Location
Riviera Maya, MexicoProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15436 reviews
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Dec 02, 2024Recommended, but keep an open mind
Bear with me on this, as I want to be honest, so I want to give as much detail as possible. The TLDR is: would I recommend this hotel? Yes. BUT, keep an open mind So now our thoughts: We booked this hotel because it was vastly cheaper than other TUI available hotels in the area, and as we were going for two weeks, this made a difference. The reviews were mixed but mostly positive on Trip Advisor, so we came with minimal expectations. Overall, this is not a 5* resort. We'd agree with other reviewers that this is an OK 4*. Here's some of our key reasons why, and we'll start with the negatives (scroll down for the positives, as there are plenty): 1) Breakfast service was hit and miss. Sometimes, we'd have finished breakfast and be getting ready to leave before being offered a coffee. Sometimes, we'd ask for drinks and never get them. Buffet food was regularly empty and not restocked for the half hour we were there. Some food was cold, and much looked better than it tasted. Nice they left out prosseco and orange juice to help yourself. And sometimes (again adding to the hit and miss) they'd bring around Irish cream for your coffee. Lovely touch, just be more consistent. 2) The resort was mostly clean, but the coati's make a right old mess - not the hotels fault. The main areas are cleaned quickly, but the stairwells/entrances in the living areas could be left dirty for days. 2-3 cleaners specifically for these locations could make a HUGE difference to the overall feel of the hotel. 3) Similar to point 2, general maintenance of the hotel is starting to crack, but we did see plenty of people working to fix, paint, fill, and repair. However, they MUST immediately fix the buffet restaurant roof. Far too many leaks that made walking around a serious hazard when it rains and an injury claim is simply waiting to happen. How no-one slipped was more of a miracle than anything. Additionally, all paths around the hotel are quite uneven now. We had a few trips here an there... last thing we want on holiday is to be spending all our time looking at the floor trying not to trip over. Before I make it sound dire, it's important to note that we did have a good time here. 1) they're working hard to restore and maintain the beach. We saw staff every day clearing seaweed, rebuilding the sand bunker that protects the pool etc. - all very hard working. Personally I enjoyed the beach - yeah it doesn't look like the original hotel photos as other people have pointed out, but it's more than adequate unless you're a massive beach lover hoping for miles of white sand. The sales touts by the beach always walked away as soon as we said no thank you. There were lots of them, yes, but they never nagged. In fact, we got some awesome deals on some trips out to cenote's and to Tulum with them. About half the price of the major tour brands. 2) The a la carte restaurants are all fantastic - especially Sakura. The steak house is nice too... that ribeye steak 😋! All far better than the buffet so well worth booking - some of which you can do online, some are walk-in and some you have to book at the man outside the buffet. 3) They have some superb staff. Carlos, (one of the managers?) Who was greeting and seating people was legendary. All the ladies bringing drinks in the lobby bar were terribly nice. The lifeguards were attentive and made clear if you were doing something dangerous (other people... of course) 4) the rooms - honestly I don't know what people's problems were. The aircon worked perfectly well - too well at times. I think they've started scenting the air-conditioning too? It always smelled nice when we walked in - not musky at all. No complaints at all. In fact, we've stayed in worse rooms at nicer hotels. The hotel is well laid out. You can walk from top to bottom in 15 relaxed minutes, and the buggy will stop to pick-up/drop-off anyone at any point which is handy. They have some shops for essentials too. OH and the coffee shop and ice cream shop were nice additions. Check in was longer than it needed to be, but we were able to avoid the 'upgrade' shpeel thankfully. In sum: yes, we recommend this hotel. Don't come with sky high expectations, but don't let that suggest this is a bad hotel - it's not, by any means. And if they can work on the things mentioned here, no doubt they could be on their way to that 5 star it's advertised as.
