This is a Beachfront All-inclusive Resort with 910 lavish suites including 124 Swim-up Suites with direct access to the pool | 334 The Reserve Suites and four Presidential Suites | New Concept: THE RESERVE with dedicated areas for Everyone and for Adults Only | Two Sparkling free-form swimming pool with swim-up bar and pool side grill | Fitness center | YHI Spa ($) | El Zocalo, the heart of Paradisus Playa del Carmen, featuring 14 restaurants including “SAL”-Steak Cave ($) and 11 bars | A wide array of non-motorized land and watersports | Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities | New Waterpark and splash pad for the kids | Life-enriching Experiences | Pristine white sand beach | Day and night-time entertainment
Paradisus Playa del Carmen is an all-inclusive luxury playground catering to adults and children alike. The resort is located along the Riviera Maya’s prestigious Playa del Carmen enclave on Mexico’s eastern shore renowned for pristine white sand beaches and turquoise waters, 45 minutes from Cancun International Airport (CUN).
Just steps from extraordinary beaches & attractions: Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-ha, and Xplor.
Our extensive features, options and services come with a Guest Experience Manager, or Concierge to help you navigate so you are free to roam and relax.
The Reserve at Paradisus by Melia Playa del Carmen
An immersive vacation experience for adults, families, and groups. The Reserve offers exclusive opportunities for guests to reconnect and create everlasting memories.
PREFERENTIAL BENEFITS OF THE RESERVE:
Paradisus Kids Kit check-in gift, Discreet, effective assistance of a personalized concierge throughout the stay, Kid’s and Teen’s activities menu, Bathrobes and slippers for adults, Kid’s bathrobes and mini slippers in closet, Kid’s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), Luxury bathroom amenities for adults, In-room activities menu, Kid’s drinks in the minibar, PlayStation® & Xbox on request, Nightly turndown with milk and cookies, Pillow menu for the adults, YHI Moves (exclusive gym area) for The Reserve, Private pool with Swim Up bar, Nespresso® coffee maker, Private massage cabin ($), Private beach area, Exclusive Olio Restaurant, Exclusive La Palapa Restaurant for Adults Only, Exclusive areas for Adults Only including Check-in/out, Bar, Pool and Beach Area.
Location
Playa del Carmen - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16355 reviews
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Dec 23, 2024Annual Family trip to Mexico
The service was excellent, Graciela was kind and understanding. Service at Celsius was accommodating for pool side or table. Room are very nice and cleaned daily. My kids enjoyed time at the water park, the pirate ship pool and the beautiful beach.
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Dec 23, 2024
Perfect family stay
Perfect stay, you are assigned a family concierge , we had Eduardo Gamboa. He was brilliant , took care of anything we needed. The staff at the Lunch box restaurant were very accommodating. We had a wonderful time here. Our room had access to swimming pool which was great .
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Dec 22, 2024
Celsius poolside bar and restaurant
Received amazing service at the poolside bar and restaurant Celsius. Big shout out to our server Graciela she went above and beyond to make our lunch extra special. This is our second time coming to this resort with our family. They really know how to take care of you.
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Dec 22, 2024An Enjoyable Stay at a Family-Friendly Resort
Family Concierge Service We opted for the Family Concierge Service, which offered several useful perks, including a dedicated concierge available via WhatsApp for any requests throughout the week, as well as thoughtful gifts for the kids, adding a personal touch. It also provided access to a private beach area, pool, and lunch spot, and one complimentary dinner at the Sal Steak Cave, which was outstanding. However, while the service is advertised to provide priority access to restaurant reservations, we still had to negotiate for spots, even after emailing the resort prior to our arrival. This process felt less seamless than expected. Dining Options The resort has a mix of good à-la-carte restaurants on both the family side and the adults-only side. The buffet was average, but importantly, the food hygiene was excellent, and no one in our group got sick. A standout experience was the attention given to a child in our group with multiple food allergies. The head chef met with his mother before every meal to confirm which dishes were safe, and we had no allergy incidents all week. The coffee shop was another highlight, offering both regular and lactose-free milk for specialty coffees. The ice cream bar was also a big hit, featuring a variety of flavors, including dairy-free options, which was a thoughtful touch. Pools, Beach, and Activities The pools were heated to a comfortable temperature. There’s a water park with slides, and while it was initially too cold, the water warmed up after a mention to the concierge. I’m not sure if that was a coincidence, but it made the area much more enjoyable. Aside from the large tubs available on room balconies, there are no hot tubs on the resort unless you pay to access the spa. The chairs were uncomfortable mesh loungers, and the usual “chair wars” at the beach and pool were evident, with people reserving chairs all day using just a towel or a shirt. The resort’s practice of renting out Bali beds for $100 USD per day (with added perks) felt counterproductive, as these beds were almost always empty. Opening these spaces to all guests would create a more inclusive and enjoyable experience. The beach features a nice swimming area and fun activities like soccer nets and a volleyball court. However, the inability to use umbrellas on windy days made it difficult to enjoy the beach without shade, increasing demand on the poolside facilities. Many other resorts I’ve visited use wooden thatched umbrellas, which would be a more practical and reliable alternative for this property. While the resort offers various activities, some amenities felt limited. For example, there was only one pool table and one ping-pong table for the entire property, and these were always in high demand. Given the ample space available, adding more games or activities could greatly enhance the guest experience. Rooms Our room was comfortable, with great beds, pillows, air conditioning, hot water, and a minibar. Noise from neighboring rooms (crying babies or slamming doors) could be an issue, but earplugs solved that problem for me. Wildlife The resort is surrounded by a natural mangrove, which adds charm, although it’s home to a large population of coatis. While not aggressive, they were bold, stealing unattended bags and dragging them into the brush. Overall Impression I gave this resort 4 stars because, while it offers excellent food hygiene, a family-friendly environment, and many thoughtful features, there are a few noticeable areas within their control—such as restaurant reservations, poolside seating policies, uncomfortable chairs, and the limited availability of certain amenities—that, if improved, could elevate the experience. Still, it felt safe, clean, and welcoming, and I would recommend it to families looking for a relaxing and enjoyable vacation.
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Dec 21, 2024
Great family trip
Traveled from the Dec 11th to the 18th. Airport arrival was terrible (2.5hr luggage wait) but clearly not the resorts fault. (Just a frustrating start) Traveling as a family of four. Wife, myself and 8yo / 6yo. We had family concierge swim out suite (room 2009) great location close to most things. Resort is easy to figure out and we were quickly navigating easily. We very much enjoyed the concierge service, Jessica looked after us very well. She had dinner reservations nightly and kept us up to date daily with the resort activities. All the dinners were great, we only ate at the buffet twice and found it small and not very good so we stuck with the other sit down breakfast/lunch options which were excellent. We never ran out of things to do. Only off site stuff we did was a walk into town for some sunglasses and the “free” trip to the ziplone/cliff jump that was included with the concierge package. Some things I wish I knew before hand. Set up WhatsApp before leaving. I tried to set this up while there on airplane mode but I needed cell service to activate WhatsApp. Without WhatsApp communication with your concierge is tough. We hadn’t gone south in 6 years. We plan to go again next year to likely the same resort and hopefully have Jessica as our concierge again. I spent a lot of time reading resort reviews… trip turned out as good as we were hoping, I would recommend this place to friends and family.