This is a Beachfront All-inclusive Resort with 910 lavish suites including 124 Swim-up Suites with direct access to the pool | 334 The Reserve Suites and four Presidential Suites | New Concept: THE RESERVE with dedicated areas for Everyone and for Adults Only | Two Sparkling free-form swimming pool with swim-up bar and pool side grill | Fitness center | YHI Spa ($) | El Zocalo, the heart of Paradisus Playa del Carmen, featuring 14 restaurants including “SAL”-Steak Cave ($) and 11 bars | A wide array of non-motorized land and watersports | Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities | New Waterpark and splash pad for the kids | Life-enriching Experiences | Pristine white sand beach | Day and night-time entertainment
Paradisus Playa del Carmen is an all-inclusive luxury playground catering to adults and children alike. The resort is located along the Riviera Maya’s prestigious Playa del Carmen enclave on Mexico’s eastern shore renowned for pristine white sand beaches and turquoise waters, 45 minutes from Cancun International Airport (CUN).
Just steps from extraordinary beaches & attractions: Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-ha, and Xplor.
Our extensive features, options and services come with a Guest Experience Manager, or Concierge to help you navigate so you are free to roam and relax.
The Reserve at Paradisus by Melia Playa del Carmen
An immersive vacation experience for adults, families, and groups. The Reserve offers exclusive opportunities for guests to reconnect and create everlasting memories.
PREFERENTIAL BENEFITS OF THE RESERVE:
Paradisus Kids Kit check-in gift, Discreet, effective assistance of a personalized concierge throughout the stay, Kid’s and Teen’s activities menu, Bathrobes and slippers for adults, Kid’s bathrobes and mini slippers in closet, Kid’s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), Luxury bathroom amenities for adults, In-room activities menu, Kid’s drinks in the minibar, PlayStation® & Xbox on request, Nightly turndown with milk and cookies, Pillow menu for the adults, YHI Moves (exclusive gym area) for The Reserve, Private pool with Swim Up bar, Nespresso® coffee maker, Private massage cabin ($), Private beach area, Exclusive Olio Restaurant, Exclusive La Palapa Restaurant for Adults Only, Exclusive areas for Adults Only including Check-in/out, Bar, Pool and Beach Area.
Location
Playa del Carmen - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16355 reviews
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Dec 20, 2024Great food, amenities, beach, and staff
Had an awesome vacation. Food was very good. If you want an a la carte reso that isn't at 9pm get the Family Concierge service as they book it for you before you get there. We didn't have that and had a hard time getting spots at a normal time. We did also just try showing up though and often they had space. The beach was also very nice, great sand and water temperatures, and no seaweed while we were there. Once of the best features was the Kidsdom aka kid care. We didn't think our son (3.5) would be able to go as most hotels have a minimum age of 4. Paradisus had a 1-4 group and he loved it, always asking when he could go back. Gave us little breaks of actual vacation. Big thanks to Yadira, Yessenia, Leticia, and Carlota for being so great there. All the staff in general were very friendly and nice. They appear to have a very good sale on black friday (and likely other shopping holidays) so try and book then if you are going.
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Dec 20, 2024
Great resort for young families
Great time! The pools and play areas were perfect for the kids. Our family pretty much lived at the pirate ship and the aqua zone during the day. We loved getting lunch and drinks at the Celsius bar grill by the pool. Laura and Graciela were the best!
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Dec 20, 2024Not at all 5* and not value for money spent
This hotel has no business advertising itself as 5* when it's a 3.5* at best! From the point of check-in to literally 2 days later, we were still trying to sort out basic functioning amenities (broken jacuzzi unit, broken A/C unit so that the first night we slept with jackets on!, broken down tvs & remotes in both rooms and the list goes on). Booking dinners for the evenings was an exceptionally difficult and tedious process with very limiting options that left our two families unable to eat together at night. Such a disappointment after we'd essentially spent over 20K between our us. Staff seem unbothered as they're clearly not paid enough to care and the food was decent though nowhere as good as some other places we've stayed in Cancun like the Hard Rock Hotel in the Hotel Zone closer to Cancun centre. All around feels like a waste of money and effort and we wish we'd chosen somewhere else instead. Live and learn.
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Dec 19, 2024
Paradisus Playa del Carmen - Great Experience, Incredible Service, High Quality Food, Diverse Offering of Amenities
We went to Paradisus Playa del Carmen in Nov and the experience was exceptional. All elements of an incredible and memorable vacation are present with this resort. We have been to Paradisus on a number of occasions and they never disappoint. Eduardo Gamboa was our concierge and his service definitely elevated our experience. He went out of his way to take care of us and provided an unmatched quality of service (the Family Concierge service is available at an additional fee but well worth the cost considering what gets included for paying that fee). He sent us updates on resort activities/shows, answered our many questions in timely manner and booked our a la carte reservations exactly as we requested. They offer a wide variety of culinary options (all very high quality) and there was never a wait to get into buffets/restaurants. Our Housekeeper, Wendolyn (Wendy), also went out of her way to accommodate us at every opportunity. Her service was top notch and our room was always in pristine condition whenever we returned from breakfast/lunch. Overall, this is a great resort which sets itself apart through their high standard of service. All resort employees were kind and always went over and above to provide us with whatever we needed. I will continue to go back to Paradisus Playa del Carmen and would highly recommend this location to anyone seeking a peaceful/quite resort where they cater to your every need and offer a level of service that differentiates them from their competitors.
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Dec 19, 2024
Excelent service.
Great service. All the people working there are awesome they always make their best to attend you. Very great place to enjoy vacations with family. The aqua zone is the best place for children, they get a lot of fun and the people always are ready and happy to help you in any thing you need.