Resort Details

Dining
OnSite Dining
  • Bana Restaurant
    This contemporary Pan-Asian restaurant adds a global element to the Paradisus’ dining experience. Located in a beautiful and soothing Zen terrace it is the ideal location for anyone wanting to be in the center of it all. The Asian fusion menus include both Western and Eastern style sushi being served.

    •Cuisine: Japanese fusion
  • Blue Agave Bar
    Agave is the key to great tequila, trust us. Mezcal, Raicilla, Bacanor are some of liquors derived from agave you can taste before or after a bite in the restaurant. With pride in all Mexican flavors, Blue Agave also offers a full range of national beers and, of course, traditional margaritas!
  • Blue Agave Restaurant
    Tacos and tequila are a match made in Cancun beach heaven. This Paradisus resort favorite offers Mexican staples and a wide assortment of authentic foods, tequilas and beers. Let our friendly staff take you on a tour of the country’s flavors.

    Type of cuisine: Traditional Mexican taqueria and a wide selection of traditional dishes combined with the best mezcales, tequilas and beers.
  • Coco's Beach Club
    Picture yourself on the beach, the soft, white Caribbean sand and warm, turquoise waters, with a cold, refreshing cocktail in your hand. Beach Bar is true to its name and conveniently located on the beach.
  • Enso Restaurant
    • Exclusive The Reserve restaurant
    • Cuisine type: International 
    • Schedule: Breakfast, lunch and dinner 
    • Access: The Reserve guests, families and adults 
    • Dress code: Resort casual 
    • Opens daily
  • Food and Beverages Spots:
    Nespresso Coffee Corner 

    ? Coffee and pastries to enjoy sweet moments Gelato Corner

    ? Artisanal ice-cream Food Truck 

    ? Snacks by the pool 
  • Fuego Restaurant
    Experience the heat at Fuego, where hot Latin inspired flavors are ready to tempt you. Ceviche and the freshest seafood come together in one of our best restaurants. Your tastebuds will need their passport for this culinary voyage.

    Type of cuisine: lunch - Burger Boutique; dinner - “Nikkei Style” Peruvian cuisine


  • Ginger Bar
    A great place to sample delicious cocktails, accompanied by stunning views of the beach and sea. Easy 
    and perfectly situated to let you enjoy Cancun’s beautiful beaches and views.
  • Ginger Lounge
    Guests can enjoy tropical smoothies and trendy cocktails in this eco-chic style bar with natural tones and 
    pastel colors.
  • La Palapa Bar
    Exclusive for The Reserve guests. Adults only.
  • La Palapa Restaurant
    International gourmet cuisine

    This is The Reserve VIP excusive treat where scrumptious la carte entrees and impecable service are on the menu. Overlooking the calming waters of the Caribbean, our expert staff delivers everything from enticing salads to specials made to leave you smiling.

    Access: The Reserve guests only.
  • Malva Food Bazaar
    Open for breakfast, lunch and dinner, Malva Food Bazaar will offer guests a wide range of enhanced dining options, including a bakery with fresh bread baked every day and a specialty smoothie and juice bar. During lunch and dinner, guests will be able to pick from world-cuisine stations including, salads, meat, fish, and plenty of vegetarian and vegan options.
  • Mole Restaurant
    You have never had Mexican food like this. Now you can experience the authentic, rich flavors and various layers of Mexican contemporary cuisine. The food is the star at this restaurant starting with special made-to-order quesadillas.
    Tradition and modernity combine in the decoration. The best table in the house goes to the corner overlooking the Caribbean. This might make for the best Mexican meal of your life.

    •Cuisine: Contemporary Mexican
  • Red Lounge Bar
    Guests sip on tropical cocktails as they sway to music carefully curated by the DJ in this modern, sexy lounge. Close your eyes and you can almost feel the warm waters and hear the voices of guests enjoying this hot spot.

    •Adults only
  • Sal Steak Cave
    A Steak Cave for meat lovers where the best cuts combine with exquisite roasting techniques to produce the most succulent results in an adults-only space with a central open kitchen, dry-aged beef and a wine cellar. SAL is a must-taste restaurant.
    •Cuisine type: À la carte Steak Cave
    •Adults only
    •With additional charge

  • Sunset Grill
    • Excellent option in front of the pool to taste healthy and traditional snacks. 
    • Cuisine type: snacks 
    • Schedule: lunch 
    • Access: Paradisus, The Reserve guests 
    • Opens daily
  • Swim Up Bar
    In this water paradise one doesn’t have to leave the pool to order the next round of drinks. This swim up bar located in the South Pool is a great gathering spot for guests to sip and mingle under the glorious Caribbean sun.
  • Toji Bar
    Chai, Ginger, Cardamom, Tapioca, Green Tea and Lichee are just some of the Asian inspired ingredients that flavor the cocktails in this Cancun paradise. Sake, paper lamps and décor accents come together for a full Asian-inspired experience.
  • Vento Restaurant
    The Mediterranean serves as the inspiration for Vento. The breezy, palm-lined terrace sets the mood for the light, fresh Mediterranean-inspired menu. Diners can enjoy pizza from a wood-fired oven and freshly made pasta.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 21081 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    We had great service the entire trip. One highlight was Jose at Cappella. The service was amazing and he was so nice.

