Resort Details

Dining
OnSite Dining
  • Bana Restaurant
    This contemporary Pan-Asian restaurant adds a global element to the Paradisus’ dining experience. Located in a beautiful and soothing Zen terrace it is the ideal location for anyone wanting to be in the center of it all. The Asian fusion menus include both Western and Eastern style sushi being served.

    •Cuisine: Japanese fusion
  • Blue Agave Bar
    Agave is the key to great tequila, trust us. Mezcal, Raicilla, Bacanor are some of liquors derived from agave you can taste before or after a bite in the restaurant. With pride in all Mexican flavors, Blue Agave also offers a full range of national beers and, of course, traditional margaritas!
  • Blue Agave Restaurant
    Tacos and tequila are a match made in Cancun beach heaven. This Paradisus resort favorite offers Mexican staples and a wide assortment of authentic foods, tequilas and beers. Let our friendly staff take you on a tour of the country’s flavors.

    Type of cuisine: Traditional Mexican taqueria and a wide selection of traditional dishes combined with the best mezcales, tequilas and beers.
  • Coco's Beach Club
    Picture yourself on the beach, the soft, white Caribbean sand and warm, turquoise waters, with a cold, refreshing cocktail in your hand. Beach Bar is true to its name and conveniently located on the beach.
  • Enso Restaurant
    • Exclusive The Reserve restaurant
    • Cuisine type: International 
    • Schedule: Breakfast, lunch and dinner 
    • Access: The Reserve guests, families and adults 
    • Dress code: Resort casual 
    • Opens daily
  • Food and Beverages Spots:
    Nespresso Coffee Corner 

    ? Coffee and pastries to enjoy sweet moments Gelato Corner

    ? Artisanal ice-cream Food Truck 

    ? Snacks by the pool 
  • Fuego Restaurant
    Experience the heat at Fuego, where hot Latin inspired flavors are ready to tempt you. Ceviche and the freshest seafood come together in one of our best restaurants. Your tastebuds will need their passport for this culinary voyage.

    Type of cuisine: lunch - Burger Boutique; dinner - “Nikkei Style” Peruvian cuisine


  • Ginger Bar
    A great place to sample delicious cocktails, accompanied by stunning views of the beach and sea. Easy 
    and perfectly situated to let you enjoy Cancun’s beautiful beaches and views.
  • Ginger Lounge
    Guests can enjoy tropical smoothies and trendy cocktails in this eco-chic style bar with natural tones and 
    pastel colors.
  • La Palapa Bar
    Exclusive for The Reserve guests. Adults only.
  • La Palapa Restaurant
    International gourmet cuisine

    This is The Reserve VIP excusive treat where scrumptious la carte entrees and impecable service are on the menu. Overlooking the calming waters of the Caribbean, our expert staff delivers everything from enticing salads to specials made to leave you smiling.

    Access: The Reserve guests only.
  • Malva Food Bazaar
    Open for breakfast, lunch and dinner, Malva Food Bazaar will offer guests a wide range of enhanced dining options, including a bakery with fresh bread baked every day and a specialty smoothie and juice bar. During lunch and dinner, guests will be able to pick from world-cuisine stations including, salads, meat, fish, and plenty of vegetarian and vegan options.
  • Mole Restaurant
    You have never had Mexican food like this. Now you can experience the authentic, rich flavors and various layers of Mexican contemporary cuisine. The food is the star at this restaurant starting with special made-to-order quesadillas.
    Tradition and modernity combine in the decoration. The best table in the house goes to the corner overlooking the Caribbean. This might make for the best Mexican meal of your life.

    •Cuisine: Contemporary Mexican
  • Red Lounge Bar
    Guests sip on tropical cocktails as they sway to music carefully curated by the DJ in this modern, sexy lounge. Close your eyes and you can almost feel the warm waters and hear the voices of guests enjoying this hot spot.