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Nov 30, 2024Good all rounder..... we really enjoyed it
Had a lovely time at the ORP, and in my view a large resort that will suit any traveller. We saw families, muti generations, couples and grouples of friends.... this large resort seemed to suit all ages. We enjoyed all restaurants, and the service from all the staff. We were in the adults only Beso which allowed al a carte breakfast in the Blue Moon which was such a lovely start to the day, all staff super good. Thank you to Irene in the lobby, I have never seen such a more hard working staff member, she looks after everyone and she definitely makes a defence in this area.... she is fast, friendly and honest, we loved her. We would return here in the future. They need more chairs and tables st the beach bar so that hou can enjoy a drink and beach and see views.
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Nov 29, 2024
Incredible experience
I had a really good time with my kids, I never spent a good time like this in a hotel before, my kid had her face painted, something that only in Mexico happens. The gotcha was fun, Regina the TripAdvisor was always taking care of the kids and having fun with them!! Thanks Ocean Riviera Paradise!!!
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Nov 29, 2024Please choose a newer resort
I bought a privilege room for us. What a waste of money, there is no difference if you’re staying in the privileged room or regular one .They said that there is a separate pool, which half is being used by other members.At the beach it was a horrible private area far from everything ,it was worst than the regular beach. Never used once. The entire resort it’s old ,it’s really needs a good renovation , the beds are old and the mattress I can’t even describe ,I had the worst vacation. In our package it was included a private butler ,what a joke. When we arrived I asked him to make for us a reservation at the Surf and Japanese restaurants ,that was on Thursday ,he told us that we have to wait until Monday to reserve those restaurants. When I texted him ,Monday and Tuesday he was telling me I should try Italian or Mexican and I was keep telling him that I want specifically those 2 restaurants than he didn’t even reply back so we had to use the buffet instead. Manuel please reply back to your customers, I believe that is your job.Apparently you failed. And I’m usually don’t feel comfortable to complain but I think people needs to know not to waste your money on those special rooms with double the cost, the only difference you will see is the different colours of the wrist bands, that’s all. And we usually travel 2-3 times per year trying to experience different resorts and we go back to the ones we like, and I can’t recommend this resort, can stay at a nicer resort for even cheaper prices.
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Nov 29, 2024
Seond time around
We recently stayed at ORP for the second time. They have made many improvements to the property. If you have read any reviews then you know about the beach, it is what it is, but there is a lovely pool beachside. This time we did stay in the Eden Building Master's Suite as Privilege, our previous stay was El Beso Junior Suite. We visited during a tropical storm so there was a lot of water hitting the resort. We had some leaks that lead to a musty smell but that would happen anywhere in the tropics. OPR gave us a dehumidifier upon request and anything else we needed to help with the situation. We really appreciated that we recognized most of the staff from the year prior and they seemed just as engaging. Our butler was Ariz, she did everything we ask of her. She was extremely helpful with our needs however, we did not need too much. The staff at the Privilege Lounge were amazing. Starting with Vasti in the am and Moses in the pm ( I guess they were in a management role). The were always smiling and accommodating especially during the busy times. The waiters: David, Ricardo, Estabon, Alexis and Alphonso were attentive, prompt and efficient. And my husband's favorite bartender was Carlos whom always has his drink of choice ready to go. Another standout waiter from Pez Vela at lunchtime was Miguel. He always hustled around but with a big smile and always kept our drinks full. And our other favorite bartender at the Lobby Bar was Olegario, I had even remembered him from the bar at the Ocean Pool last year due to his good attitude. I have read many reviews asking if Privilege is worth the extra money. I guess after doing ORP with and without Privilege I would say if you can afford it, yes. If not, there is no reason to worry about having it. We enjoyed the Privilege Lounge for breakfast, but the buffet is massive. The extra seating is nice at the El Beso pool and beach. But, we didn't use the beach area. This was probably due to the tropical storm. The water was rougher than usual and I prefer the pool. The resort is working hard on updates, the employees are long term and it is a great location. Ultimately, the choice to have a great vacation rests in your own attitude. But, don't let any of the negative reviews scare you. This is a great place to vacation. OPR Management, please be proud of the employees I have listed as well as countless others.