    We have stayed at this hotel for 4 vacations. Always great service and the staff goes above and beyond to make your experience positive. We love the location and the beach is so beautiful. The adult area is great to catch a lunch and the pool is so calm.

    Apr 03, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Dinner at Agua Mariena

    Tonight we went to Agua Marina restaurant at Paradisus Cancun. Martin on front desk and Marco our waiter were superb… as was the food. We had scallops, shrimp and salmon all beautifully seasoned and presented. It tasted very good indeed whilst the ambience under the thatched roof by the seashore was everything we could hope for. Even more, it was made better by the people working there. Thankyou for a making our night.

    Apr 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Bar and ginger party!🎊

    Very beautiful resort!! The lobby view gives me Tulum vibes! 🌴🌴🛖🛖 it was an amazing place, but in special luis from the beach club makes my day better!! His service was personal, also he was nice to me and my couple! The ginger bar party with Daniel from the entertainment team was incredible and the game after the show was so fun hahahaha very good job from those two special workers 🩷✨✨✨

    Apr 02, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Just go somewhere else.

    I was here as part of a wedding venue, but was underwhelmed from the start. No instructions on how to check in for “preferred guests” was available. If you are one of those guests taken to pyramid 5, and your room isn’t ready, you’d have to take your luggage all the way to the main entrance if you want to explore. On top of that, no one explains or offers to make reservations for dinner that day and if they do, not until you get access to your room. For the most part that sums up this place - “left to your own devices”. Pool towels? Get them yourself…. Drinks? You may, MAY, have someone come by, but easier to get them yourself then wait 15 minutes (oh and like the US expect a tip for grabbing a beer). Clear dishes or get another drink? Clear them yourself, or track a server down…. Reservations? Go make them yourself, because even if you have a concierge, they can’t do anything after 1600, and most places are full. While not every experience was like this, the overall customer service is lacking and the hospitality is ZERO. Great example is our wedding party bride books a reservation at one of the restaurants for 12 people the day after their ceremony. Only to be told at check in that they will not only be splitting the group into several tables but absolutely REFUSE to sit them near each other. And this was right when they opened so we were not an inconvenience to a busy restaurant. Let’s talk about the food - average at best. Nothing stood out and everything just tasted grey. In fact the steakhouse for adults only was exactly that - grey steak and not cooked very well. If you’re a bread lover like me, then avoid this place! Breads are dry and stale because they leave them out unprotected but even the croissants taste like packaged bready cardboard and not the wonderful flakey pastry we expect. Liquor seemed very watered down and the included wine was an insult to the pallet. One major exception to my complaining is housekeeping. They stopped by daily to tidy the room, replace towels, and were very kind when called or knocking on the door. Another problem for me was the linens at this hotel; polyester. Which is great if you want to wake in the middle of the in a sweat. Or if you want limp dinner napkins that slide or blow away at the slightest of movement. So when I come to Cancun, I’m avoiding this place. Even with their impending renovation, the lack of class and hospitality is something that a new coat of paint can not fix.

    Apr 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Lifeguards at the Paradisus Cancun saved my life

    I cannot thank the lifeguards at the Paradisus Cancun beach enough for their bravery and quick action. Today, while swimming, I got caught in a powerful current that pulled me deeper into the ocean. Although I can swim, the rough waters overwhelmed me, and I started losing control, fearing I wouldn’t make it back to shore. My teenage son saw me struggling and tried to help pull me out of the current, but the force of the waves was too strong. He was doing his best, but I knew he wouldn’t be able to hold on for much longer before exhaustion set in. In that terrifying moment, the lifeguard acted swiftly and professionally, reaching us just in time and bringing both of us safely back. Their vigilance, skill, and dedication truly saved our lives. We will forever be grateful for their efforts and want to highlight their incredible work to all visitors. For anyone visiting, please be extra cautious in the water—the ocean here can be unpredictable. And to the lifeguard team, thank you from the bottom of my heart! Manain Perez Alvarado, Jhonny Tejoda Munoz, Raul Torres Rivera, you are true heroes!!!

    Apr 01, 2025