Resort Details
- Various Lounges/Bars
El Lobby Bar
El Pool Bar
- Various Restaurants
Azul - Buffet with International Cuisine
Almar - Mexican-Peruvian Cuisine
Hakka - Asian Cuisine (Temaki & Sushi)
El Botanero - Snack bar and finger food
- 24-hour front desk
- 24-hour security
- Accessible facilities†
- All-inclusive meal plan
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter†
- Bilingual staff
- Car Rental Services†
- 24-hour front desk
- 24-hour security
- †
- All-inclusive meal plan
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter†
- Bilingual staff
- Car Rental Services†
- Children programs
- Children welcome
- Concierge desk
- Currency exchange†
- Elevators
- Exercise gym
- Gift/News stand†
- Housekeeping - daily
- Ice machine†
- Laundry/Valet service†
- Parking
- Room service
- Tour/sightseeing desk†
† Fees may apply
- BeachDaily activities at beach are offered for adults and children.
- Fitness center on-site
- Outdoor poolHotel has 1 pool bar. Daily activities are offered at the pool for adults and children.
- Spa †
Hotel has a Wellness Center & Spa
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3098 reviews
-
Mar 11, 2025Best Workers at the resort
Best trip ever due to some amazing people! Kevin who checked us in gave tremendous recommendations and was very friendly the entire stay checking in on us daily! Enrique was the pool bartender who had amazing service and charisma. Kept the drinks flowing and made for an exciting time at the bar! Antonio was at the lobby bar and read our minds. Always made fun and fresh drinks with a smile on his face! Thank you to these amazing people who made our stay and much more behind the scene!
-
Mar 11, 2025
Amazing stay with great employees
The hotel exceeded our expectations in every way!!! Kevin was very welcoming at check in as well as throughout our stay. Fun to talk to, gave advice on activities and food. Just an overall welcoming presence as well as extremely helpful throughout. Enrique at the pool bar was another outstanding employee. Made everyday so much fun. He really got to know us and our orders so always was one step ahead of us which made us feel welcome and special. Talking to him and receiving outstanding service was a highlight of our stay.
-
Mar 09, 2025
Amazing spa
We had an amazing stay at Óleo Cancún Playa, but the highlight of my trip was definitely the spa experience! From the moment we walked in, the atmosphere was calm and inviting. Isabel and Usiel were absolutely incredible—professional, attentive, and truly gifted at what they do. My massage was one of the best I’ve ever had. If you’re visiting Óleo, do yourself a favor and book a spa treatment with them. Highly recommend!
-
Mar 03, 2025Came for the beach - was not disappointed!
My partner and I came here specifically for the beach. It was amazing! Kevin was also fantastic - smooth check in and check out. Shout out to Dj Chocolatte, we had a blast at the pool! And shout out to the staff by the pool for keeping drinks flowing! :D
-
Mar 02, 2025
10/10
We absolutely loved it here. My partner and I are going to come back (God willing) next year or sooner, we enjoyed it here that much. The service was amazing, the staff is very friendly and welcoming, and the food was also amazing. Thank you to Charlie, Jose, Roberto, Kevin, Efrain, Erika, Felipe, Berna, Armando, Wenceslao, Vane, and a very special thanks to Gregorio, who always made sure our in-house dining experience was always to our liking. Without these people, the experience would not have been the same at all. Thank you to everyone for the amazing memories that will stay with us forever! Kevin & Alejandra
- AdvisoryThe Municipality of Benito Juarez will be charging an Eco Tax of 24.18 Mexico Pesos (approx. $1.26 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryA minimum mandatory hotel-imposed fee of $26.06 MXN (approximately $1.50 USD) per room, per day will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.