Resort Details
- BanaContemporary Asian dining experience features separate entrances for adults and families, stunning Japanese Tatami mat flooring and distinct areas in which to savor Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
- FuegoLatin fusion gastro bar treats diners to spicy ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.
- HadarAdults-only international lunch and dinner buffet delights with sumptuous show cooking and on-the-spot fresh-squeezed fruit juice area.
- LA PALAPAExclusively for The Reserve Adults Only guests. Treat yourself to deliciously prepared international cuisine throughout the day under a beautiful palapa that offers spectacular views. Luxuriously adorned with rich woods and deep blues, La Palapa boasts a casual yet refined ambience.
- MoleMexican contemporary cuisine starring a special "Live" quesadilla area "Tres Marias" style! Diners have three romantic options: private-room dining, air-conditioned restaurant and balmy outdoor terrace.
- NaosEveryone is welcome to this sumptuous International lunch and dinner buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area.
- OlioExclusive restaurant with swim-up bar—Olio serves breakfast and lunch for The Reserve guests, and a Bistro dinner for all. Treat yourself to delicious pasta dishes, juicy cuts of meat or aromatic pizzas in this authentic trattoria, as you bask in the sun by the pool smothered in lush greenery.
- SAL STEAK CAVEMeat lovers delight in mouthwatering meat dishes prepared with the most innovative grilling techniques. Delight in top choice meat cuts seasoned in exciting styles from the around the world, including Josper, Rodizio, Argentinian and American Grill. Top it off with a menu of innovative drinks like Raspberry Milk Punch or Smoking Bloody Mary. Truly an exhilarating dining experience.
- Sunset GrillSnack bar, grill and wet bar.
- The GrillMouth-watering selection of Paradisus Natural salads headline the dinner menu at this Italian-Argentinean grill with a wood-fired pizza oven featuring an outdoor terrace. Becomes a late night snack bar after "Hadar" closes.
- The MarketMouth-watering selection of Paradisus Natural salads headline the dinner menu at this Rodizio grill starring a wood-fired pizza oven and lovely outdoor terrace; becomes a late-night snack bar after "Naos" closes.
- Various Lounges/Bars- Red Lounge
- M Bar
- Toji
- South Avenue
- Blue Agave
- North Avenue
- Swim up Bar
- Gabi Club Bar - VentoDistinctly Mediterranean dining experience offers dining variety on palm-filled outdoor terrace, private party dining room, and air-conditioned restaurant.
- 24-hour front desk
- Baggage hold†
- Bell staff/porter
- Bilingual staff†
- Business services†
- Children not allowed
- Concierge desk
- Doctor on call†
- Elevators Not Available
- Exercise gym†
- 24-hour front desk
- Baggage hold†
- Bell staff/porter
- Bilingual staff†
- Business services†
- Children not allowed
- Concierge desk
- Doctor on call†
- Elevators Not Available
- Exercise gym†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Pool
- Restaurant†
- Room service†
- Safe deposit box†
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
† Fees may apply
- Direct access to a beach
- Fitness center on-site †State-of-the-art equipment:-Resistance machines, including Kinesis®-Recumbent bikes with backrest-Climber, ski machine, elliptical, treadmill-Rowing machine-Weights equipment-Free weights-Multifunctional room with spinning equipment-Studio classes, including Pilates, yoga, spinning and aerobics-Wellness classes-Massage classes-Personal trainer sessions available
- Motorized Water Sports †
- Non-Motorized Water Sports
- Pool
There are 4 pools on-site.
Bali beds are an additional charge ($).