    •Adults only
  • Sal Steak Cave
    A Steak Cave for meat lovers where the best cuts combine with exquisite roasting techniques to produce the most succulent results in an adults-only space with a central open kitchen, dry-aged beef and a wine cellar. SAL is a must-taste restaurant.
    •Cuisine type: À la carte Steak Cave
    •Adults only
    •With additional charge

  • Sunset Grill
    • Excellent option in front of the pool to taste healthy and traditional snacks. 
    • Cuisine type: snacks 
    • Schedule: lunch 
    • Access: Paradisus, The Reserve guests 
    • Opens daily
  • Swim Up Bar
    In this water paradise one doesn’t have to leave the pool to order the next round of drinks. This swim up bar located in the South Pool is a great gathering spot for guests to sip and mingle under the glorious Caribbean sun.
  • Toji Bar
    Chai, Ginger, Cardamom, Tapioca, Green Tea and Lichee are just some of the Asian inspired ingredients that flavor the cocktails in this Cancun paradise. Sake, paper lamps and décor accents come together for a full Asian-inspired experience.
  • Vento Restaurant
    The Mediterranean serves as the inspiration for Vento. The breezy, palm-lined terrace sets the mood for the light, fresh Mediterranean-inspired menu. Diners can enjoy pizza from a wood-fired oven and freshly made pasta.
On-Site Amenities
  • 24-hour room service†
  • Boutiques/stores†
  • Business center†
  • Children programs
  • Exercise gym†
  • Gift/News stand†
  • Golf†
  • Internet services
  • Pool
  • Restaurant†
  • 24-hour room service†
  • Boutiques/stores†
  • Business center†
  • Children programs
  • Exercise gym†
  • Gift/News stand†
  • Golf†
  • Internet services
  • Pool
  • Restaurant†
  • Room service†
  • Spa†
  • Tennis court†
  • Travel agency†
  • Turndown service

† Fees may apply

On-Site Recreation
  • Children's program
    Baby Club: 1 to 4 years old
    Kids Club from 5 to 10 year old
  • Golf †
    Stepping onto the beach is some people’s idea of the perfect vacation. For others, it is putting the ball in the hole 30 feet away. If you are either of these types of people, then we have you covered. Just steps away from the hotel or beach you can shoot a quick 9 holes on our par 3 course.
  • Gym
    The spacious gym includes a combination of cardio and resistance equipment with treadmills, climbers, exercise bikes, weight training machines and free weights. As part of the holistic approach and methods of Yhi Spa, the Wellnes Center offers Yhi Moves, which includes fitness, personal training and wellness activities with personal trainers that evaluate the individual needs of each guest and develop specially adapted personalized exercise programs.
    Gym is only for adults over 18 years old.
  • Pool
    The resort has 4 spectacular pools.
    1 Adult pool exclusively for The Reserve Guests.
  • Spa †
    The Yhi Spa Wellness Center offers a variety of activities and fitness equipment for all styles and exercise preferences. In the movement studio, the guests can practice yoga quietly or take a lesson of Tai Chi, or put the heart to one hundred with a spinning session.
  • Teen programs †
    Life enriching activities for teenagers from 11 to 17 years old
  • Tennis court †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 20769 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Absolutely Beautiful!!!

