Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
20547 reviews
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Apr 07, 2025Amazing vacation!
This was the best vacation I had in a long time. The food was very good. This hotel us clean, the room was very comfortable But the best of all was the staff and entertainment I will be going back for sure I highly recommend this hotel The pool chairs would need to be updated
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Apr 05, 2025
Best of the best
Stayed January, May, August, October 2024 and January 2025 feel in love with this Hotel from the very 1st visit, nothing is ever to much trouble for any member of staff, everyone is always polite, food always amazing and plenty of choice, rooms very spacious and clean, plenty of drink choices -best bartenders Johan down at the pool bar and sexy Black in the lobby, amazing shows, entertainment team you guys are amazing you work your butt's off in that heat, morning noon and night making sure the guests are happy, always have the best time with guys, your like family now, big shout outs to chipi jamer, shaggy, drama queen, chicken legs, wilkin, gabriel and rudy miss you guys, will be back soon
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Apr 05, 2025Eautiful suuoundings, great food, needswork
It's a lovely well laid out resort. Pros....excellent food and staff, beautiful beach and pool area. Trollys that went around the resort every 10 minutes so easy to get around. Steak restaurant wonderful. Cons..noisy with thumping music on the beach and pool area. Also, patrons were allowed to go out in the morning and save chairs at the pool and beach area. Some of these chairs were never even utilized. There are a lot of feral,half starved cats at the resort. Made me sick to See them..disgraceful. . Also, I asked for ground floor because of rebuilt knees and they put me on the 2nd floor. Not pleased. And the air conditioner room 4226 was extremely noisy and kept switching off and on making it difficult to sleep. The resort is old and maintenance required. I actually got hit with a piece of falling cement from a 2nd floor balcony. Although i did enjoy the beach area and food, will not be going back. I would not consider this a 4.5, 5 star resort...
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Apr 05, 2025
Great beach, great food, excellent service!
Beds are comfortable, the bathrooms are lovely and updated and the beach was probably the best one in the area. Games on the beach every morning were very entertaining. Could use more shady spots for those of us who can’t tolerate a lot of sun but would still like to be outside. Food was abundant and delicious wherever you chose to eat. Only ‘complaint’ was some nights the entertainment in the lobby area was excessively loud. Especially the local Spanish singer whom I’m sure has a lovely voice but the volume made it unbearable to listen to. Would have enjoyed a few more ‘North American’ tunes. All staff were friendly and courteous 🙂 would recommend this place to family and friends for sure!
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Apr 05, 2025Enjoyed the caribbean sunshine but the hotel standard is not so hot!
We stayed for two weeks and upgraded to the Privilege option. A lot of the staff were very nice and tried to make our stay enjoyable, however, the experience doesn’t compare to other H10s that I have been to. The food and drink choice let the hotel down. Hence the three star rating. For the price, it was not good value for money. The food was hit and miss. Certain restaurants e.g. the Italian were excellent. Ramfis and his staff provided first class service at the Italian a la carte. Every time, the food was excellent and was the best food we had throughout our stay. The Japanese restaurant show cooking was also really good and is an experience not to be missed. Aside from that, the food wasn’t of the standard that I would expect in the other a la carte restaurants. The privilege dinner was also a let down to say the least. The animation team tried to keep everyone entertained day and night, but overall the entertainment was not to our taste. Drinks: there was a lack of quality wine choice for the all inclusive, even as privileged customers. That said, to end on a high note, the staff around the privilege pool section were great from the guys providing the towels, drinks, food, even the gentleman collecting the glasses, were all very attentive. Overall, it was nice to get some winter sun, but I don’t think that we will be returning.