Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4293 reviews
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Apr 25, 2025Un forgettable experience
We stayed for 3 nights and had a great experience here. In particular, I want to give a shout out to the beach security guard Mr.Serranto, who went out of his way to tell us about the Lunar eclipse on our 3rd night there. It was an unforgettable experience.
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Apr 22, 2025Not a resort to relax or unwind.
What a f’ing sh*t show. Arrived on Easter Monday, a huge group had booked the entire resort the week before and trashed the place. When we got our room, there was pee stains on the toilet, makeup on the pillow cases, pen marks all over the chairs, floors of the resort were COVERED in what I’m telling myself is chocolate. We were limited to one restaurant serving buffet. Staff were working their butts off trying to make it better but my god, what a mess. Day 2, non stop pounding techno music ALL DAY LONG. It’s so loud you can’t get away from it. Even by the beach, it’s head pounding bass all day. Forget trying to relax, it’s impossible to read a book or take a nap. I feel like I’m 18 again at a crappy club in downtown Toronto. This is not worth the 8 grand I paid to decompress. We paid for the Reserve ocean view as well and were put in a room with a giant wall, so forget having any kind of view if you’re sitting down. I’m so annoyed that they are pretending to be an upscale resort, I may as well have gone to a RIU and gotten trashed with a bunch of teenagers. If you are looking for a nice quiet upscale resort to unwind, this is not it.
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Apr 21, 2025Disappointed with Beach/Pool Cabana Staff
I stayed at Paradisus Los Cabos with my husband and 2 children. It was nice overall...would give it 3.5 if I could. Restaurants were better than expected since sometimes all-inclusives can be just ok, but we were pleasantly surprised. Don't come here if you are looking for a robust nightlife though. The karaoke was a hit but ended at 10 and not much else going on the other days. The one reason we would never go back is the saving of chairs at the pool and beach. They had an employee named Carlos who would save cabanas at the beach by putting his books and sunblock on the beach beds (all of us started talking about it and realized it and then Carlos admitted that it was his personal items and he made it look like it was a guest's items. He did this every day we were there). He would wait around until he got the right person to tip him quite a bit and then he would give the beds up to them. I saw him confront 3 women who sat down even though they were supposed to be first come, first serve. The beds would sit unused all day or saved by him for people to show up at 3pm. It was maddening. We watched this go on all week. Many of us started talking about it, but we we were told management didn't care and Carlos did what he wanted. He also saved seats at the pool area all day long too and we overheard guests say the only way to get good chairs was to top Carlos (a lot). So the chairs sat unused with people's names on it and marked "The Reserve". We initially thought they were for The Reserve guests, but we came to find out they weren't for the "Reserve" guests. Carlos used the signs to make money to give it to guests who paid him. Either charge for seats at the beach or not, but don't claim it is first come, first serve and allow one employee to decide who gets chairs. It was a battle everyday for everyone as we watched Carlos play games. With that being said, it was a nice resort, great servers at the restaurants, a very pretty beach, but would not go back because of how they allow their staff to "save" seats for the guests who tip the most.
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Apr 21, 2025
Highly Recommend Paradisus Los Cabos
Our party of 3 spent 11 nights at Paradisus Los Cabos (Reserve) and had a great time! We found the property and room to be very clean, bright, and well-maintained. We enjoyed the food and amenities, as well as the live music and lifestyle experiences such as canvas painting, etc. It can get quite loud around the main pool, so if you are seeking solitude, the Reserve area may be more to your liking. We found everything fairly easy to navigate and access, including towels by the pool and service at the beach. The property itself is stunningly beautiful, with a sweeping oceanfront and attractive layout. We generally had great service from most staff (with one exception), but there were some standouts, including: _ Ramon, who greeted us warmly and ensured our vacation got off to a great start! - our Concierge Diego - Lizbeth at the Italian restaurant - most notably, Francisco who worked incredibly hard to provide exemplary and attentive service around the pool throughout our stay - Housekeeping and room service staff, who were friendly and efficient We also appreciated the pleasant and efficient staff at the Nespresso Cafe, where we started each morning. Thank you to the team at Paradisus for a wonderful vacation experience!
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Apr 17, 2025
STOLE MONEY RIGHT OFF MY CREDIT CARD
DO NOT STAY HERE THEY WILL STEAL YOUR MONEY! We stayed here a few weeks ago and was told we needed to give a credit card upon check in that would be charged for incidentals. I assumed it would be a pending charge and when we checked out there were no extra charges so I assumed nothing would be charged on the credit card. It wasn't until I got home I realized there was a $300 charge on my card. I have called 4 times and emailed 3 times over the past few weeks trying to get refunded only to be ignored and I am furious and feel totally stolen from. I can't believe they would run their business this way and be so dishonest. Yikes!