    Paradisus Cancun exceeded my expectations! I've travelled extensively to many AI resorts, and this was one of my favorites. After reading some poor reviews, I was slightly concerned, but there was nothing to worry about! I will preface this review by mentioning that we upgraded to the Reserve, Adult's Only section and I would highly recommend this. The resort itself is gorgeous with high ceilings, running water, greenery and relaxing smells wafting through the air. Upon arriving, we were ushered off to a private check-in where we were encouraged to begin enjoying a cocktail and charcuterie snacks in the atrium while waiting. What a feeling of indulgence after the flight and transfer! Check-in was quick and seamless, after which our personal concierge (Mario) booked our restaurant reservations, bali beds and sunset cruise (included for Reserve guests) for the week. Mario would also provide daily updates on WhatsApp to remind us what was scheduled. Our room was a Sunset view in building 5 - Reserve section. I know some reviews mentioned outdated and/or poor rooms, but ours was lovely. It was comfortable, well equipped and the shower had fantastic water pressure with hot water on demand! One note, when staying on the sunset side, some previous reviews complained about hearing bass thumping all through the night from a nightclub across the street. We could hear this if we happened to wake up and listened for it, but it did not cause us issues at all. In all honesty, the air conditioning in our room was louder. If you are somebody that needs total silence when you sleep, I'd recommend bringing earplugs. The next thing I will mention is the food, which was wonderful! We consider ourselves "foodies" and thought the presentation and taste was outstanding. Not every dish was our favorite, but that can happen anywhere, and I did my research before coming to ask others what their favorite appetizers, entree's and desserts were. Each restaurant was distinctive ,uniquely decorated, and very elegant. We belong to a dinner club, and often mentioned that what we were presented with was "dinner club worthy" Lol. We dined at Lemon Fish, Sante, Sal Steak Cave (also included for Reserve guests), Capella, Augamarina and Cielo. All were good, but Lemon Fish, Sante, Sal's and Cielo were my favorite in terms of food. Sante and Agamarina also got high marks for being outside with outstanding views. The menu is available via a QR code when you sit down, although you can get view full listing of menus on the Melia app to plan before hand. Most menu items are included, and the ones that are "extra charge" are clearly noted. I saw complaints about this as well, but virtually every resort offers upgrades for those that wish and the food/drink that was included was fabulous in my opinion. I will mention that we only ate in the main buffet once (dinner on the first night), and thought it was pretty average. Had we eaten there all week, this might be a different review. Each morning, we had breakfast and lunch in the reserve's atrium or Sante (the outdoor restaurant for reserve guests). The menus were varied and the breakfasts were absolutely delicious - extra bacon and mimosa's each morning - no problem! In fact, nothing seemed to be a problem at Paradisus. The staff in the reserve section was awesome, providing attentive restaurant and poolside service. Every expression of gratitude was met with "It's my pleasure". They were always smiling and gracious. I would like to highlight Louis and Lorena in the atrium, Cesar, Valeria and Fernardo at Sante and Victor and David, the pool concierges. Each one of them was delightful and made sure we were comfortable and satisfied. When staying in the reserve section, our concierge was able to reserve a poolside bali bed twice during the week. For the other days, you can put your name on a waiting list the day before you'd like it. We were lucky and were given beds for the entire week. Not only did Victor and David try to get us beds side by side with the other couple we traveled with, but they'd set us up each day and make sure we were comfortable. No sooner would you lay down, when one of the Sante servers mentioned above would come to see if they could bring a drink. The staff was really amazing. There was varied evening entertainment, but it seemed mostly geared to families, and my one recommendation would be to have a lounge with bands or singers that focuses on more laid back, adult entertainment. I've really enjoyed this at other resorts and it was the one thing I did miss a bit. There's nothing like a fabulous dinner followed by a nightcap with music. The beautiful pool was heated and and the ocean/sand was absolutely stunning. This leads me to my only drawback of the vacation which was the weather. It was cloudy/rainy and very windy for most days we were there, which prevented us from enjoying the beach as much as I would have liked. Although this was disappointing, it certainly wasn't the resort's fault, and the staff really tried their best to make up for it by asking if their was anything they could bring to make us more comfortable. Food and drinks galore!! I realize that had we not stayed in the Reserve section, we might have a different view of the rooms and resort itself. I understand that Paradisus Cancun will be closing for a year in June to complete renovations and upgrades. However, when they open again, I'd really love to go back!

    Jan 29, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Birthday

    We went there for my grand daughter’s birthday and we had a great service by Jesus Angelica and yajaira at Lemin Fish restaurant they were so accommodating with decorations and birthday wishes thank you all we enjoyed our stay and certainly we recommend this hotel

    Jan 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    dinner at LemonFish

    the food in lemon fish was delicious (prepared by chef David and Fanny), I give it 5 stars. also our waiter Jorge was very friendly, helpful and accomodating. the overall experience was great and i recommend everyone to try it at Paradisus Cancun

    Jan 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful resort!

    This is a Wonderful resort especially for people with mobility issues! I felt like the Queen Bee because all I had to do was call the front desk and a wheelchair and attendant took me anywhere on the property. Also room service was quick and delicious!

    Jan 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    amazing!!

    The hotel was so accommodating and the staff was excellent. Veronica, Ivette, and Jenny were awesome. Our rooms were amazing, the food was great, and the beach was so clean, but the color of the water doesn't even look real. Couldn't have had a better time, recommend to all.

    Jan 28, 2025
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 75.99 Mexico Pesos (approx. $5.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fee are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

    ***Important information for our guests***
    Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

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