This is a Beachfront All-inclusive Resort with 910 lavish suites including 124 Swim-up Suites with direct access to the pool | 334 The Reserve Suites and four Presidential Suites | New Concept: THE RESERVE with dedicated areas for Everyone and for Adults Only | Two Sparkling free-form swimming pool with swim-up bar and pool side grill | Fitness center | YHI Spa ($) | El Zocalo, the heart of Paradisus Playa del Carmen, featuring 14 restaurants including “SAL”-Steak Cave ($) and 11 bars | A wide array of non-motorized land and watersports | Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities | New Waterpark and splash pad for the kids | Life-enriching Experiences | Pristine white sand beach | Day and night-time entertainment
Paradisus Playa del Carmen is an all-inclusive luxury playground catering to adults and children alike. The resort is located along the Riviera Maya’s prestigious Playa del Carmen enclave on Mexico’s eastern shore renowned for pristine white sand beaches and turquoise waters, 45 minutes from Cancun International Airport (CUN).
Just steps from extraordinary beaches & attractions: Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-ha, and Xplor.
Our extensive features, options and services come with a Guest Experience Manager, or Concierge to help you navigate so you are free to roam and relax.
The Reserve at Paradisus by Melia Playa del Carmen
An immersive vacation experience for adults, families, and groups. The Reserve offers exclusive opportunities for guests to reconnect and create everlasting memories.
PREFERENTIAL BENEFITS OF THE RESERVE:
Paradisus Kids Kit check-in gift, Discreet, effective assistance of a personalized concierge throughout the stay, Kid’s and Teen’s activities menu, Bathrobes and slippers for adults, Kid’s bathrobes and mini slippers in closet, Kid’s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), Luxury bathroom amenities for adults, In-room activities menu, Kid’s drinks in the minibar, PlayStation® & Xbox on request, Nightly turndown with milk and cookies, Pillow menu for the adults, YHI Moves (exclusive gym area) for The Reserve, Private pool with Swim Up bar, Nespresso® coffee maker, Private massage cabin ($), Private beach area, Exclusive Olio Restaurant, Exclusive La Palapa Restaurant for Adults Only, Exclusive areas for Adults Only including Check-in/out, Bar, Pool and Beach Area.
Location
Playa del Carmen - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16395 reviews
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Jan 01, 2025Fabulous family vacation venue
Beautiful resort, excellent staff, food was mostly great. As you would expect, the Mexican food was wonderful! Great all day buffet! We were limited to some restaurants because our grandchildren ranged from 11-16 and weren't allowed in the Adults Only restaurants. Disappointing. Fabulous time at the pools, more food available than you'll ever eat! Lovely and helpful staff! Great vacation place for large families!
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Dec 31, 2024
Great place to bring the kids
Our family really enjoyed this resort. The food was really good. We really enjoyed the specials at the blue agave restaurant. The beach was beautiful. The staff was very helpful with problems we had with our room and mini fridge. There is lots of easy access to pools around the resort. The resort is also layed out very well if you want to stay in the shade in the middle of the day. Great trip!
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Dec 29, 20244* kindergarten
We, a family of 4 with two teenagers, were really looking forward to our stay at Paradisus. First impression was good. Lobby area is nice and the ambience too. Check in was smooth. Resort is divided into an adult only part and a family part. However, I have never been to a place with more kids ever. Small kids. If you have small kids this is a great place. To us, having older kids, it really felt like we were in the middle of a kindergarten. Room was ok, nothing more. We paid $2000 a night, 2 queen beds, which honestly, is more like 2 single beds (new years, to be fair about the price). The queen beds are quite narrow. There was no hot water in the shower before (an early) dinner. Cocktails are of really poor quality. Worst Margaritas in Mexico this week. Same with the Cosmopolitan. Avoid! We had an all inclusive package. We were not able to reserve a table, and had to wait in line for half an hour. Lots of small kids all around. Pool area unfortunately gives a feeling of charter holiday. The beach is really nice though. Clean and exotic. Only tried the Italian for dinner. Food is quite ok, except the pizza. Waiters service minded and sweet. Because of the waiting time and only ok food we chose to have dinners outside of the hotel. Too pricey for what you get. I really wouldn’t recommend this hotel for anybody but families with small children. I love children, but it is just too much.
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Dec 29, 2024
LOVED IT! If you don't have a fabulous time here, you won't have a good time anywhere
We visited Paradisus Playa del Carmen in November with a group of 13 friends and family (all adults). Everyone had a wonderful time! Every meal was excellent, with lots of great options. The resort and grounds were beautiful, thoughtfully designed and very clean. The staff was so friendly and always attentive. We especially loved spending time in the pool every day. Shoutout to Jocelyn Guerra for making the water aerobics & pool games so much fun that we're still talking about it!! The evening entertainment was really good too - way better than any other resort we've been to in Playa Del Carmen. Also the beach was really nice, much more space & sand compared to other resorts we've stayed at in the area. This resort made our trip so relaxing and fun. We would definitely recommend it to others.
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Dec 29, 2024
Average and needs repairs
This is our second time returning to this hotel. Pluses: 1) very family friendly 2) easy for families with kids. Everything is convenient 3) service is good 4) good pools and beach Needs improvement: 1) hotel is starting to feel run down. Public bathrooms were leaking, private bathroom in room with constant sewage smell; torn and broken furniture. The hotel really needs to be maintained or closed and remodeled 2) food was poor. Buffet was poor quality and uneatable on most days. Restaurants are impossible to reserve, and from the ones we did get into- Mexican (Cielo) was very bad; Asian was fine as was Italian but not gourmet in any way I think unless the hotel undergoes significant changes to food and starts maintaining its rooms/grounds we won’t be back