would be taken care of. For 2 nights our family had to split up into two non adjoining rooms. They suggested we put our kids in 1 and we take the other…. What?!? Not at any point during check in did anyone mention that there was NO HOT WATER at the resort. For over a day there was no running water. Hot water was still not restored 8 days after. The resort itself is in need of a major facelift. The room had maybe 2 working outlets, faceplates falling off, furniture doors hanging on by threads. The staff is friendly, as always. Francisco at the pool bar had drinks going and went above and beyond for everyone. Fresca staff was awesome and the food is our favorite.
-
Spring break
My kids loved the resort. There were tons of activities for them so every day was something new. The resort was easy to get around and didn’t feel congested. Octavio was the best server and if you have a butler Rafael Perez was very accommodating.
-
Great family vacation!
I got pretty nervous after reading the negative reviews right before our trip.. if you have booked a stay here don't stress, its a great spot. Our kids are 2 and 5 and we all had a wonderful time! Service - was great the entire stay, from the front desk to the cleaners everyone was more than accommodating. Amenities - the resort is well maintained and we loved that since everyone splits their time between the main pool, beach and waterpark no where felt crowded and busy. We also had zero issues with hot water unlike previous guests. Characters - if you use the activities app they list exactly where the characters will be, at least 8 different ones each day. I'm a bit confused by all the guests that claim they're non existent. Also there were several shows that started at 7 which were kid focused that were a great time. Food - we always found something to enjoy and no one got sick. The buffet pizza is great and the kids loved the wings at aqua bite. All in all it was a wonderful week - I'm quite perplexed by these 1 star reviews, its a lovely spot.
-
Great Family Spring Break
Food was great. Service was impeccable especially Rafael and Henry, they made sure we had everything we needed at all times. The activities were great and my son loved the endless ice cream. Great water slides and super slime events. Overall a wonderful resort and cannot wait to return.