Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7256 reviews
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Apr 01, 2025Buena opción!
Estuvo maravilloso… gracias a Las atenciones de Julissa del departamento de ventas, que hizo que al final cada detalle o contratiempo saliera increíblemente bien. Gracias! La infraestructura con algunos puntos de mejora pero todo precioso.
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Mar 31, 2025Mal servicio de atención al cliente
Por temas de salud de mi esposo no pudimos viajar en marzo, casi un mes y no recibimos respuesta formal por escrito por parte del hotel, acerca de nuestra solicitud de cambio de fecha. Invertimos mas de USD3,000. No conocen del buen servicio y trato al cliente.
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Mar 31, 2025
Amazing family vacation!
Review We had the best vacation here. We went for a week and had a nest swim up room. We were in building 8 and the location was perfect as the beach was just steps away and the swim out area was bigger by our room then others. We had 8103 and I have zero complaints. The room was clean and spacious for us 3. I called daily for minibar restock and left a tip in the fridge and it was well stocked daily. Breakfast at the buffet was ok but we did love the omelette station. Lunch at fresco was the most disappointing meal of the trip it’s the only spot I don’t recommend. Lunch at aqua Nick was great. The burger, wings and fries were delicious and they made flatbread pizzas. Lots of dessert options too. Supper at the buffet was ok, nothing special about it. It was quite loud in the buffet area.bThe restaurants were the highlight for the food. Our favourite was spacewalker. The steak was actually delicious here! At Verdello the pizzas were fresh and huge portions. At the burger restaurant we saw lots of groups order the machete burger but it was way too much for us. I had the blue cheese burger and it honestly was amazing! At Wok Wok the gyoza and general tos chicken were the yummiest. Service was great at all the restaurants and they kept the wine glasses topped up. At the buffet it was hit or miss for drink service. I loved the iced coffee every morning at the sweetery. They had a fantastic coffee menu. The ice cream there was also delicious. We had it every day and it was one of my child’s favourite food stops. The pool waiter Miguel was fabulous! He looked after our group everyday. The only thing the pool needed was options for lunch. Sometimes there were hot dogs by the pool with no other options. They really should open Nick bistro daily for lunch. The beach is beautiful but the waves are rough, especially for younger kids. That’s the only downside for me at this resort. It was a yellow or red flag everyday. The infinity pool was our favourite spot. Aqua Nick is fun but the music is too loud. Sometimes we couldn’t hear each other talk. We did the personal sliming and it was fun! The staff took a video and tons of pictures on my phone during the sliming so no pressure to buy the professional pictures they take. It’s more like water than slime so easy to wash off but my child absolutely loved it! The spot behind aqua nick with the large slides and pools was so nice and relaxing. It was always quiet and not crowded there. There was even a nice bar there as well. It is well hidden and the entrance for this area is behind the pool cabana beds. Ask a staff member and they can point you the right way. The gift shop at aqua Nick was really expensive for certain items. I did find the regular gift shop for souvenirs had reasonable prices. We also had a personalized hoodie my child designed at the nick store on the resort. The price for the hoodie was reasonable and my child absolutely loved that they designed it. The evening shows were great for the children. My child loved the show every night except for the movie night. The movie night was low key and just made them tired. Some others may enjoy it more than we did. The staff were great with the kids and always helpful. We did an excursion to swim with dolphins and snorkelling with sharks booked through the resort. My child is a strong swimmer and we both enjoyed this a lot! Some on the tour who were weaker swimmers struggled as it is in the ocean in an enclosure so bit choppy but we had no issues. It was the highlight of the trip for myself. Overall this resort is fantastic for families. We would go again and my child is already asking to go again. I highly recommend this resort. I’ve been to multiple other all inclusives but this one for families is perfect.