- Spa †Welcome to an authentic temple of rest and revitalization in the heart of Paradisus Playa del Carmen.YHI Spa is a full-service, indoor spa—8,509 sq. ft. (791 m2) of pure relaxation. Treat yourself to body and facial treatments created with Mexican honey, local ingredients and essential oils, and a host of services that will help bring out the very best in you.-Extensive menu of facial and body treatments.-Aromatherapy with essential oils and plant-based products.-22 massage cabins (14 indoor, 2 outdoor, 6 on the beach)-Hot-stone treatments-Sports and relaxation massages-Hair waxing-Beauty salon-Pedicure and manicure-Spa Boutique with wide range of stylish “athleisure” wear
- Golf †Golf course located within a mile of property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16536 reviews
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Feb 20, 2025A great experience, one to be repeated.
This is a lovely hotel, it’s big and split into two, adults only and families. The staff are lovely and very welcoming especially Miriam, who was our concierge for the fortnight she made our restaurant reservations every night and just looked after us so well, making the whole experience just that little more special. The restaurants are great, they too are split into adults only and adults/families. We were in the adults only side and you could make it what you wanted, there was a big pool where there were activities and music going on all the time but as older ladies we chose to use the quiet pool, which was much more to our liking. The beach is also great and again split into two, adults only one families. Our only hiccup was that as I was travelling with my sister we had booked twin beds only to be told on arrival that the type of accommodation we had booked didn’t offer a twin bed option on the adults only side, even though it was advertised as doing so. After some discussion it was resolved but it’s worth double checking when booking.
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Feb 19, 2025
10/10 Diner @ Flora
Shoutout to Flora for a great dinner. The restaurant was very accommodating to our many allergies. Carlos, our server, did a great job and we had an our best meal yet! Shoutout to Carlos Cardoz, chef Daniel, and the captain Bersain! They were exceptional and the service was tremendous.
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Feb 19, 2025Would recommend, with some areas for improvement
Traveled here with my partner between Feb 8-14th. I am very well-traveled when it comes to all-inclusives and this was his first trip as an adult. Overall, we had a fantastic experience. We chose to save money staying on the family-friendly side and honestly enjoyed it more than the adults side!! Pros: Rooms were clean and well stocked each day. Wifi was fast, though not available on the beach (no big deal) The resort was a good size, but not too big, and well maintained. Beach was large with no seaweed. Pools were great, lots of loungers on the family side when we got the day started around 8AM. Habachi on the adults side was our fav restaurant. All the employees we interacted with were incredibly friendly. Drinks were great, bar staff were fast. My partner loved the Nespresso coffee bar and the ice cream shop. Cons: Hallways a little loud when people walked by, as other reviewers mentioned. Lunch/ dinner buffet was extremely lacking. The app for the hotel was glitchy, making reservations in person was frustrating and sometimes a lengthy line. We also had a number of nights when we could not make dinner reservations for 2 people until 9:30PM, even though we were booking days in advance. Our flight home was very late, so we had to check out of our roomprior to us leaving the resort. We had reserved the hospitality area behind the check-in desk prior to our departure, when we arrived at the front desk they told us we could no longer use the hospitality suite. Instead, we were told to get a golf cart to the Family Concierge hospitality suite, which was only a single toilet and shower. This shower only had moisturizer and hand soap, no shampoo/ conditioner. We also could not get a golf cart back to the main lobby to wait for our shuttle. It's unfortunate that our last memories of our trip will be running across the property to get our bus and washing our hair with hand soap. With all that being said, I would still highly recommend this resort to other couples/ families looking for a vacation in this area.
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Feb 19, 2025Not worth the expensive price compared to other resorts
Not worth the money you pay. Cold showers, cold eggs, understaffed. If you stand in a line for omelets on the spot, those are good. Mediocre drinks unless upgrade and pay even more. If you want to go into town, it's a 1.5 mile walk or a $50 taxi ride.
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Feb 18, 2025
MBar - Martini bar
These bartenders make the best Martinis!!!!! They have a great selection on their menu and will customize to your taste. They are super friendly - and like to entertain, from the Espresso martini to Eddy’s special, you will definitely find something to love!
- AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential Golf Rates at Grand Coral.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 79.20 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed