Resort Details

Dining
OnSite Dining
  • Bars
    -Two bars: Lobby bar and Beach bar, both of them with waiter service available.
    -Snacks bar opened 24 hours.

    Dress code: No shorts, shirt and sandals.
  • Restaurants
    Four restaurants, one Buffet service and three a-la-carte for dinner.
    -Albatros (buffet) Breakfast, lunch and thematic dinners every night.
    -Claraboya for breakfast, lunch and dinner a la carte service. Seafood cuisine specialty. (reservation required)
    -La Trattoria a la carte restaurants opens only for dinner. Italian cuisine specialty. (reservation required)
    -Mexico Lindo a la carte restaurants opens only for dinner. Mexican cuisine specialty. (reservation required)

    Room service (extra charge per dish).

    Dress code: No shorts, shirt and sandals.
On-Site Amenities
  • 24-hour room service†
  • Babysitting†
  • Children programs†
  • Children welcome
  • Currency exchange†
  • Exercise gym
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Parking
  • Pool
  • 24-hour room service†
  • Babysitting†
  • Children programs†
  • Children welcome
  • Currency exchange†
  • Exercise gym
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Parking
  • Pool
  • Spa†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Meeting/Board Rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Children's program †
    The best place for the little ones is our Barcy Club, with supervised and fun activities appropriate for their age.
  • Direct access to a beach
  • Fitness center on-site
  • Pool

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 12367 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Nice place weak drinks

    The resort was clean and well kept, the drinks were weak, the bed sheets were rough, the front desk was unfriendly all other staff were friendly and accommodating. A huge oversell on the time share. The restaurants were good and easy to book, the buffet was varied.

    Jan 25, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Sisters holiday

    Nice clean hotel with smaller beach. Food was plentiful with a nice variety of. They could use a few more lounge chairs as you are looking for one without a towel on it. Alfredo was always ready with our morning coffee. Great service! Ferry is beside the hotel to bring you to the island.

    Jan 24, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Occidental Cancun

    Beautiful hotel! Personal very attentive, Gracias Alfredo. Food plentiful and they even have a 24 hour snack bar upstairs. Lots of entertainment and things to do if you want but very relaxing and quaint. Ferries to Isle of Muyeres for day trip right beside hotel. Public transportation available to markets in Cancun. The only negative is the Time share reps in the hotel, they are persistent. But overall very nice stay 👍👌

    Jan 24, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    All inclusive trip at Cancun

    We had a wonderful family get together in Cancun, at Occidental. The staff was great and attentive while the property had everything to keep your family entertained. Definitely recommended and would be coming again soon.

    Jan 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Second time there!

    Our second visit! The server staff in the buffet and a late carte restaurants are excellent. Vanilly, Carlos and Guadalupe are always anticipating your needs and take excellent care of you. Food is great at buffet and restaurants Front desk staff like Esmerelda and Luis are great. We had an issue where my son wet the bed and there was going to be a hefty charge but after pleading my case that it was not a staining fluid like blood he saw my point and tore up the charges. Henry De Leon is an awesome bartender Over all a smaller resort that’s great for young kids!

    Jan 19, 2025
Hotel Advisories
  • Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe Municipal Government will be charging all guests in the area of Quintana Roo an Environmental Sanitation Tax of a minimum $5 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

{{title}}