This is a Beachfront All-inclusive Resort with 910 lavish suites including 124 Swim-up Suites with direct access to the pool | 334 The Reserve Suites and four Presidential Suites | New Concept: THE RESERVE with dedicated areas for Everyone and for Adults Only | Two Sparkling free-form swimming pool with swim-up bar and pool side grill | Fitness center | YHI Spa ($) | El Zocalo, the heart of Paradisus Playa del Carmen, featuring 14 restaurants including “SAL”-Steak Cave ($) and 11 bars | A wide array of non-motorized land and watersports | Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities | New Waterpark and splash pad for the kids | Life-enriching Experiences | Pristine white sand beach | Day and night-time entertainment
Paradisus Playa del Carmen is an all-inclusive luxury playground catering to adults and children alike. The resort is located along the Riviera Maya’s prestigious Playa del Carmen enclave on Mexico’s eastern shore renowned for pristine white sand beaches and turquoise waters, 45 minutes from Cancun International Airport (CUN).
Just steps from extraordinary beaches & attractions: Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-ha, and Xplor.
Our extensive features, options and services come with a Guest Experience Manager, or Concierge to help you navigate so you are free to roam and relax.
The Reserve at Paradisus by Melia Playa del Carmen
An immersive vacation experience for adults, families, and groups. The Reserve offers exclusive opportunities for guests to reconnect and create everlasting memories.
PREFERENTIAL BENEFITS OF THE RESERVE:
Paradisus Kids Kit check-in gift, Discreet, effective assistance of a personalized concierge throughout the stay, Kid’s and Teen’s activities menu, Bathrobes and slippers for adults, Kid’s bathrobes and mini slippers in closet, Kid’s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), Luxury bathroom amenities for adults, In-room activities menu, Kid’s drinks in the minibar, PlayStation® & Xbox on request, Nightly turndown with milk and cookies, Pillow menu for the adults, YHI Moves (exclusive gym area) for The Reserve, Private pool with Swim Up bar, Nespresso® coffee maker, Private massage cabin ($), Private beach area, Exclusive Olio Restaurant, Exclusive La Palapa Restaurant for Adults Only, Exclusive areas for Adults Only including Check-in/out, Bar, Pool and Beach Area.
Location
Playa del Carmen - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16378 reviews
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Dec 24, 2024Average stay, disappointing food
I'd say our experience here was average. We booked a swim up "family concierge" room, and the concierge was not really helpful at all. He often would not text back, and was almost no help in booking any restaurants. Being part of the family concierge gives you access to an extra pool and beach area, which were often completely full. The room itself was nice and replenished with snacks, although we had to call for cleaning because they didn't do it at first. The food was unfortunately not as good as I was hoping it to be. It was extremely hard to get a booking for a restaurant, and for most of our meals we did the buffet, which was extremely disappointing. We even tried to get a reservation first thing in the morning, but all the restaurants seemed to be booked out days in advance. Most of the servers did not seem interested. The one exception was the Italian restaurant, where the service and food were excellent. Also, the ATM is a complete rip off, charging 11 USD (220 MXN) to take out a maximum of 50 USD (around 1000 MXN) .
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Dec 24, 2024Great Experience!!
Adrian was great!! He was able to provide everything for my family. He is great at his job. Thank you for everything!! I will recommend him to anyone that I know that visits this resort. Every time I reached out to him he got right back to me and was able to assist..
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Dec 23, 2024
Annual Family trip to Mexico
The service was excellent, Graciela was kind and understanding. Service at Celsius was accommodating for pool side or table. Room are very nice and cleaned daily. My kids enjoyed time at the water park, the pirate ship pool and the beautiful beach.
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Dec 23, 2024
Perfect family stay
Perfect stay, you are assigned a family concierge , we had Eduardo Gamboa. He was brilliant , took care of anything we needed. The staff at the Lunch box restaurant were very accommodating. We had a wonderful time here. Our room had access to swimming pool which was great .
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Dec 22, 2024
Celsius poolside bar and restaurant
Received amazing service at the poolside bar and restaurant Celsius. Big shout out to our server Graciela she went above and beyond to make our lunch extra special. This is our second time coming to this resort with our family. They really know how to take care of you.