- $50 USD in credit for spa services per room per stay (applicable to spa services of 50 mins or more regardless of the cost).
- Upgrade to the next category (subject to availability)
- Early check-in and late check-out (subject to availability)
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts or special offers on property. All amenities are subject to availability . All services should be arranged with the concierge after check-in.
Guest will receive USD$200 on Resort Coupons to be used on property for SPA Treatments, Premium Products F&B and Room Upgrade.
Resort Details
- BANAContemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
- FUEGOLatin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.Adults only
- GABI CLUBBeat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar
- HADARBreakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area
- LA PALAPA GRILLExclusive for The Reserve à la carte restaurant features casual dining for breakfast, lunch and dinner.
Adults Only - MOLEMexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
- NAOSEveryone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner.
- OLIOExclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
- SAL STEAK CAVE ($)Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.
Adults only - SUNRISE GRILLSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- SUNSET GRILLSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- THE GRILLMouth-watering selection of “Paradisus Natural” salads headlines the dinner menu with Regional Yucatan Organic Food
- THE MARKETMouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
- Various Lounges/Bars11 BARS
RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music*
M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)*
TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)**
BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)**
SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.
NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day**
SWIM-UP BAR: Open daily with refreshing tropical cocktails**
GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar**THE WINERY: A wonderful bodega and refuge for wine lovers. ($)
DON JULIO CORNER: Tequila tasting & romantic dinner experience ($)
ILLY CAFÉ: The ultimate authentic coffee bar experience.
*Adults only**Open for everyone - VENTODistinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
- Bilingual staff†
- Child programs†
- Doctor on call†
- Exercise gym†
- Golf†
- Laundry/Valet service†
- Massage services†
- Pool†
- Sauna†
- Spa†
- Bilingual staff†
- Child programs†
- Doctor on call†
- Exercise gym†
- Golf†
- Laundry/Valet service†
- Massage services†
- Pool†
- Sauna†
- Spa†
- Water sports†
- Business Services†
- Meeting Facilities†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's programKids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
- Golf location (onsite/nearby) †Distance to Golf course is 0.8 miles
- PoolTwo Sparkling free-form swimming pool with swim-up bar and pool side grill.
Three incredible swimming pools, giant water buckets and five slides are available for family fun. - Spa †Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes
- Teen programs †Teen's club for 13 - 17 years old
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16482 reviews
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Jan 28, 2025Best drinks at the resort
The martinis at M bar were fantastic! Eddy and Domingo are amazing, great friendly service. Best drinks in the resort! Had the rob roy and ginger martinis and may have found our new favourite drinks. Bartenders were great making consistently delicious cocktails.
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Jan 28, 2025
Celebrating our 25th anniversary at Hands down the best resort in Mexico!
Our 4th time here and it never disappoints! The staff is absolutely fantastic! Food is exquisite! And now I can get steak house without an extra charge! Sign me up! We stayed at the Perla side adult only. Swim up suite is our favorite and our butler Carlos and Cynthia had everything done for us! Also Alfredo at quiet pool remembered us from last year really made it special. Magdiel at M-bar did an amazing job with our pre dinner drinks. Also (forgot his name) but he helped us out a lot at Lapalapa even when they were about to close. Since our room was right across the pool! Always made it happen! And so many others! And can’t forget the beach! Beautiful!
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Jan 28, 2025John from ottawa
Hi. This is our second year. That year for February and March. This year for January and February. Our condo st dk52 is fine. But we have found the infrastructure of the city is falling apart. Even the famous 5th ave is getting old and dirty looking. Many condo buildings throughout the city are started but never finished. There is a lack of street signs throughout the city. Tourist have a hard time. Probably our last visit.
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Jan 27, 2025
Excellent Stay - Excellent Staff, with a few caveats
The hotel is excellent, but what really makes the experience was the cooperative and kind hotel staff. Almost every single member was cordial, kind, and genuinely interested in satisfying whatever needs you have. My stay was for 8 days and I could write an essay on every aspect of my trip but I'm too lazy. I will just mention those that went above and beyond our expectations. Firstly, our family concierge Jonathan was great. He made all of our reservations, and followed up with us on new activities. He made sure all of our dietary needs were addressed correctly and our trip would not have been the same without him. The chef in Bana was excellent as well - his name is Manuel. He made us a meal several times that were suited to our specific dietary restrictions and it was an A+. In Naos, Yardinia the captain was extremely courteous and helpful. She always greeted us with a genuine smile and genuine want to help. Yardinia runs Naos excellently with no room for improvement. It was perfect every day of my stay. The head chef Cristian had briefed all of the other restaurant chefs on our dietary needs and they were all excellent. Only one staff member was unpleasant - it was the tattoo guy working the Nespresso bar. He never smiled or spoke, and only gestured with his head and hands. It was not a language barrier issue - he was just a very unpleasant guy who looks like he hated his job. He should be moved else where. One other sore point that was a surprise to us was that there are animals that roam freely by the pool, in restaurants and in the lobby, and mostly no one seems fazed by it. They have these racoon/monkey type of animal that can smell food from a mile away and will go through your bags with their hands and take whatever they can. Frankly, it was disgusting and very off putting. I came to relax on vacation, not to be on-guard for animals lurking in my peripheral vision. I witnessed one of this "caoti" jump onto a child and take food out of their hands. They also jump into garbage cans and rummage freely. The hotel staff and guests seem to welcome it - I and my family thought it was awful and it might be the reason I might not return. The hotel needs to address this. Other than that, my stay was nice and relaxing for the most part and I will consider strongly returning.
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Jan 27, 2025
Awesome resort
We spent 7 days total in the Family concierge master swimup room in block B. We’re a family of four (one three year old and one 8 mon old). The setup was awesome. The resort provided us with a crib (which you should ask for prior to arriving) so we could sleep in the king sized bed while the children slept in the ”living room”. The bathroom was incredibly nice. We had both a shower and bathtub as well as the hottub on the terrace. We took advantage of all of it. Almost every evening was spent in the hottub once the kids were asleep. All the kids water parks were awesome as well. From the pirate ship to the aqua parc. The beach is beautiful and the sand is incredibly soft. There’s football/soccer nets for those who enjoy that. The food was much better than compared to other resorts we have been to. If you enjoy traditional Mexican food (as I do) then you absolutely have to eat at Cielo and Blue agave but I really need to emphasize that all the restaurants are great. All the staff we interacted with was incredibly nice and accommodating, especially our personal concierge Edouardo Gamboa, who booked all our restaurants for us and made changes as needed. All in all, had a great vacation and will definitely be back.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryA minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryThe hotel no longer offers complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.00 Mexico Pesos (approx. $2.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed