Hotel Promotions

Resort Details

Dining
OnSite Dining
  • BANA
    Contemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
  • FUEGO
    Latin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.
    Adults only 
  • GABI CLUB
    Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar 
  • HADAR
    Breakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area 
  • LA PALAPA GRILL
    Exclusive for The Reserve à la carte restaurant features casual dining for breakfast, lunch and dinner.

    Adults Only
  • MOLE
    Mexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
  • NAOS
    Everyone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner. 
  • OLIO
    Exclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
  • SAL STEAK CAVE ($)
    Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.

    Adults only
  • SUNRISE GRILL
    Snack Bar & Grill with pool bar at Paradisus Playa del Carmen
  • SUNSET GRILL
    Snack Bar & Grill with pool bar at Paradisus Playa del Carmen
  • THE GRILL
    Mouth-watering selection of “Paradisus Natural” salads headlines the dinner menu with Regional Yucatan Organic Food 
  • THE MARKET
    Mouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
  • Various Lounges/Bars
    11 BARS 

    RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music* 

    M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)* 

    TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)** 

    BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)** 

    SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.

    NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day** 

    SWIM-UP BAR: Open daily with refreshing tropical cocktails** 

    GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar** 
    THE WINERY: A wonderful bodega and refuge for wine lovers. ($) 

    DON JULIO CORNER: Tequila tasting & romantic dinner experience ($) 

    ILLY CAFÉ: The ultimate authentic coffee bar experience.

    *Adults only 
    **Open for everyone
  • VENTO
    Distinctly Italian Trattoria dining in air conditioned comfort. Private party room available.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 16720 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Lovely place to stay

    A wonderful family orientated hotel. Lovely rooms. Fantastic pools and planned activities. Kids loved it. A suitably sized water park. Closed to the xacaret activities. Choice of food is great. especially loved the Italian. Buffet choices are good also. Staff are very friendly.

    Apr 25, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Wonderful time

    Stayed here with family of 5. Check in was quick and the lobby was beautifullydesigned. Resort was clean and well-maintained . We had to book 2 rooms for our family and the rooms were connected . Our rooms had views of the pool and was spacious . Food was amazing with multiple options ,but the drinks were ok. You have an option to go to the adult section, sans kids, where they have even more dining options . Restaurants bu the pool had stray cats /Coati roaming around. I had no issues with it, but some guests did

    Apr 25, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wedding party

    Had a great time. Can’t wait to come back. Love the hospitality and food 🍱 and drinks, very beautiful hotel

    Apr 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful beach experience because of the staff

    Johny was our beach server while we were here. We are so thankful for him as he was always so friendly! Walking through the sand all day while balancing drinks on a tray is a skill on its own! Thank you Jhony and all of the beach staff (bar services and beach clean up team!)

    Apr 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing!

    We had an experience well beyond what we could have ever imagined. Upon arrival we met our amazing concierge Miriam Ortiz, and we will be requesting her for our futures visits. Our swim-up suite was beyond our expectations and were greeted with an anniversary surprise. Miriam handled everything with ease, from planning our dinners, our surprise romantic dinner, evening activities, spa treatments, cenotes experience, complimentary wine tasting, and transportation. We had a last minute request during our stay to travel to Isla Mujeres and Miriam arranged it flawlessly. When we returned to our room we had another beautiful and well-thought surprise in our room. I cannot say enough about the attention that was given to every detail of our stay. The food was incredible! From the amazing lattes at the Nespresso Cafe, the delicious food and wonderful service at Hadar, quite possibly the best steak I’ve ever eaten at Sal, the members party(again Miriam worked magic and secured us a table unexpectedly) with all the courses and entertainment were beyond what we could have imagined. We stayed in the Reserve Junior Swim-Up Suite and I can honestly say our bed was incredibly comfortable, the turn down service has probably spoiled us for life, the double rainfall walk in shower was luxurious, and the amenities were top notch. We had easy access to multiple pools including the one directly off our balcony. We were lucky enough to be visited by coati, raccoons, and sweet gatos during our visit which was an unexpected treat. I’m not the kind of person to leave a lengthy review, but I can’t say enough great things about this place or Miriam. P.S. they are also doggo friendly and have a beautiful dog park area!

    Apr 23, 2025