Location
Cancun - Hotel Zone - BeachfrontProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).
Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17248 reviews
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Dec 24, 2024Rundown Facilities at Grand Oasis booked by Monster Group
We were booked a stay through a third-party by monster group vacations. We got here and realized that our room was in the rundown part of the resort. Do not bother staying at this resort if you're not in the pyramid selection of accommodations, our hotel room had plumbing issues. The shower had no showerhead. The curtains had mildew They completely neglected this side of the resort they responded to none of our service calls. We had to go down to concierge every single time to get our needs met . Only Alberto made efforts to make our stay halfway decent everybody else behaved like we were in their way. Stay clear there are better resorts out there!!!
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Dec 22, 2024Loved the Grand Oasis Cancun
The bad reviews on this resort are crazy. I just got home today and I had the best week at Grand Oasis. My room was spotless and very comfortable. The grounds, beach, and pools were beautiful. The staff was very friendly. This was my first solo trip ever and I felt completely safe. Fernando at the swim-up bar was one of my favorite parts of the trip…He was so much fun and made me feel very welcome. Entertainment was so great!!!! Every show I saw was top notch. Can’t even think of a bad thing to say about this place. I didn’t upgrade and food was decent! Lots to choose from and the bad reviews there aren’t warranted. Better than the other two all-inclusive I’ve stayed at in Cancun. I will absolutely be back and so will a bunch of my friends and family at my recommendation.
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Dec 21, 2024Don’t recommend
We stayed there for a week and we definitely don’t recommend this hotel with their standard option (blue bracelet). In general, the food was not good, )you can only use 7 restaurants out of 22 options). To have access to better restaurants and services you HAVE to do an upgrade to black bracelet or join the club (gold bracelet).
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Dec 21, 2024
Coyote loco restaurant
Fernando was amazing he really took care of us and was super attentive definitely come here and enjoy a great time and have some amazing food my favorite was the breaded chicken breast. When you come here ask for Fernando he will make sure you have a great time and is very knowledgeable about everything that the resort has to offer
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Dec 21, 2024Over all nice,I have read the reviews before I came here,I was very scared.wasnt as bad as i thought.
Our stay was good,few things, the toilet was not flushing and all though I'm not handicap, they need more wheel chair accessibility.stairs are terrible.but over all nice time. Food lines are long. And not enough pool chairs.the reviews scared me.but not as bad as expected