Sitting on a stunning beach with amazing views of the Sea of Cortez is Paradisus Los Cabos, luxury all-inclusive resort. Sophisticated, luxurious, and elegant, 350 suites provide ultimate comfort and a chic atmosphere with unbeatable views. Set on 18.5 acres of land and located in Los Cabos, Paradisus Los Cabos offers world-class facilities, including YHI Spa, Life Enriching Experience program, and flexible and modern meeting facilities equipped with the latest technology.
The Reserve Inclusions
Guests at The Reserve at Paradisus Los Cabos enjoy privileged access to a wide range of services and facilities designed to make them feel like what they truly are:
• Access to La Palapa Restaurant for breakfast, lunch and dinner for The Reserve guests (Adults Only)
• Concierge Service
• Welcome Lounge with internet, snacks, coffee & premium drinks throughout the day, cocktails & snacks in the evening (Adults only)
• Exclusive private VIP check-in/check-out.
• Paradisus Los Cabos Destination Inclusive® Our guests will be able to immerse, enjoy and discover a handpicked selection of our destinations’ best. A real taste of locality and so much more!
• Assistance with priority reservations for activities and restaurants
• Private areas.
Location
Corridor-BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4050 reviews
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Dec 01, 2024A special time in a spectacular resort
We have been coming here for many years and this was our best experience. Our amenities at the Reserve and our Circle experience made it special. Our concierge Roberto Gonzalez Ochoa was very responsive and attentive. He made sure all our reservations and preferences were taken care of. This was very personal service including our time at the beach. He coordinated with Carlos to make sure all our needs were met and we had a daybed. Carlos does a great job managing the beach amenities. The new executive chef has made some great changes to the menus It would be nice to see some catch of the day sea bass added to the menus as we look forward to this in Cabo and had to go off property to get it. The Palapa at dinner was very slow service both times and needed more seafood options on the menu. Our beach dinner was very special because of the setting and the great menu . This was our best experience at this resort
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Nov 30, 2024Our Cabo Vacation - good? Perhaps not great…..
We had a great time here, first time in Cabo. We spent most of our time on the beach. Carlos, Guadeloupe and the rest of the beach staff were attentive and amazing and made being in an all inclusive beach resort what it should have been at the beach. I found the food to be fine for a 7 day stay. Our favorite restaurant was the one that is open for the afternoon, mostly lunch with a beautiful view of the beach. I found that by day 7 that the food throughout the 7 restaurants was tiring but that is just me. The property could be loud at night especially when the DJ was spinning tunes. We had at least one room next door that was inconsiderate late at night. You could hear everything through the walls. Our bathroom was fine but the toilet seat was about to fall off and the shower leaked all over the bathroom floor which caused mold and mildew. The housekeeping crew did come at least one day and attempted to do a deep cleaning. For the most part the room was fine but the noise around us was somewhat annoying. The staff in this property is professional and accommodating, I felt that our comfort and having a pleasant stay was their first priority. If I were telling any fellow traveler what to be aware of it would be the entitled Americans. We had two encounters with people that were just beyond belief and most of my travel is planned around getting away from these people which may be hard to do in Cabo. Would I go back? Been there done it.
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Nov 29, 2024Poor Customer Service
My partner and I stayed at Paradisus last week for 7 nights. This was a last minute reservation because our original plans were impacted by hurricane Sara. We really needed a getaway to relax from our lives where we had experienced some recent tragedies. This was our 4th trip to Cabo, we previously stayed in Le Blanc, Esperanza, and The Palmilla. Even though we read mixed reviews about Paradisus, we decided to give it a try. Unfortunately, this Melia resort needs help. If you’re looking for a luxury 5 star experience, Paradisus is definitely not your destination. We’d rate this resort 3 stars. Food was average, room was average, service was ok as long as you didn’t have any problems that needed to be addressed. Prior to our stay, we requested a quiet room on a high floor, away from elevators and housekeeping stations. At check in we confirmed with Patricia, the front desk rep, that they’d received these requests. Without asking, Patricia gave us a disabled hotel room even though we aren’t disabled but we accepted it thinking that it was going to be a quiet room. Boy, were we wrong. Every night during our vacation, we were woken up in the middle of the night by loud bumps and scraping noises upstairs that sounded like furniture being moved. The hotel construction seemed to be poor since you could easily hear the guests upstairs walking around and closing the bathroom, balcony, and room doors. Every morning, we heard them wake up, stomp around, slam doors, and leave their room around 6 am. Additionally, late at night, the acoustics in the hallways allowed you to hear