Location
Playa del Carmen - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16269 reviews-
Great Vacation spot
Great spot for a family vacation. Pros - unlimited towels by the pool - free room service - access to adults area when needed Cons - the dinner reservations fill up fast Not enough shade on the beach Overall a great experience will come back again.
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Roberto working in Celsius and the pirate pool is so great!
Roberto in the Celsius has given all of us amazing service!!! We have had him in the restaurant and when sitting by the pirate ship pool. I am here with 15 other people and we all love Roberto for how well he looks after us. He is truly amazing and goes out of his way to be so kind. My granddaughter was crying and he brought her a balloon dragonfly and saved all of us!!! Brilliant, brilliant. Thanks Roberto
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Kids club
We have been to Paradisus 4 times as a family and the biggest reason we return is for the kids club! YESSENIA treats our kids like they are her own! She is attentive, fun, and my kids leave knowing more Spanish than when we arrived! I know my kids are safe with her in kids club. 5/5 recommend going!
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Would stay again!
Amazing experience. Took the trip with my family. Very family friendly resort. Great service, food and hotel rooms! Highly recommend the VIP package for the ultimate experience! The vip experience included a vip restaurant, pool, personal butler, and dinner at the steakhouse. All in all it was incredible! Would go again.
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Great Bartender
Raymond from Paradisus Fahrenheit pool had great customer service! His service was great he is a great bartender, he knows his drinks and everything! Super friendly knew every drink for every everyone’s vibe level!Rene and Isabelle also had great customer service!