Location
Turks & Caicos - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1485 reviews
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Sep 22, 2024Great place to celebrate
We thoroughly enjoyed our stay there celebrating our 30th wedding anniversary along with two other couples! We walked into our room and found a beautiful cake and card wishing us Happy Anniversary. All of the hotel staff was very accomodating. When we checked in, there was an issue with the room that was assigned to us, however, the front desk went above and beyond to remedy the issue (thank you Mali J). Housekeeping did an amazing job every day. The meals at all the restaurants were very good especially the included breakfast which had quite a wide variety to choose from (Thanks Jane for greeting us every morning with your sunny smile)! Concierge (shout out to Michelle H) did great with recommendations for excursions and car rental and was very accomodating when it came to trying to please everyone in the group. Great beach, pool and spa (Mo gave me the best massage)! Also, not too far a walk into town if you walked along the beach. Really our only complaint was inconsistent fares quoted to us when we needed transportation to town or other restaurants.
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Aug 28, 2024Amazing location but service is lacking
The location on Grace Bay is stunning, probably one of the nicest spots on what is (in my opinion) the best beach in the world, away from the crowds and the massive AI hotels - I had stayed at this resort nearly 10 years ago and came back mainly for the beach. The pool is nice, although quite crowded/sometimes hard to get a lounger. The rooms are large, slightly older but no real issues and anyway we didn’t spend much time in the room. What really let this place down this time is the service. Staff are generally at best indifferent and at worst downright rude. There were a few notable exceptions (Whitney at the concierge was amazing, as was the bellman and the lovely lady in charge of omelettes at breakfast- unfortunately didn’t catch her name), but in general we were made to feel like a massive inconvenience every time we asked for something. Examples included: not showing us to our room on arrival, no baby crib even though we requested it in advance (we had to call three times before someone finally brought it 1.5 hours later, baby was grumpy after a long haul flight and wanting to go to bed), servers at restaurants standing around chatting to each other rather than seating guests at breakfast then getting annoyed when we requested menus, high chair etc, beach staff just sweeping rubbish, including glass, left by previous guests on the loungers onto the sand instead of removing it. There is a 12.5% service charge added to all bills then the staff expect to be tipped on top of that. The hotel was also being used for several US ‘corporate incentive’ reward trips while we were there (maybe explains the many positive reviews re service - I’d probably be less judgmental if it were a free trip rather than one I’d paid hundreds of dollars a night for!) so it was crowded and there were very limited dining options for non-corporate retreat guests. The outdoor beach restaurant was closed 4 of the 5 nights we stayed and we were told the only option was the fine dining restaurant- not ideal with a small toddler in tow so we ended up having to dine outside the resort but there is nothing in walking distance so it’s either a taxi or hotel shuttle to their sister hotels’ restaurants (where incidentally both the service and food was much better despite the other hotel being at a lower price point). All in all, I wouldn’t return again despite the stunning location as there are better options in Grace Bay and beyond.
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Aug 24, 2024
You Cannot Go Wrong Staying Here!!
Our visit was nothing short of perfect. The resort is beautiful and quiet. The dining options served delicious food. Staff and management were responsive and kind. We used the massage and got a couples massage and both of our massage therapist did an amazing job. After our massage we sat and were served champagne and chocolate covered strawberries. We travel often and usually the beach area is great or the pool in, in this instance both were wonderful! We took the complimentary bikes twice and road into town and it only took us 5-10 minutes. Our entire visit from beginning to end was wonderful. We will definitely return!
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Aug 23, 2024
Johnte at the beach!!!
Johnte at the beach was amazing!! Unreal service and much attention to detail. Kept us hydrated all day and always with a smile and great conversation. They ran out of our favorite beer at the beach bar and he would literally run to the other bar to fetch our favorite.
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Aug 22, 2024
Great vacation at Turks and Caicos
A beautiful place with exceptional service! Everyone went above and beyond to make our visit one to remember. A special shout out to Jane - she was always happy and very helpful! I was disappointed with the snorkeling in the beach area - but I’m sure there are excursions available to good snorkeling areas.