guests’ voices and the slamming of other room doors. By the morning of Wed, Nov. 20th (3 nights in), we couldn’t take the lack of sleep any longer so we decided to speak in person with Susana, the Front Desk Manager. We complained to her about the loud guests upstairs and we politely asked to be moved to another room since we weren’t able to sleep well. We had been informed by a few concierges that the resort was only at 40% capacity so we naturally assumed that she’d accommodate our request. However, instead of apologizing for the inconvenience and addressing our issue, Susana berated us multiple times for not informing her sooner about the loud noises above us. Additionally, instead of just moving us to another room, her only offer was to speak with the guests upstairs. My partner asked her what would be the next course of action if the upstairs guests were still loud at night after she had spoken with them. Would she move us if they weren’t quiet after her conversation with them? She would not commit to saying yes; she merely frowned and said “trust me” . When we asked to speak to her general manager, Susana stated that she was the manager and there was no one else above her. She asked us for our mobile number and advised that she would keep us informed. Even though we were frustrated and felt unheard, we didn’t have any other option but to trust her. Ultimately, as we feared, she did NOTHING to resolve this problem and she didn’t even follow up with us to see if we were still hearing noises. Guess what? The guests above us were still loud and kept us awake. We were convinced that talking to Susana again was pointless. We chose to turn on the white noise at full volume from our iPhones which was ridiculous but we decided to make the most of our trip. Unfortunately, even through the white noise, we could still hear the upstairs guests at night. Just to make our trip even more fun, during our last couple of days, Paradisus decided to start construction in the room next door to ours around 7:30 AM. Lots of banging and loud music, what a treat! Final note, this property will try to upsell you on upgrades, various timeshares and excursions. What they didn’t tell you was that if you didn’t upgrade, you would be treated like a 2nd class citizen. Many of the employees would first look at your wrist and you could see their demeanor change when they saw you were wearing a regular teal wristband. PROS: ● The beach was the best place for us. You can swim in the ocean and watch the pelicans, seagulls, cormorants, osprey and other birds. They released baby turtles into the ocean daily from this beach. The pelicans dive-bombed for fish into the ocean right as you were swimming so you could see them closeup. The beach was quieter than the relentless pounding of music by the pool. ● Cabanas were free but extremely close to each other so you could easily hear nearby conversations. ● Nespresso coffee in the cafe ● Good service from some staff: Felix-bellman, Fidel-Cielo/Cappella, Gisela & Chef Daniel-Malva, Daniel-pool, Pablo-Agua Marina, Nidia-cafe. CONS: ● Noisy, noisy, noisy! Thin floors/ thin walls- you could hear everything above and next to your room. ● Our bed had loose spring coils in our mattress so every time I would get up, a few of the coils would jab my side and butt (I weigh less than 145 lbs). ● The bathroom door was straight out of a torture chamber. It was very loud and we both jammed our fingers between the door knob and the bathroom wall. When you opened the glass door, it would auto-spring the door wide open so if you held on to the door knob, watch out! ● Pool was ice cold. From what we heard from other guests, they were waiting to turn on the heater until Thanksgiving week when occupancy would be higher. That would have been nice to know before we booked! ● Carlos at the beach was only motivated by tips. We watched him only help guests with the Reserve wristband (brown) since apparently Reserve guests are more likely to tip him. Because I had a regular guest wristband (teal), he never offered to set up towels at the cabanas even though he wasn’t busy. His loss, if he had helped me set up my towels, I would have tipped him. I even tried greeting him with a friendly “Good morning Carlos” but he just looked at me and said nothing. ● Food quality at ALL of the restaurants was mediocre and not flavorful which was a shame because Mexican cuisine is usually very fresh, flavorful and delicious. Dishes were either too salty or flavorless. The menus left you guessing since they didn’t display all of the ingredients in the dishes. At T okimeku, when I thought I had ordered a vegetarian mushroom entree, it turned out it was mostly BEEF , cabbage, and one stray mushroom. Breakfast at Malva was better.
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Nov 27, 2024
Almost perfect…
Everything is amazing, the food, the services, the views, the turtles and the whales too! However, the pool is chilly as is the hot tub at the spa. Also, the entertainment activities are few and far between. Temperature could be turned up a few notches!
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Nov 26, 2024
Super Weather and Wonderful Vacation
5 top things I liked: Excellent weather - sunny and warm Swimmable beach Short distance from the airport - 15 minutes Super friendly staff A good selection of restaurants with above average food My only suggestions to the resort - lack of activities and the entertainment was sparse. ie: add in a pickle ball court, pool activities etc... Bonus - seeing the whales from the resort