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Mar 31, 2025
Wonderful time
Location- Outdoor scenery was beautiful. The resort is well maintained- the workers are out every morning landscaping. You will see the workers clean all day, every day. My suite was located on the 3rd floor of building 2. We saw some beautiful sunsets from our balcony. For suite booking- needs improvement. I booked a double queen room (pad suite) & when I got there, there weren’t any available so i was put in a room with a king sized bed with a pull out sofa-I will say that the pull out was super comfortable. Ask for more pillows and they’ll be happy to accommodate. (I actually preferred to sleep on the pullout bed 🤣) The suite- They provided shampoo, conditioner and shower gel. There’s a blow dryer in the room for the ladies. Suite has a spacious closet area. They provided robes and an umbrella. Cleanliness: They replaced our linens every single day. They work extremely hard to keep everything organized and tidy. Service: Friendliness and helpfulness of the staff was 10/10. The responsiveness to requests were on point. The workers bust their a$$e$. All the staff that work here are very pleasant. Not a single staff member failed to greet my family and I every time we walked around the resort. Food: they had a variety of foods. I literally don’t understand how people say they go hungry here 🤣 we ate GOOD every day. If we didn’t like something, we’d order something else, or grabbed a quick bite from the buffet. THE BUFFETTT🤣 some of these reviews I read about it🤣🤣- Please do not believe them. You’ll find something fresh lol. Granted the slow moving items aren’t as fresh, however, they have a plethora of yummy choices. It’s definitely not 5 star restaurant but you definitely won’t go hungry. Restaurants: Sweetery was a hit! We had icecream every. Single. Day. Lol Space walker was 10/10. It was super fun and the waiters put on a show lol. Very cool atmosphere. Wok woks food was meh. BRGS maybe 6/10 for me. I ordered a pulled pork sandwich and didn’t enjoy it lol but my family had burgers and they enjoyed them. Verdello was a 10/10. Great service and delicious food. Beautiful restaurant. If you eat anything from here let it be the pizza 😋 Fresco was nice for a quick lunch bite. They were always busy but the food was yummy. Portions are small so keep that in mind. I ordered a chimmi burger on two different days and they didn’t have the sauce (it is what it is) I still enjoyed the hamburger. It was served with fresh lettuce, tomato and onion along with a side of fries. *the staff at every single restaurant were friendly, polite and accommodating. They ALWAYS asked if there were any allergies in our party. They didn’t skip a beat. Room service: Extremely prompt. We had early excursions and they never let us down with the amount of food, the freshness and quality of the food and it arrived in a timely manner. They deliver the room service on bicycles. It’s pretty neat to watch. Facilities: The pools are lovely. My favorite was the infinity pool by the beach. The big slides are cool for the big kids and adults! We had a blast on them. They also have a kiddie pool area for the little ones (next to big slides). Aqua Nick was HOT. The ground gets super super hot. We found the least shade here so be mindful on how much sunblock you bring. The ground by the water is very slippery, be careful. The gym was small but handy. Machinery wasn’t outdated. It was a nice small facility with a fully functioning AC. The beach: The beach is hot but GORGEOUS. The water is clear and the sand is soft. The waves can be rough, but when there not, take advantage of swimming in the water. It’s beautiful ❤️ Atmosphere: This resort is definitely geared towards younger kids. They had nightly shows that were cool. They had a beach party that was so much fun! (wear white!) Activities: The activities were great. The Karisma app is accurate and they are very timely with the meet and greets, games and all other activities listed on the app. Bring lots of sunscreen! The days are hot and very long. Long sleeved bathing suits are a must for the kiddos along with hats. Definitely goggles as well. Purchase any Nickelodeon toys your child might want beforehand and gift it to them there. The Nickelodeon shops are quite pricey. Water shoes aren’t needed unless going on excursion that would require them. Pool float and toys are good to bring. …I’d like to add that tipping goes a long way. The guest who are complaining, are those who are not tipping and those who feel entitled. Tip them and I PROMISE you’ll be taken care of. I understand the resort itself is a lot of $ but these people work hard to earn the tips. We stayed by the big pool and was served every time I ran out of a drink. Shout out to staff, Miguel! Practice your Spanish, even if it’s just ola and gracias. They appreciate that. Get to know these people, they are super humble and are trying to make an honest living. Really beautiful people. Please be kind🤍 Let go and have fun!
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Mar 30, 2025
A UNIQUE EXPERIENCE
The truth is that everyone should live their own experience and not get carried away with the comments...my Family and I have had the best experience and the best holidays 😍😍😍😍😍😍 We want to highlight the Treatment of the Employees who work in FRESH MAINLY MANUEL , OCTAVIO AND ZULEYKA 3 Wonderful People and With the Gift of service and offer the best customer service that you can have Always willing and very Attentive ,If NICKELODEON REWARDS ITS EMPLOYEES they should take the prize MANUEL , OCTAVIO AND ZULEYKA THE BEST 💕💕💕💕